The Westin Surabaya

Photo gallery for The Westin Surabaya

Primary image
Indoor pool
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Overview of The Westin Surabaya

The Westin Surabaya

4.5 star property
Luxury Surabaya hotel with 1 indoor pools, connected to a shopping center

10.0/10 Exceptional

9 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is Rs 96
Price available on 10/07/2022
Map
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Valet parking
  • Self parking
  • 24-hour room service
  • 20 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Pakuwon Mall - 6 min drive
  • Ciputra Waterpark - 19 min drive
  • Surabaya Town Square - 22 min drive
  • Surabaya Zoo - 32 min drive
  • BG Junction - 32 min drive
  • Tunjungan Plaza - 34 min drive
  • Submarine Monument (Monumen Kapal Selam) - 38 min drive
  • Surabaya Plaza Shopping Mall - 35 min drive
  • Grand City Surabaya - 37 min drive
  • Heroic Monument - 32 min drive
  • Galaxy Mall - 47 min drive

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Surabaya Pasar Turi Station - 34 min drive
  • Surabaya Gubeng Station - 38 min drive
  • Airport shuttle (surcharge)

About this property

The Westin Surabaya

The Westin Surabaya offers an airport shuttle (available 24 hours) for IDR 460000 per vehicle one-way. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Magnolia, which serves Asian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a fitness center and a bar/lounge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 204 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (IDR 10000 per stay)
  • Onsite valet parking (IDR 150000 per stay)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Taking the kids

  • Children's menu

Working away

  • 20 meeting rooms
  • Conference space (89082 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Fitness center
  • An indoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar in bathtub
  • Lever door handles
  • Well-lit path to entrance

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Mini-fridge
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Magnolia - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Sky Lounge - This bar specializes in Asian cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 348000 for adults and IDR 174000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one-way, Maximum occupancy 7)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 605000.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs IDR 10000 per stay
  • Valet parking costs IDR 150000 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Overall score and ratings

10.0

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

10.0/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Oey Gery, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service Nice room
Ing, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service
Ing, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel
Nice Hotel with very helpfull staff
Irvan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best five star hotel in Surabaya
Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
TAUFAN, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yumi, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

整體都非常完美 非常讚
Yu Chan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

HIDEAKI, 3-night business trip
Verified Hotels.com guest review