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Hotel de la Cite Carcassonne - MGallery Collection

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Exterior
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Hotel de la Cite Carcassonne - MGallery Collection

VIP Access

Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property
Luxury hotel in City of Carcassonne with spa and winery

9.4/10 Exceptional

582 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Bathtub
Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
Main amenities
  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Steam room
  • Valet parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Babysitting
  • Conference center
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • In City of Carcassonne

Getting around

  • Carcassonne (CCF-Pays Cathare) - 20 min drive
  • Castres (DCM-Mazamet) - 75 min drive
  • Couffoulens Station - 9 min drive
  • Verzeille Station - 17 min drive
  • Carcassonne Station - 26 min walk

Restaurants

  • Le Plô - 2 min walk
  • La Table Ronde - 2 min walk
  • La Table d'Alaïs - 3 min walk
  • Auberge de Dame Carcas - 3 min walk
  • L'Ostal des Trobadours - 3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

A great choice for a stay in Carcassonne, Hotel de la Cite Carcassonne - MGallery Collection features a winery where you can enjoy a glass of local wine. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and French cuisine is served at La Barbacane 1 étoile, which is open for breakfast, lunch, and dinner. This luxurious hotel also features a poolside bar, a steam room, and a seasonal outdoor pool. Fellow travelers like the helpful staff and breakfast.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 59 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed*
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered onsite valet parking (EUR 26 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1909
  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Winery on site

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Dining

La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Bar Blbliothèque - Onsite cocktail bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 28 per person (approximately)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 80 per night

Pets

  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Uncovered valet parking costs EUR 26 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • The seasonal pool is open from June to September
  • Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Property Registration Number FR0F532662145

Also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cite Carcassonne - MGallery Collection offer free cancellation for a full refund?
Yes, Hotel de la Cite Carcassonne - MGallery Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel de la Cite Carcassonne - MGallery Collection?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Hotel de la Cite Carcassonne - MGallery Collection on 19 December 2022 start from ₹17,257, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel de la Cite Carcassonne - MGallery Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel de la Cite Carcassonne - MGallery Collection?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hotel de la Cite Carcassonne - MGallery Collection?
Yes, pets are welcome. There's a charge of EUR 20 per pet, per night. Food and water bowls are available.
Is parking offered on site at Hotel de la Cite Carcassonne - MGallery Collection?
Yes. Valet parking costs EUR 26 per night. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Hotel de la Cite Carcassonne - MGallery Collection?
You can check in from 4 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel de la Cite Carcassonne - MGallery Collection and nearby?
Have fun with activities like boat tours, hiking, and kayaking, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a winery and a seasonal outdoor pool. Hotel de la Cite Carcassonne - MGallery Collection also has a steam room and a garden.
Are there restaurants at or near Hotel de la Cite Carcassonne - MGallery Collection?
Yes, La Barbacane 1 étoile offers French cuisine. Nearby restaurants include L'Ostal des Trobadours (3-min walk), L'escargot (3-min walk), and L'Adélaïde (4-min walk).
What's the area around Hotel de la Cite Carcassonne - MGallery Collection like?
Hotel de la Cite Carcassonne - MGallery Collection is a short 2-minute walk from Aude Gate and 4 minutes' walk from Narbonnaise Gate. Travelers say this hotel is in a good location.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Good

The hotel bathroom was tired and needed modernising. Room service was appalling brought steak and chips with no knives and no napkins.
Philip, 1-night trip
Verified Hotels.com guest review

8/10 Very good

MARIA D, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rose, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carcassonne stay
It was lovely. The staff were very helpful, but could have made recommendations if we missed lunch, to order outside from the bar/garden. Also, when unable to make a same night dinner reservation, it would have helped to have the receptionist offer suggestions for other options.
Kenneth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I really cannot recommend this hotel enough. It has everything you would want and need for a short stay in Carcassone and it is absolutely STUNNING. I truly felt that I was living a French dream during my stay and will be recommending this hotel to all friends and family.
Charlotte, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

KATY, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Juliet, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The property itself was wonderful, and the front office staff was incredibly helpful! The service at the bar, however, was very poor and brought down the overall experience. This may not seem like such a big deal, but the open terrace is such a nice and big part of the hotel experience that having it poorly run is a huge dissapointment.
Diego, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Magnifique! Voilà!
Jean-Sébastien, 2-night family trip
Verified Expedia guest review

8/10 Very good

Paul, 3-night trip
Verified Expedia guest review