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Imperial Swan Hotel & Suites

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cribs/infant beds, rollaway beds
Suite, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds
Desk, iron/ironing board, cribs/infant beds, rollaway beds
Executive Suite, 1 King Bed with Sofa bed, Non Smoking | Living area
Royal Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Overview of Imperial Swan Hotel & Suites

Imperial Swan Hotel & Suites

3.0 star property
3-star hotel with conference center, near Family Fun Center

972 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
  • Refrigerator
Map
4141 S Florida Ave, Lakeland, FL, 33813

Room options

About this area

What's nearby

  • Heart of Lakeland

Getting around

  • Tampa Intl. Airport (TPA) - 46 min drive
  • Tampa, FL (TPF-Peter O. Knight) - 46 min drive
  • Lakeland Station - 14 min drive
  • Winter Haven Station - 19 min drive

Restaurants

  • Lings Buffet - 6 min walk
  • Spice Thai & Sushi - 7 min walk
  • Cafe Zuppina - 7 min walk
  • Texas Roadhouse - 12 min walk
  • KeKe's Breakfast Cafe - 13 min walk

About this property

Imperial Swan Hotel & Suites

Imperial Swan Hotel & Suites is a great choice for a stay in Lakeland. Free WiFi is an added perk, and guests looking to stay active can check out the nearby hiking/biking trails, kayaking, and mountain biking. Fellow travelers say good things about the location and nearby shopping.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 168 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - 10:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10:30 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 2 per room, up to 11 lbs per pet)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

What to do

  • Access to nearby outdoor pool
  • Access to nearby health club
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Surfing/body boarding nearby
  • Ziplining nearby

Working away

  • 5 meeting rooms
  • Computer station
  • Conference center (7500 square feet of space)

Services

  • Front desk (limited hours)
  • Wedding services

Facilities

  • ATM/banking
  • Television in common areas
  • 27 holes of golf
  • Swimming pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 8.99 per accommodation, per night
  • Resort fee inclusions:
    • Internet access (may be limited)
    • Self parking

Optional extras

  • Early check-in can be arranged for an extra charge of USD 25.0 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for USD 10.00 per stay
  • Rollaway beds are available for USD 10.00 per stay

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 25.00 per stay
  • Pets are allowed for an extra charge of USD 25.00 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Frequently asked questions

Does Imperial Swan Hotel & Suites offer free cancellation for a full refund?
Yes, Imperial Swan Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Imperial Swan Hotel & Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Imperial Swan Hotel & Suites?
Yes, there's a pool.
Are pets allowed at Imperial Swan Hotel & Suites?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 11 lbs per pet. There's a charge of USD 25.00 per pet, per day, and there's also a deposit of USD 25.00 per stay. Service animals are exempt from fees.
What are the check-in and check-out times at Imperial Swan Hotel & Suites?
You can check in from 4:00 PM - 10:00 PM. There's a charge of USD 25.0 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Imperial Swan Hotel & Suites and nearby?
Have fun with activities like hiking, kayaking, and mountain biking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Imperial Swan Hotel & Suites also has access to a nearby health club.
Are there restaurants at or near Imperial Swan Hotel & Suites?
Yes. Nearby restaurants include Lings Buffet (6-min walk), Spice Thai & Sushi (7-min walk), and Cafe Zuppina (7-min walk).
Does Imperial Swan Hotel & Suites have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Imperial Swan Hotel & Suites like?
Imperial Swan Hotel & Suites is in the heart of Lakeland, a short 19-minute walk from Family Fun Center. Travelers say this hotel is in a good location.

Reviews

4.6

5.1/10

Cleanliness

5.5/10

Staff & service

3.7/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

6/10 Good

Brian, 1-night trip
Verified Hotels.com guest review

6/10 Good

ROCHES!
We stayed at this hotel last minute as we were having electricity issues at our home. Upon arriving there wasn’t anyone at the front desk to check us in. Waiting about 10 minutes and a young lady walked out to check us in. We got up to our room and the overall look was okay. We woke up the next morning to leave for work and check out and found roaches crawling on the bed. From the outside this hotel is seem long very nice but the roaches ruined us. We will go else where next time!
Sara, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Absolutely the worst hotel visit I have ever had
I had to wait hours to check in due to no one working at the front desk. After finally checking in, the room and hallways smelled like mold. Areas of the wall and ceiling had holes all in them, some areas under construction. Christmas night, there was no hot water in the shower, eliminating the ability for me, my wife, or kids the bath. There were multiple dead roaches and I saw 2 alive. These were the German kind that will destroy your home if only one gets in your luggage. When packing my things to leave, my card stopped working, locking me out of my room. I tried calling the after hours number and got no answer. My cell phone, pistol, and laptop were all in the room. No one ever told me that the doors lock after checkout time. Absolutely the worst hotel stay I have ever had, and I have traveled from coast to coast in this country staying in hotels. This place was also the trashiest looking hotel I’ve stayed in. Not to mention, the pool doesn’t work, nor is the restaurant/bar operational (online said both were open). This hotel ruined the Christmas I was supposed to have with my children.
Patrick, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Pay a little more and get a better hotel
Could have paid a little bit more for a much pleasant stay, bathroom light didnt work, we were moved to another room, light was very dim we had to put a lamp in the bathroom then it stopped working entirely, damp moldy smell, outdated, pool, restaurant, bar were all closed, receptionist had a good 30 min trouble with the printer, guess it was old as well, the lobby looks really pretty, has a victorian style feel and look, but the rooms need to be maintained , im sure it requiers alot of money, but honestly i rhink the sheets arent even changed, i didn't see or heard anybody cleaning the rooms as i hear in other hotels. I paid $120 plu $9 for resort fees which were not even open!!
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Lakeland florida hotel
Place was barely passable. Old, rundown, no hot water in bathroom sink. Rug was once upon a time high quality, now just nasty. Holes in the wall. Nice lady on desk but very slow. Tge people before me went up to tge suxth floor and came back with a key that didnt work. I was running late to go to a concert show but i made it a point to go and check my key as it was posted that the desk was unattended after 10 pm. When i returned she was still there and said she forgot to charge me for something. I paid quietly so i hope that works out.
beth, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The smell in the room was really bad.
Bernabe, 1-night business trip
Verified Expedia guest review

6/10 Good

Ragnvald, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Yanet, 1-night trip
Verified Expedia guest review

2/10 Poor

Bad place to be
Get there no one at the desk place not clean. No customer service had to wait 3 hrs before we can check in worst place ever many people waiting same issue
Kelly, 1-night trip
Verified Hotels.com guest review