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Mercure Hotel Kaiserhof Frankfurt City Center

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Standard Double Room, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
Standard Double Room, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Overview of Mercure Hotel Kaiserhof Frankfurt City Center

UNESCO Sustainable Travel Pledge

Mercure Hotel Kaiserhof Frankfurt City Center

4.5 star property
City-center Frankfurt hotel with bar/lounge

7.8/10 Good

997 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
  • Bar
Map
Kaiserstr. 62, Frankfurt, HE, 60329

Room options

About this area

What's nearby

  • In Bahnhofsviertel
  • Zeil Shopping District - 1 min drive
  • Frankfurt Christmas Market - 2 min drive
  • Romerberg - 2 min drive
  • Römer - 2 min drive
  • Frankfurt Trade Fair - 8 min drive
  • Congress Center Messe Frankfurt - 4 min drive
  • Deutsche Bank Park - 16 min drive

Getting around

  • Frankfurt Airport (FRA) - 20 min drive
  • Mainz (QFZ-Mainz Finthen) - 35 min drive
  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Frankfurt Central Station (tief) - 3 min walk
  • Frankfurt (Main) Central Station - 8 min walk
  • Central Station Tram Stop - 3 min walk
  • Münchener Straß/ Frankfurt Central Tram Stop - 3 min walk
  • Central U-Bahn - 4 min walk

Restaurants

  • Merkez - 2 min walk
  • Hamsilos und Schenck's Fischrestaurant - 2 min walk
  • Back-Factory - 2 min walk
  • Bayram - 2 min walk
  • BonaMente - 2 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Mercure Hotel Kaiserhof Frankfurt City Center puts you 3.7 mi (5.9 km) from Deutsche Bank Park. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. The helpful staff and central location get great marks from fellow travelers. The property is just a short walk to public transportation: Central Station Tram Stop is 3 minutes and Münchener Straß/ Frankfurt Central Tram Stop is 3 minutes.

Languages

Arabic, English, German, Italian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of SGS (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 3:00 AM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 22 per day)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • Business center
  • 8 meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1980
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center

Accessibility

  • Elevator

Languages

  • Arabic
  • English
  • German
  • Italian
  • Spanish
  • Turkish

Room amenities

Be entertained

  • Tablet computer
  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Electronic bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Executive Lounge - Onsite bar. Happy hour is offered.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 23 per person

Parking

  • Self parking costs EUR 22 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

Policies

<p>If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p>
Property Registration Number DE277083211

Also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

Does Mercure Hotel Kaiserhof Frankfurt City Center offer free cancellation for a full refund?
Yes, Mercure Hotel Kaiserhof Frankfurt City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Hotel Kaiserhof Frankfurt City Center?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Mercure Hotel Kaiserhof Frankfurt City Center on 26 February 2023 start from ₹7,381, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Kaiserhof Frankfurt City Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hotel Kaiserhof Frankfurt City Center?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Hotel Kaiserhof Frankfurt City Center?
Yes. Self parking costs EUR 22 per day. Parking spots may be limited.
What are the check-in and check-out times at Mercure Hotel Kaiserhof Frankfurt City Center?
You can check in from 3:00 PM - 3:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Mercure Hotel Kaiserhof Frankfurt City Center?
No, this hotel doesn't have a casino, but Casino Bad Homburg (17-min drive) is nearby.
What is there to do at Mercure Hotel Kaiserhof Frankfurt City Center and nearby?
Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Mercure Hotel Kaiserhof Frankfurt City Center also has a fitness center.
What's the area around Mercure Hotel Kaiserhof Frankfurt City Center like?
Mercure Hotel Kaiserhof Frankfurt City Center is in Bahnhofsviertel, a short 3-minute walk from Central Station Tram Stop and 9 minutes' walk from Maintower. Travelers say the local area is good for shopping and very central.

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

7.6/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

8/10 Very good

Karen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dinesh, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Its well located!!! 150 meters away from the main train station, also to the subway, if you stay for business this is the hotel
Irving, 4-night business trip
Verified Expedia guest review

8/10 Very good

All was good. Until Monday 5-Sep-22 morning, when that lady who works at the front desk came. She was a little rude
5-night family trip
Verified Hotels.com guest review

4/10 Fair

Very disappointing
My room was on the ‘executive’ floor, yet it was dirty and run down. Very disappointing for the premium price they charge.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

maricar, 1-night trip
Verified Expedia guest review

8/10 Very good

Extremely convenient, but a bit dirty and noisy outside. Hotel itself was lovely, and great breakfast!
Renato, 2-night trip
Verified Expedia guest review

8/10 Very good

It's a pretty decent business-y hotel on a block that is otherwise a little downscale, but we really liked the area for its vibrance, transit access, and food options. Our first room had a cleanliness issue and they were a touch sour with us when we asked to change rooms, but complied and actually gave us a much nicer room. Overall, a positive experience and I would stay there again if I was in the area.
Sandra, 2-night family trip
Verified Expedia guest review

4/10 Fair

Nothing was unique. It was overpriced. The shower and the television didn't work.
Jason, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Right next to main train station. Lot's of options to eat and drink. The area is filled with homeless people and it seems the seedy part of the city, but it did feel very safe.
Hicham, 2-night trip
Verified Expedia guest review