The Westin Palace, Madrid, Madrid, Spain

Magnificent hotel, in the top 2 we have ever stayed in. Breakfast buffet was OFF the charts amazing and under the stained glass dome, very special. Nothing even remotely negative to say. Room had 2 (American) "double" size beds and the hotel had automatically added a roll-away for our 15 year old and it was quite comfortable. The Palace could not be better located, we only used a taxi a couple of times the entire week as we could walk to everywhere we wanted to go. Great city, fantastic hotel A++++

-There is dust and hair on the desk, tables and toilet -I ordered dinner (room service), the food covered with damaged cover

Great hotel, great location and great service.

No pool, and for elite status should have had more room.

On our last breakfast the woman asked my husband if he’d like coffee he said no can I please have orange juice and water. She just walked off never asking me . Someone later brought 2 orange juices no water. Then I finished eating long before my husband. The same woman came back ignoring me totally. Took my husband’s plate and left mine . She asked if he was done, my empty plate was there she never asked me and didn’t take my plate. No idea what her issue was. Inappropriate for service staff . On a good note the rest of the staff was fantastic and nice . The opera lunch was just wonderful. We loved it! This is the only hotel I’ve stayed at where one of the concierge staff seemed bothered by questions. Service staff... isn’t this their job?