Ca' Dei Polo, Venice, Italy

Clean room, great location, AC worked great, only problem was that there is no one at desk in afternoon/night and the electric door buzzer was not working so we were locked in the hotel. I called the number on my reservation and after 10 mins a man came and had a serious attitude and made it seem like the lock wasn’t broken (which it definitely was)

We got there and a different name was on building and a metal door for entry was locked. A sign said to go to another hotel to register. As a traveler we didn't know the hotel or where it was so we lugged our luggage down the street asking anyone where the hotel was. We finally found it and signed in and were given a key to the outer door and to our room. We had to lug our luggage back in and the was no one to ask questions until the next day. Poor service. Room was good and area good.

Great convenient location, very close to bus and train station. Overlooks canal. Close to all, but still out of the bustle.

The area was nice and it could have been a decent stay, but when we got there, we did not have a working toilet. The reception is only open for a few hours in the morning, so I spoke with the on call receptionist over the phone and was told that someone would be at our door at 8:30 the next morning to fix the toilet. No one came until almost noon the next day and when I would ask the receptionist for updates on when someone would be able to come so we could use the bathroom and leave, she was not able to give me any information. This all made the beginning of our trip quite frustrating. Other than that, the room was fairly clean which was good.