Hotel Lucerna Ciudad Juarez

Photo gallery for Hotel Lucerna Ciudad Juarez

Primary image
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of Hotel Lucerna Ciudad Juarez

VIP Access

Hotel Lucerna Ciudad Juarez

4.5 star property
Luxury hotel with outdoor pool, near Hospital de la Mujer

8.4/10 Very good

970 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is Rs 101
Price available on 17/07/2022
Map
Paseo Triunfo De La Republica 3976, Ciudad Juarez, CHIH, 32200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free babysitting
  • 24-hour fitness center
  • 24-hour room service
  • 24-hour business center
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Babysitting (free)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Ciudad Juarez
  • Paso del Norte Cultural Center - 1 min drive
  • UACJ - Universidad Autónoma de Ciudad Juárez - 2 min drive
  • Juarez Market - 4 min drive
  • Chamizal Federal Public Park - 5 min drive
  • Technological Institute of Ciudad Juárez - 4 min drive
  • Cathedral of Our Lady of Guadalupe - 11 min drive
  • Plaza Juárez Mall - 5 min drive
  • Monument Mexicanidad - 6 min drive
  • Abraham Chavez Theater - 6 min drive
  • El Paso Museum of Art - 7 min drive

Getting around

  • Ciudad Juarez Intl. Airport (CJS) - 23 min drive
  • El Paso International Airport (ELP) - 24 min drive
  • El Paso Union Depot - 18 min drive
  • Area shuttle

About this property

Hotel Lucerna Ciudad Juarez

At Hotel Lucerna Ciudad Juarez, you'll be 5.4 mi (8.7 km) from American Consulate and 3.9 mi (6.2 km) from Plaza Theater. Guests can take a dip in the outdoor pool or grab a bite to eat at Acueducto, which serves breakfast, lunch, and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness center, and a fitness center. Fellow travelers like the helpful staff and bar.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 138 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free babysitting

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–noon
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Taking the kids

  • Children stay free
  • Free babysitting

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Acueducto - This restaurant serves breakfast, brunch, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 16 per person (approximately)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

The deposit amount is equivalent to 1 night if paid in cash.

Also known as

Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez

Frequently asked questions

Overall score and ratings

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

7.9/10

Eco-friendliness

6/10 Good

Byanca, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Antoniya, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

out door hotel looks great the inside rooms are old and smelly ... also smell alot WEED in the hall ways
ALEJANDRO, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Monica, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The result of no competition.
Rundown place. Not very clean, dusty and many stains on carpets, bathrooms, etc. Definitely benefits from the limited competition in Ciudad Juárez. I don't recommend, but alternative options are slim.
1-night business trip
Verified Hotels.com guest review

6/10 Good

Lucero, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Maria, 1-night family trip
Verified Hotels.com guest review

6/10 Good

MARISOL, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Disappointing stay
Very disappointing our stay there. Have reserved two rooms for my entire family but the room where my kids were staying since we got there the air conditioning was not working and they sent maintenance to try to fix it several times on the second day they said it would be a possibility they would be able to change it if the room would not cool. But when we return from our event the room was even hotter. We asked The front desk if they could move our kids to a different room they told us that was not possible and that the room was not hot. The room felt as if it were a sauna at two in the morning when by any chance it should be a bit cool since there is no heat from the sun coming in through the windows but that was not the case. When my husband requested that front desk change the room they laughed in my husband‘s face and said that that was not gonna be a possibility. My husband requested a refund for both rooms for that night since they were not willing to work and find a room for my kids. Very disappointed in our stay here will not be returning anytime soon.
Michelle, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Adela, 1-night family trip
Verified Hotels.com guest review