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All properties in Palenque, Palenque, Chiapas, Mexico

Hotel Ciudad Real Palenque

Family-friendly hotel with 3 restaurants, near Aluxes Eco Park

  • Free WiFi and free parking
From
Rs3,230

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  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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8.8.Fabulous.
  • Very good hotel. Location was good and rooms are big and air conditioner worked perfectly…

    Dec 19, 2020

  • Everything is very nice. Very easy access. Great location. Beautiful property

    Oct 12, 2020

See all 96 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Easy parking
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 72 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free children's club

For families

  • Free cribs/infant beds
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Free toiletries
  • Garden

What’s around

  • Aluxes Eco Park - 2.5 mi / 4 km
  • Palenque Archaeological Zone - 4.7 mi / 7.6 km
  • Misol-Ha Waterfalls - 5.1 mi / 8.2 km
  • Cascadas de Roberto Barrios - 19 mi / 30.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room
  • Junior Suite
  • Suite

Location

  • Aluxes Eco Park - 2.5 mi / 4 km
  • Palenque Archaeological Zone - 4.7 mi / 7.6 km
  • Misol-Ha Waterfalls - 5.1 mi / 8.2 km

What’s around

Landmarks

  • Aluxes Eco Park - 2.5 mi / 4 km
  • Palenque Archaeological Zone - 4.7 mi / 7.6 km
  • Misol-Ha Waterfalls - 5.1 mi / 8.2 km
  • Cascadas de Roberto Barrios - 19 mi / 30.6 km

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive

At a glance

Hotel size

  • This hotel has 72 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Waterslide
  • Playground on site
  • Swim-up bar
  • Pool sun loungers

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Las Palmas - This poolside sports bar specializes in Mexican cuisine and serves lunch and dinner.

La Terraza - This poolside sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Small print

Also known as

  • Ciudad Real Hotel
  • Hotel Ciudad Real Palenque Palenque
  • Hotel Ciudad Real Palenque Hotel Palenque
  • Ciudad Real Palenque
  • Hotel Ciudad Real Palenque
  • Hotel Ciudad Real
  • Ciudad Real Palenque Palenque
  • Hotel Ciudad Real Palenque Hotel

Optional extras

Late check-out can be arranged for an extra charge

Breakfast costs between MXN 55 and MXN 160 for adults, and MXN 55 and MXN 160 for children (approximately)

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Ciudad Real Palenque does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Late check-out is available for a charge.
  • Yes, there are 3 onsite restaurants, featuring Mexican cuisine, garden views, and poolside dining. Nearby restaurants include Latte cafeteria (9-min walk), Cafe Colibri (10-min walk), and Pizzas Expres (11-min walk).
  • Hotel Ciudad Real Palenque has 2 bars and a waterslide, as well as a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Perfect place to relax after touring the ruins

    We loved this hotel. It is quiet, well-maintained, has good service, and has a good restaurant. You do need to speak Spanish, though you can get by without it.

    Charles, 1 night trip, Jan 1, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    This hotel is close to downtown anf shopping . Lots of food choices sround hotel.

    4 night family trip, Oct 16, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Room was fine. Property was clean. Breakfast was very good and included.

    1 night romance trip, Feb 20, 2019

    Verified Expedia guest review

  • 6.0.Good

    The walls are paperthin. You could hear everything i the other room including people coming and going and slamming the doors at all hours

    1 night trip, Nov 22, 2018

    Verified Orbitz guest review

  • 10.0.Exceptional

    Other than check in a nice find.

    Great location and very nice grounds. The young lady at reception had not got my Expedia confirmation yet. So she asked if I could get my reservation, so I went back to my car to get my cell, showed her. she wrote down confirmation number. She then called her manager and said she could not read the confirmation because it was in English. She asked me to email the confirmation to her boss, as if she did not trust me. This prompted a third trip to my car for my reading glasses. When my Mexican friend showed up all of a sudden the reservations were “Found.”

    1 night trip, Jul 1, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful stay at Ciudad. Me and my girlfriend had pleasant experience with this hotel. Great, clean room, amazing service and pool is everything you need after a long trip

    Alex, 1 night trip, Jun 6, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Beautiful, but noisy.

    The hotel is beautiful and comfortable, but very noisy. I was there in the off season, so they were renovating everything and it was difficult to get service in the bar and restaurant. I'm sure it's better when it's busy.

    Rene, Other trip, Apr 28, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel familiar, pero problemas en la reservacion

    El hotel está muy bonito, para pasar en familia, sobre todo el área d alberca, las habitaciones limpias y bien! Sin embargo en servicio falta mucho por hacer, ya que tuvimos temas en la reserva de nuestra habitación y la persona encargada no solucionaba, por lo cual retrasaron nuestra salida e itinerario de visita. Cuando vas de vacaciones lo menos que quieres es tener inconvenientes de este tipo, y lo más q esperas es q el personal este preparado para resolverlo.

    Isis Adriana, 1 night trip, Mar 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel familiar, pero problemas en la reservacion

    El hotel está muy bonito, para pasar en familia, sobre todo el área d alberca, las habitaciones limpias y bien! Sin embargo en servicio falta mucho por hacer, ya que tuvimos temas en la reserva de nuestra habitación y la persona encargada no solucionaba, por lo cual retrasaron nuestra salida e itinerario de visita. Cuando vas de vacaciones lo menos que quieres es tener inconvenientes de este tipo, y lo más q esperas es q el personal este preparado para resolverlo.

    Isis Adriana, 1 night trip, Mar 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hotel muy bonito y acogedor

    El hotel es muy bonito y acogedor,la alberca está super linda,el único inconveniente fue que hice reservación mes y medio antes y me dieron habitación equivocada,luego pedí como lo solicite y no tenían con vista a la alberca como estaba en la descripción pero de ahí en fuera,el servicio,lugar y cuidados que tienen por el covid es muy bueno y eso me hizo sentir más tranquila.

    2 night trip, Nov 14, 2020

    Verified Hotels.com guest review

See all 96 reviews