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All properties in West Chicago, Illinois, United States of America

Pheasant Run Resort

Family-friendly hotel in West Chicago with outdoor pool and indoor pool

  • Free WiFi

Property renovations and closures

  • This property is closed from March 1 2020 to December 27 2020 (dates subject to change).

Image gallery

  • Pheasant Run Resort
  • Pheasant Run Resort
  • Indoor Pool
  • Indoor Pool
  • Pheasant Run Resort
Pheasant Run Resort. Image 1 of 13.
1 / 13Pheasant Run Resort
6.2.Good.
  • Went as a family trip and my family had a great time.

    Feb 22, 2020

  • This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the…

    Feb 22, 2020

See all 292 reviews

Guests rated location

Dining options
Safe
Easy parking
Quiet
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 293 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool and outdoor pool
  • Health club
  • Self parking
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Charlestowne Mall - 15 min walk
  • Dellora A. Norris Cultural Arts Center - 40 min walk
  • Arcada Theater - 3.2 mi / 5.1 km
  • Beith House Museum - 3.6 mi / 5.9 km
  • St Andrews Golf and Country Club - 4.9 mi / 7.8 km
  • Kane County Fairgrounds - 5.2 mi / 8.3 km
This property is closed from March 1 2020 to December 27 2020 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed, Tower
  • Tower 2 queens

Location

  • Charlestowne Mall - 15 min walk
  • Dellora A. Norris Cultural Arts Center - 40 min walk
  • Arcada Theater - 3.2 mi / 5.1 km

What’s around

Landmarks

  • Charlestowne Mall - 15 min walk
  • Dellora A. Norris Cultural Arts Center - 40 min walk
  • Arcada Theater - 3.2 mi / 5.1 km
  • Beith House Museum - 3.6 mi / 5.9 km
  • St Andrews Golf and Country Club - 4.9 mi / 7.8 km
  • Kane County Fairgrounds - 5.2 mi / 8.3 km
  • Geneva History Center - 5.5 mi / 8.8 km
  • James 'Pate' Philip State Park - 5.7 mi / 9.2 km
  • Durant House Museum - 6.2 mi / 9.9 km
  • Otter Cove Aquatic Park - 6.5 mi / 10.5 km
  • Amita Health - 6.8 mi / 11 km

Getting around

  • Chicago O'Hare International Airport (ORD) - 43 min drive
  • Chicago, IL (DPA-Dupage) - 4 min drive
  • Chicago Midway Airport (MDW) - 59 min drive
  • Chicago, IL (PWK-Chicago Executive) - 49 min drive
  • West Chicago Station - 9 min drive
  • Geneva Station - 13 min drive
  • Bartlett Station - 15 min drive

At a glance

Hotel size

  • This hotel has 293 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time 4 PM-1:00 AM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite RV/bus/truck parking
  • Onsite self parking (includes in/out privileges; fees apply)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa tub
  • Steam room
  • Golfing on site
  • Hiking/biking trails nearby
  • Pool sun loungers
  • Health club
  • Sauna
  • Arcade/game room

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 80000
  • Conference space size (meters) - 7432
  • Conference center

Services

  • 24-hour front desk
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 5
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Braille or raised signage
  • In-room accessibility

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Pheasant Resort
  • Pheasant Run Resort Hotel
  • Pheasant Run Resort West Chicago
  • Pheasant Run Resort Hotel West Chicago
  • Pheasant Run Resort St. Charles
  • Pheasant Run Resort
  • Pheasant Run St. Charles
  • Pheasant Run Resort West Chicago
  • Pheasant Run West Chicago

Optional extras

Self parking is available for an extra charge

Rollaway beds are available for USD 10.0 per night

Pets are allowed for an extra charge of USD 50 per accommodation, per day

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property only accepts credit cards and cash for all bookings.

Mandatory fees

Deposit: USD 75.00 per stay

Pet deposit: USD 50.00 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Pheasant Run Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 1 2020 to December 27 2020 (dates subject to change).
  • Yes, there's self parking on site (charges apply). Free RV/bus/truck parking is available.
  • Yes, there's an indoor pool and an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4 PM - 1:00 AM. Check-out time is 11 AM. Express check-out is available.
  • Yes. Nearby restaurants include Portillo's (12-min walk), Vino Thai (14-min walk), and The Office (3.1 mi).
  • No, this hotel doesn't have a casino, but Grand Victoria Casino (20-min drive) and Hollywood Casino Aurora (26-min drive) are both nearby.
  • Have fun during the warmer months with activities nearby such as hiking. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Pheasant Run Resort also has a sauna, a steam room, and an arcade, as well as a picnic area and a garden.
6.2.Good.
  • 4.0.Fair

    Closing is a good thing

    I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.

    2 night family trip, Feb 20, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    1.5 stars

    There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel

    Chris, 1 night trip, Feb 16, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Horrible

    Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible

    Antoinette, 1 night trip, Feb 15, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The beast is a swimming pool, the room where ok too

    1 night family trip, Feb 15, 2020

    Verified Expedia guest review

  • 2.0.Poor

    This place sucks

    Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.

    Alissa, 1 night family trip, Jan 18, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while

    ANNA MARIE, 1 night trip, Jan 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Love the water pool

    Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.

    katherine, 2 night trip, Jan 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.

    2 night business trip, Jan 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel.

    Robert, 1 night business trip, Jan 4, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Customer service here is terrible front desk woman name starts wit a S was so rude

    1 night romance trip, Dec 31, 2019

    Verified Expedia guest review

See all 292 reviews