Guests
All properties in Windsor, England, United Kingdom

Castle Hotel Windsor - MGallery

4-star hotel with restaurant, near Windsor Castle

  • Free WiFi
From
Rs10,965

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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18 High Street, Windsor, SL4 1LJ, England, United Kingdom
8.6.Fabulous.
  • Very helpful staff wonderful evening meal and breakfast. Comfortable bed very clean room

    Nov 15, 2021

  • We arrived at the hotel at around 6.30pm after a day at Legoland. I’d previously asked…

    Nov 5, 2021

See all 437 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Shopping
Safe
  • Free WiFi
  • Parking available
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • Conference center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Windsor City Centre
  • Windsor Castle - 1 min walk
  • Windsor Racecourse - 32 min walk
  • Windsor Parish Church - 1 min walk
  • Windsor Guildhall - 1 min walk
  • Windsor Royal Shopping Centre - 2 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 Queen Bed
  • Classic Room, 1 Twin Bed
  • Superior Double Room
  • Superior Twin Room, 2 Twin Beds

What’s around

Landmarks

  • In Windsor City Centre
  • Windsor Castle - 1 min walk
  • Windsor Racecourse - 32 min walk
  • Windsor Parish Church - 1 min walk
  • Windsor Guildhall - 1 min walk
  • Windsor Royal Shopping Centre - 2 min walk
  • St. Georges Chapel - 3 min walk
  • Theatre Royal - 3 min walk
  • King Edward Court Shopping - 6 min walk
  • Windsor Bridge - 6 min walk
  • Eton High Street Shopping - 9 min walk

Getting around

  • Heathrow Airport (LHR) - 14 min drive
  • Gatwick Airport (LGW) - 48 min drive
  • London City Airport (LCY) - 57 min drive
  • Luton Airport (LTN) - 42 min drive
  • Windsor & Eton Central Station - 5 min walk
  • Windsor & Eton Riverside Station - 6 min walk
  • Datchet Station - 3 min drive
map
See on map
18 High Street, Windsor, SL4 1LJ, England, United Kingdom

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered onsite self parking (GBP 25 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Use of nearby fitness center (discount)
  • Golfing nearby

Working away

  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 893
  • Conference space size (meters) - 83
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Romanian
  • Slovak
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Leaf at the Castle Bar - This bar serves lunch and dinner.

Leaf at the Castle - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 19.50 per person (approximately)
  • Early check-in can be arranged for an extra charge of GBP 60 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 60 (subject to availability)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of GBP 30 per pet, per night
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking costs GBP 25 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

  • Castle Hotel Windsor
  • Windsor Hotel Mercure
  • Accor Castle Windsor
  • Mercure Castle Windsor Hotel Windsor
  • Castle Hotel Windsor MGallery Collection
  • Castle Hotel MGallery Collection
  • Castle Windsor MGallery Collection
  • Castle MGallery Collection
  • Windsor Mgallery Windsor
  • Castle Hotel Windsor - MGallery Hotel
  • Castle Hotel Windsor - MGallery Windsor
  • Mercure Castle
  • Castle Hotel Windsor - MGallery Hotel Windsor
  • Mercure Castle Hotel
  • Mercure Castle Hotel Windsor
  • Mercure Castle Windsor
  • Mercure Hotel Windsor
  • Mercure Windsor
  • Mercure Windsor Castle
  • Mercure Windsor Castle Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Castle Hotel Windsor - MGallery does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 25 per night.
  • Yes, dogs are welcome. There's a charge of GBP 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. There's a charge of GBP 60 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 60 (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant, Leaf at the Castle Bar. Nearby restaurants include The Two Brewers (3-min walk), Bill's (3-min walk), and Zizzi (4-min walk).
8.6.Fabulous.
  • 10.0.Exceptional

    Amazing stay at a beautiful hotel

    Absolutely lovely stay. Perfect for my husbands investiture. Staff were so welcoming and made such an effort to make our stay special. Were able to recommend restaurants and cafes, not just their own. Also, it was so close we were able to leave the car and walk to the castle. Wonderful

    Nichola, 1 night trip, Nov 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The hotel was lovely thought breakfast should have been included in the price couldn’t pay cash at the bar

    Joan, 2 night trip, Oct 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    First of all I’d liked to say that the initial impression on entering the hotel felt very welcoming. It felt cosy without being ostentatious. We waited quite a while thinking that the desk at the front of the hotel was the reception, which was a tad confusing! however, no complaints, we thoroughly enjoyed our stay. Thank you!

    Penelope, 1 night trip with friends, Oct 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good choice for Windsor

    Stayed overnight and found the location excellent and room comfortable.

    1 night trip, Oct 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Two day break

    Excellent hotel & superb location

    Dennis, 2 night trip, Oct 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Visit to celebrate wedding anniversary. Room was lovely & very comfortable, it was at the back of the hotel, so no views. Food & service in restaurant & bar was excellent, along with cleanliness of hotel. Only criticism was card system for operating the car park barrier, as the card issued to exit the carpark failed to work everytime we left the carpark. The space for driving around the carpark was limited when full, as it was on the Saturday. Otherwise, excellent stay. Would definitely stay again.

    Alison, 3 night trip, Oct 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall a good stay but our room was dark and dingy due to the room layout. The breakfast has a lot of improvement- scrambled eggs inedible and all other elements cold….. !!

    Thomas, 1 night trip, Sep 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Not as good as last year.

    We had a bit of a wait to check in as there was only one person on reception and there were about 4 people waiting. The other Receptionist was on a lunch break, but as with my own workplace, the front of house should always be covered when people go on a break. The breakfast was disappointing. It is now buffet style and each turine contents were only lukewarm and the bacon was empty. Because it is situated in an annexe there should be someone there overseeing the situation. Also the kitchen did not have any Decaf Tea which was disappointing as my partner is severely allergic to caffeine. He opted for a fruit tea, but these days decaf tea is a given in a nice hotel. There were no decaf teabags in the room either. Other than that, the Hotel itself is lovely, but the overall experience was not as good as when we visited last year.

    Barbara, 1 night trip, Sep 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic overall, comfortable, clean quiet and exceptional service

    Jane, 1 night family trip, Aug 31, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    満足のいくステイ

    フロントの方がとても親切な対応で、満足のいく滞在でした。

    1 night family trip, Aug 29, 2021

    Verified Hotels.com guest review

See all 437 reviews