Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Photo gallery for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

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Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5 star property
3.5-star hotel in Mayaguez with casino and outdoor pool

9.0/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
2701 Highway #2 Hostos Avenue, Mayaguez, 00680
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Room service
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Front desk safe
For families
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Mayaguez (MAZ-Eugenio Maria de Hostos) - 5 min drive
  • Rafael Hernandez Airport (BQN) - 44 min drive

About this property

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5-star hotel in a shopping district
You can look forward to a casino, dry cleaning/laundry services, and a bar at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel. Hit the jackpot at this hotel with amenities such as 8 casino gaming tables, bingo, and 343 slot machines. The onsite restaurant, West Coast Bistro, features local and international cuisine. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an elevator, and ATM/banking services
  • Smoke-free premises, meeting rooms, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and location
Room features
All 141 rooms feature comforts such as pillow menus and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 141 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children's pool

What to do

  • Bingo
  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (3747 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Casino
  • 8 casino gaming tables
  • 343 casino slot machines

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

West Coast Bistro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Bar - This bar specializes in local cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 17 and USD 19 per person (approximately)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Individually-wrapped food options are available for breakfast.

At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Frequently asked questions

Does Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel on 21 August 2022 start from ₹149, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
You can check in from 3:00 PM - 6:00 AM. Check-out time is noon.
Is there an onsite casino at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
Yes, the 8000 square-foot casino features 343 slot machines and 8 gaming tables. Bingo is offered.
What is there to do at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel and nearby?
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel has a casino and an outdoor pool, as well as a fitness center.
Are there restaurants at or near Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?
Yes, West Coast Bistro offers local and international cuisine. Nearby restaurants include Casiano's Chicken & Ribs (4-min walk), Ponderosa Steakhouse (10-min walk), and Applebee's (13-min walk).

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Alfredo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A must return
The whole staff were very friendly and helpful the hotel is in a great area they have a lot of different activities in the area I will definitely will stay there again
JANET, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Arlene, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Family Vacations
The staff was very friendly. The facilities were in good condition. The parking area was accessible.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente
Muy buen lugar. Desayuno riquísimo, amabilidad de los empleados y cuartos limpios. La piscina es pequeña pero como sea, limpia y lo suficientemente grande como para disfrutarla.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect place to stay and experience west PR.
We had an amazing time. Loved it. The staff was super friendly and helpful. The room was very clean and comfortable. I highly recommend it and plan to go back. It's centrally located near all the beautiful beaches and sites in west Puerto Rico! Restaurants and shopping malls are close by.
Mary Ann, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

bja-mayaguez
Hotel is clean, bed is comfy. Just service at the bar/restaurant could improve a lot, that is. 45 minutes wait for a cheese platter is a bit long.
bastiaan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

We only stayed one night but we felt very confortable.
Sandra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

todo estuvo bien, la cama comoda, limpio, el desayuno muy rico
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Rene, 1-night family trip
Verified Hotels.com guest review