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All properties in Tulum, Tulum, Quintana Roo, Mexico

Copal Tulum Hotel

4-star hotel with spa, near Tulum National Park

  • Free WiFi and free parking
From
Rs7,869

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  • Infinity Pool
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Copal Tulum Hotel. Image 1 of 86.
1 / 86Copal Tulum Hotel
Calle Ixchel sn, Tulum, 77760, QROO, Mexico
8.2.Very good.
  • Amazing!!! Gives you the best of private home and amenities of a hotel! Dope location too…

    Jun 1, 2021

  • There’s probably two staff for every guest. None of the staff use masks. And of course…

    May 12, 2021

See all 170 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Contactless check-in is available

Guests rated location

Quiet
Safe
Easy parking
Dining options
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 11 smoke-free guestrooms
  • Daily housekeeping
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Pool bar

For families

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Yard
  • Daily housekeeping

What’s around

  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Exclusive Double Room, 1 King Bed, Garden View
  • Exclusive Apartment, Multiple Beds, Ensuite
  • Premium Double Room, 1 King Bed, Private Pool, Garden View
  • Exclusive Studio, 1 King Bed with Sofa bed, Garden View
  • Deluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
  • Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View
  • Deluxe Apartment, Multiple Beds, Private Pool, Garden View
  • Premium Apartment, Multiple Beds, Private Pool, Garden View
  • Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View
  • Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View
  • Premium Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Apartment, 4 Bedrooms, Garden View

Location

Calle Ixchel sn, Tulum, 77760, QROO, Mexico
  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km

What’s around

Landmarks

  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km
  • Tulum Mayan Ruins - 4.4 mi / 7 km
  • Gran Cenote - 4.7 mi / 7.5 km
  • Sian Ka'an Biosphere Reserve - 6.4 mi / 10.3 km
  • Tulum Monkey Sanctuary - 6.3 mi / 10.1 km
  • Soliman Bay - 9.1 mi / 14.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

At a glance

Hotel size

  • This hotel has 85 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Poolside bar

Things to do

  • Number of outdoor pools - 2
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Elevator
  • Garden
  • Terrace

Accessibility

  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

Things to enjoy

  • In-room massage available
  • Yard

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • 43-inch Smart TV
  • Netflix
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Small print

Also known as

  • Copal Tulum Hotel Hotel
  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Hotel Tulum

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 9:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Copal Tulum Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Chacabar (6-min walk).
  • Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Excelente Hotel/ Apartamento

    Es estar en la comodidad de una casa/ apartamento y tener el servicio de un hotel. Excelente estadia, limpieza, todo lucia espectacular. volveria y recomendaria este lugar siempre.

    3 night family trip, May 6, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Beautiful Hotel !

    3 night romance trip, Apr 29, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I love the property. Like being in the jungle. Friendly staff. Only one thing... the is no phone in the apartment. Therefore you have to walk to the reception desk to get anything done.

    5 night romance trip, Apr 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I love Copal Tulum

    This hotel is Magical!! The entire staff is amazing !! ♥️🌺

    Jamie, 1 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful hotel, our room was so spacious. Great for a small group of people. Front desk was very friendly, fast and easy to get a taxi :) I enjoyed my stay, definitely recommend!

    4 night romance trip, Apr 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The property was beautiful. We had an amazing view of beautiful trees from every angel. The restaurant onsite was pretty good as well.

    4 night trip with friends, Apr 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff is really helpful and nice. They speak English and are easy to communicate with.

    2 night family trip, Apr 18, 2021

    Verified Expedia guest review

  • 4.0.Fair

    This hotel is located in an up and coming area. Like all of Tulum you have to be on wifi in order to get service. Pros: located in a close area to the beach, the staff who are LOCAL are excellent and friendly, the premises are nice, the hotel is small but very well kept by the locals who work there Cons: because Tulum is up and coming you have tons of people who are there to non-stop party. Every night we stayed at the hotel there were loud guests playing loud music until 4 am. One of the nights, there were guests at the pool in the early morning partying it up. All of this despite the hotels no-party policy. The hotel staff who represent the property owners were not very amicable and seemed to not care about the amount of partying occurring every night.

    6 night romance trip, Apr 17, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Our room didn’t have a phone to request any type of service we got a pricey one too so that was out , we got there they didn’t inform us about the hotel where the restaurant was or how many pools it had nothing at all bunch of lazy employees we would go down stairs to ask for towels and they’ll say they’ll bring them and never would there were just so lazy the vibes are just so weird here there not kind or seem happy to have you like if you were paying 20$ or something the hotel has a lot of potential but the staff ruins it unlike Cancun the people are much happier out there , the staff needs to get on point if they don’t like it there they should give someone else the opportunity to work there

    3 night romance trip, Apr 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I fell in love with this hotel, the staff were super friendly and made the check in process very easy. The hotel is very Tulum and makes you feel as though your in the middle of the jungle. The rooms were cleaned every day and left spotless. The staff also helped us call cabs when we needed them and the guards were super friendly and made me feel very welcome and protected! Would rebook again as the hotel is close to the center and also hotel beach clubs!

    4 night romance trip, Apr 9, 2021

    Verified Expedia guest review

See all 170 reviews