Hotel Grand Chancellor Brisbane

Photo gallery for Hotel Grand Chancellor Brisbane

Primary image
Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Hotel Grand Chancellor Brisbane

VIP Access

Hotel Grand Chancellor Brisbane

4.0 star property
4-star hotel with outdoor pool, near Roma Street Parkland

8.8/10 Fabulous

1,004 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
23 Leichhardt St, Cnr Wickham Terrace, Spring Hill, QLD, 4000
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Individually-wrapped food options

Choose dates to view prices

About this area

What's nearby

  • In Spring Hill
  • Roma Street Parkland - 8 min walk
  • Suncorp Stadium - 20 min walk
  • XXXX Brewery - 26 min walk
  • Queen Street Mall - 6 min drive
  • Eagle Street Pier - 7 min drive
  • Brisbane Botanic Gardens - 8 min drive
  • Treasury Casino - 8 min drive
  • South Bank Parklands - 7 min drive
  • Brisbane Convention and Exhibition Centre - 8 min drive
  • University of Queensland - 15 min drive

Getting around

  • Brisbane Airport (BNE) - 15 min drive
  • Brisbane Central Station - 9 min walk
  • Brisbane Roma Street Station - 10 min walk
  • Brisbane Fortitude Valley Station - 18 min walk

About this property

Hotel Grand Chancellor Brisbane

Hotel Grand Chancellor Brisbane puts you 0.4 mi (0.6 km) from Roma Street Parkland and 1.4 mi (2.2 km) from XXXX Brewery. Guests can take a dip in the outdoor pool or grab a bite to eat at Frescos Restaurant, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a fitness center and a bar/lounge. Fellow travelers say good things about the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, German, Japanese, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 230 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas (4-device limit)
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 20 per night; includes in/out privileges)
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free

What to do

  • Beach nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Japanese
  • Portuguese

Room amenities

Be entertained

  • 32-inch TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Frescos Restaurant - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of AUD 21 for adults and AUD 10.50 for children (approximately)
  • Late check-out can be arranged for an extra charge of AUD 30.00 (subject to availability)
  • Credit card charges are subject to an extra charge of 3.18 percent

Children & extra beds

  • Rollaway beds are available for AUD 40.0 per night

Parking

  • Self parking costs AUD 20 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Grand Chancellor Brisbane Spring Hill
Hotel Grand Chancellor Brisbane
Grand Chancellor Brisbane Spring Hill
Grand Chancellor Brisbane
Hotel Grand Chancellor Brisbane Hotel
Hotel Grand Chancellor Brisbane Spring Hill
Hotel Grand Chancellor Brisbane Hotel Spring Hill

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

8.8/10

Property conditions & facilities

8.1/10

Eco-friendliness

2/10 Poor

SORRY HOTEL
This is a SORRY hotel as you ask anything the response is SORRY 😞 this property needs to close down and waste people money n time showcasing fake photos as hotel is no where even close to what it shows on the internet. Terrible stay n such a waste for our family vacation time!
Parwinder, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Jabez, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not a 4 star hotel
Great location, parking on site (tight garage if you have a large vehicle), balcony's in most rooms, roof top pool and gym. $10 voucher to restaurant for opting out of housekeeping. Cons: really bad service, balcony's do not have furniture, I was on the 11th floor and could still hear street noise/hallway noise/room next door noise. Really small tv which wouldn't turn off.
Loralee, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Mel, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointing stay
I’m afraid that my stay just wasn’t as I was expecting. The day before I arrived I was send an email offering me a room upgrade (part of my booking offer) and despite three attempts to accept the upgrade the emails could not be sent due to technical reasons. Upon checking in I was advised that a room upgrade was not available as the hotel was fully booked due to State of Origin game. I settled for a basic room. The reception staff tried to see if two other rooms were available as superior rooms only to find out, much to their surprise that those rooms too were basic rooms. The hotel agreed to move me to a superior room the day after the match which was done smoothly and efficiently by the front office staff. I should mention that due to the inconvenience, I was offered and accepted an offer of a free breakfast and the room upgrade free of charge which was nice of the hotel. I also had included car parking free of charge in the booking but the hotel were not aware of that or the late (2hours) check out which I had to ask for. The late check out was arranged for 1pm and I did end up getting the free car parking but had to ask. The hotel.com room offer also included a room safe but apparently this hotel does not actually offer room safes so incorrectly advertised. On the last day at breakfast I was not offered a tea or coffee and as they were so under staffed could not order one. When I got back to my room on the last day I could not use my room key and had to go and get another
Peter, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Andrew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient Location
Enjoyable stay in a very convenient location. Lovely quiet room and easy onsite parking.
Peter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic views, staff were super friendly, even though short staffed on an extra busy weekend.
Tamara, 1-night family trip
Verified Wotif guest review

2/10 Poor

We had stand in a que and wait for 1.5 hours to check in. Because check in took so long we had to throw bags into room and go to our football game. When we arrived back at hotel, after shower and unpack we prepared to go to bed we discovered that the bed was wet/damp. After a 30 min wait the night manager arrived he gave us keys to another room across the hall. Never offered to help with our bags, no assistance at all. No offer of maybe a free coffee/drink nothing.... The new room the bathroom light was broken and when we shower the next morning the regulator/ Handle came off?? Not impressed. They should have credit us back the breakfast that we paid extra for or something. Absolutely not service minded at all. Will lot recommend and will not go back
Eva, 3-night romance trip
Verified Expedia guest review