Sheraton Quito Hotel

Photo gallery for Sheraton Quito Hotel

Primary image
Indoor spa tub
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe
LED TV

Overview of Sheraton Quito Hotel

Sheraton Quito Hotel

5.0 star property
Luxury hotel with 2 restaurants, connected to a shopping center, near Quicentro Shopping

9.2/10 Superb

159 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Av. Naciones Unidas, and Av. Republica de El Salvador, Quito, Pichincha
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Conference center
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In La Carolina
  • Quicentro Shopping - 1 min drive
  • Atahualpa Olympic Stadium - 1 min drive
  • University of the Amercias Campus Queri - 2 min drive
  • Foch Square - 14 min drive
  • Casa De la Musica - 4 min drive
  • Pontificia Catholic University of Educador - 6 min drive
  • Central University of Ecuador - 7 min drive
  • El Ejido Park - 18 min drive
  • Ecuador Central Bank Museum - 6 min drive
  • TelefériQo - 7 min drive

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 32 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Sheraton Quito Hotel

Sheraton Quito Hotel offers an airport shuttle (available 24 hours) for USD 25 per vehicle one way. You can indulge in massages, facials, or aromatherapy, and Restaurante Cook's, one of 2 restaurants, serves local and international cuisine and is open for lunch and dinner. This luxurious hotel also features a bar/lounge, a health club, and a fitness center. Fellow travelers say good things about the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 136 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free

What to do

  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (3229 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1997
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Health club
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Grab bar near toilet
  • Grab bar in bathtub
  • Lever door handles

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

Restaurante Cook's - This restaurant specializes in local and international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Restaurante Las Fragatas - This restaurant specializes in local and international cuisine and serves breakfast and lunch. Open daily.
Bakery&Deli - This coffee shop specializes in local and international cuisine and serves breakfast and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.
  • Administrative fee: USD 1.50 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 25.50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 36.60 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Sheraton Quito
Quito Hotel Sheraton
Quito Sheraton
Sheraton Hotel Quito
Sheraton Quito
Sheraton Quito Hotel
Four Points Quito
Quito Four Points
Sheraton Quito Hotel Quito
Sheraton Quito Hotel Hotel
Sheraton Quito Hotel Quito
Sheraton Quito Hotel Hotel Quito

Frequently asked questions

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Awesome- Safe Stay
Excellent service overall! Everyone was so cordial and polite! I’ll be back for sure.
Natasha, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent place to stay….superb service..
VICTOR, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Every was awesome just a few issues. Sink faucet sprays water everywhere and iron not working. Otherwise everything was great and your staff was excellent.
tiffany, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is located in downtown Quito within walking distance from the big Quicentro mall to the north and the Megamaxi supermarket and a big cinema to the east. Great restaurants around the hotel.
Koong, 1-night trip
Verified Expedia guest review

8/10 Very good

roger, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Arnoby, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Christine, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

nice, safe hotel!
very nice hotel and friendly staff with good knowledge about what to see and do. as there was an earthquake during my stay, it was great to know that the building is made to tolerate strong earthquakes. I will be back!
Asim Ghazanfar, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best location in Quito Ecuador!
Giovanni, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Muy buenas instalaciones, lamentablemente su staff no es pro-huesped buscando soluciones a las necesidades básicas, necesitaba hacer check in más temprano, y la unica respuesta fue, es a las 3:00 pm; estamos full; que tal ofrecer guardar mis maletas, o esperar en el Bar o Restaurant del Hotel. Por ultimo, al momento de retirarme necesitaba un taxi a una zona cercana, y el botones me hizo mala cara al darse cuenta que no iba al aeropuerto, entienodo que los locales no somos el core del negocio, y que probablemente yo no vuelva pero si seguramente no lo recomendaré para quienes vengan de visita.
Ivanova, 2-night trip
Verified Expedia guest review