Stay KooooK Bern City

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Overview of Stay KooooK Bern City

Stay KooooK Bern City

2.0 star property
City-center Old City of Bern hotel with restaurant

7.0/10 Good

843 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Bathtub
  • 24/7 front desk
Map
Zeughausgasse 26, Bern, BE, 3011
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Business center
  • 11 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Conference space
For families
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
  • Bathtub or shower
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Old City of Bern
  • Wankdorf Stadium - 10 min drive

Getting around

  • Bern (BRN-Belp) - 25 min drive
  • Koeniz Wabern bei Bern Station - 7 min drive
  • Bern Station - 8 min walk
  • Belp Station - 14 min drive

About this property

Stay KooooK Bern City

Located near a train station, Stay KooooK Bern City is a great choice for a stay in Bern. Free WiFi is an added perk, and guests looking to stay active can check out the nearby hiking/biking trails. The helpful staff and central location get good marks from fellow travelers.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 59 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The check-in location differs from the property location; to check in, go to Partnerhotel Kreuz Bern (gegenüber) Zeughausgasse 41, 3011 Bern
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Coffee/tea in a common area

What to do

  • Access to nearby health club
  • Hiking/biking trails nearby

Working away

  • Business center
  • 11 meeting rooms
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bike storage

Facilities

  • 1 building/tower
  • Built in 1900
  • Safe-deposit box at front desk
  • Picnic area
  • Bicycle parking
  • Humane treatment of captive wild animals
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only

Accessibility

  • Elevator

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: CHF 5.30 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of CHF 18.00 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

This property is closed from March 1 2022 to December 31 2022 (dates subject to change).

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 15.00 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).

Policies

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Metropole Bern
Metropole Bern
Metropole Easy City Hotel Bern
Metropole Easy City Hotel
Metropole Easy City Bern
Metropole Easy City
Metropole Easy City Hotel
Stay KooooK Bern City Bern
Stay KooooK Bern City Hotel
Easy Hotel Metropole by Kreuz
Stay KooooK Bern City Hotel Bern

Frequently asked questions

Overall score and ratings

7.0

Good

7.7/10

Cleanliness

7.4/10

Staff & service

6.9/10

Amenities

6.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

This hotel was very centrally located. Parking was very near. It was ideal for visiting the old town.
Jonathan, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great for city stay.
Lovely hotel. Very central.
Rosanna, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Our second stay. The price is nice. We thought the breakfast looked bleak for 18 CHF so gave it a miss this visit. Staff are very helpful and friendly. Big challenge for us this visit (Aug 21) was the noise from the construction site across the street in the early morning -- resorted to closing the windows after the first night and using the aircon and even then were woken up our last 2 nights. Location is also super nice
Ian, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice staff and good location
3-night trip
Verified Hotels.com guest review

8/10 Very good

Preis/Leistung stimmt. Top Lage. Kaffee-/Tee-Station im 4. Stock ist durchaus eine Alternative zum Wasserkocher auf dem Zimmer.
1-night trip
Verified Ebookers guest review

8/10 Very good

Short and satisfying stay in the heart of Bern. Cute room in the new section of the hotel, which means you have to walk through the breakfast room. No big deal.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Nadezhda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Metropole Hotel remains closed and I was accommodated at the Hotel Kreuz instead, which is a very nice and renovated property. Location is top.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Actual hotel
Hemalatha, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Prisca, 1-night trip
Verified Hotels.com guest review