Heidelberg Marriott Hotel, Heidelberg, Germany

Being a plantain member I was entitled to a free lounge but since it is closed and I was directed to the breakfast in the lobby restaurant for a compliementary breakfast but later I found out I was charged in my credit card without my authorization and the guy in charge of the breakfast room said I already checked out and charged my card without telling me. It looked like it reversed the charge but it didn’t and showed up on my Marriott credit card

Excellent check in service with the assistance of Konstantinos. He was the best host we have experienced with Marriott.

Overall I gave this a lower rating because I booked a Triple Room and was charged that rate then charged an additional 40 Euros at check-in for them setting up a rollaway bed in the room. I was not told about the change when booking and the charge was sort of "gotcha" when we'd already paid for it by booking a "triple" room to begin with. Other than that, hotel was fine though breakfast is quite expensive (24 Euro).

The staff was very helpful and friendly. I was not informed that there would be an additional fee for a third person from the website. It was farther to downtown than I expected. Room was very clean and nicely appointed.

Outstanding!! Very well organised, clean, friendly