El Paraiso Hotel Tulum

Photo gallery for El Paraiso Hotel Tulum

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of El Paraiso Hotel Tulum

El Paraiso Hotel Tulum

3.5 star property
3.5-star beachfront hotel with outdoor pool, near Playa Paraiso

9.0/10 Superb

56 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
Map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Beach bar
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Playa Paraiso - 1 min walk
  • Tulum Mayan Ruins - 15 min walk
  • Playa Ruinas - 19 min walk
  • Cenote Manatí - 35 min walk
  • Las Palmas Public Beach - 1 min drive
  • SFER IK - 8 min drive
  • Tulum National Park - 8 min drive
  • Tulum Beach - 12 min drive
  • Dos Aguas Park - 16 min drive
  • Gran Cenote - 21 min drive

About this property

El Paraiso Hotel Tulum

At El Paraiso Hotel Tulum, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Playa Paraiso. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages. Offering a beachfront location, El Paraiso Restaurante serves Mexican cuisine and is open for lunch. Other highlights include a beach bar, free bike rentals, and a garden.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Coffee shop
  • Water dispenser

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • On the beach
  • Free beach club

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Free beach cabanas
  • Free bicycle rentals
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Garden
  • An outdoor pool
  • Spa services

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • 11 bathrooms
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

El Paraiso Restaurante - This beachfront restaurant specializes in Mexican cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Vegetariano Paraiso - This beachfront restaurant specializes in vegetarian cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

El Paraiso Hotel Tulum Hotel
El Paraiso Hotel Tulum Tulum
El Paraiso Hotel Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

9.0

Superb

9.5/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

9.9/10

Eco-friendliness

10/10 Exceptional

Great place to unwind in Tulum
Beautiful stay at Paraiso beach. Very welcoming, spotless room, comfortable beds, spacious bathroom. Staff all very friendly and professional and helpful. Delicious breakfast served every morning, and Beautiful pool. Restaurant at beach club has great cocktails and lunch options. A wonderful stay!
Suzanne, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This is my second time staying at El Paraiso. A little hotel, conveniently located on the beach. Besides the beach being their best asset, their customer services is their second strongest asset. The staff is kind, knowledgeable and always willing to assist you. This hotel includes breakfast, which is delivered to your room every morning by Nancy, our favorite person in the entire hotel. She is amazing. This hotel has a beach club that is open to the public, so make sure to get your spot early in the morning. It gets full before 11am. It is a popular destination as it has beds and loungers (no that many in Tulum) As a hotel guest you have free access to the club. They have Food and Beverage service at the club. They serve you in your spot! Priceless!!!! My only complaint is that the beach club closes at 5pm. Making you leave the hotel for dinner. This is a good place if you have children. It ia convenient, small and it have a great vibe. The rooms have A/C, showers with hot water and the mattresses are amazing!!!!! I sleep like a baby
Natalia, 4-night family trip
Verified Expedia guest review

4/10 Fair

Jorge, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chill, comfy and quiet at night beach club by day
Great spot on the beach close to the ruins and has a nice beach club. Nothing too fancy just very comfortable. We cycled ( free bikes ) to the ruins in about 10-15 mins and also into town in about 25 mins. It’s very quiet at night as it’s in the National Park area so great for a quiet stay. If you want something more lively stay further south on the beach strip ( south of Kore )
Alan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andre Luiz B, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

El Paraiso made our stay in Tulum easy, safe, and pleasant. They are a mature hotel and have systems in place for everything you'd need. The basics, such as drinking water, A/C, food, electricity, etc., made our stay comfortable. The parts we came for, like the beach, were as good as we expected. The special parts - such as our concierges, Abril and Cyntia - made it even more wonderful. Tulum's hotel zone is built with no infrastructure. If you go to some other hotels, you might find that you get 1 bottle of water per day, that electricity goes out from 10pm-7am (the city shuts it off everywhere), or that you're exposed to the elements, or that there's loud music from the club next door at all hours of the night. El Paraiso has a big water refilling station, a generator so power is on 24/7, excellent hotel rooms with A/C, clean rooms with privacy, and is quiet. The breakfast in the morning is really great. We were initially worried about the whole breakfast-at-your-hotel-room approach, since we don't really like room service in general, but this was not as it seems! El Paraiso's hotel rooms have these beautiful terraces with tables and chairs, and the breakfast is brought out there. All the breakfast food was wonderful and we ate as much as we wanted. We could walk over to the kitchen and ask for some granola, another cup of coffee, whatever - and they'd put it together with a big smile. They even made us sandwiches for lunch one day. P.S., give Abril a raise!
Andrew, 4-night romance trip
Verified Orbitz guest review

8/10 Very good

It was beautifully located. The room was large and comfortable, nicely decorated. The breakfasts were yummy. The lock on the door was a challenge. Had to leave the door unlocked several times. Everyone was very polite and friendly. Would go back again.
Sharbari Zohra, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Simple and Perfect !
Paulo Antônios, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location, the beach is great. Good breakfast variety, make sure to order many of the choices. Staff were great and helpful. Try to avoid room 10. It's close to the kitchen and you get some noise in the morning.
Ziv, 3-night trip
Verified Hotels.com guest review