DoubleTree by Hilton San Juan

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Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of DoubleTree by Hilton San Juan

DoubleTree by Hilton San Juan

4.0 star property
4-star hotel with full-service spa, connected to a shopping center, near Casino del Mar at La Concha Resort

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
The price is ₹13,180
Price available on 16/10/2022
Map
105 Avenida de Diego, San Juan, 00914
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • 24-hour health club
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Microwave
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Santurce
  • Casino del Mar at La Concha Resort - 18 min walk
  • Condado Beach - 29 min walk
  • Puerto Rico Convention Center - 44 min walk
  • Carolina Beach - 6 min drive
  • Pan American Pier - 5 min drive
  • Jose Miguel Agrelot Coliseum - 8 min drive
  • Port of San Juan - 9 min drive
  • Fort Buchanan - 9 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 12 min drive
  • Sacred Heart Station - 27 min walk
  • Free beach shuttle

About this property

DoubleTree by Hilton San Juan

4-star family-friendly hotel in the heart of Santurce
Consider a stay at DoubleTree by Hilton San Juan and take advantage of a free grocery shopping service, a terrace, and designer stores on site. Active travelers can enjoy ecotours at this hotel. Treat yourself to thalassotherapy, a manicure/pedicure, or a facial at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 coffee shops/cafes and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Full breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • Multilingual staff, massage treatment rooms, and coffee/tea in the lobby
  • A gift shop, a front desk safe, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 184 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and daily housekeeping

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 184 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 25 per day; includes in/out privileges)
  • Onsite valet parking (USD 30 per day)
  • Wheelchair-accessible parking and van parking on site

Offsite

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–11 AM
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Coffee/tea in a common area
  • Free reception (select days)
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu
  • Children's games
  • Toys

What to do

  • Free beach shuttle
  • Ecotours
  • Table tennis
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Spa tub
  • 24-hour pool access
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Starbucks Coffee - Overlooking the garden, this coffee shop specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 49.09 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Beach loungers
    • Beach towels
    • Business center/computer access
    • Internet access (may be limited)
    • In-room bottled water
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 3.00 and USD 22.00 per person (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self parking costs USD 25 per day with in/out privileges
  • Valet parking costs USD 30 per day

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Hotel
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Hotel San Juan

Frequently asked questions

Does DoubleTree by Hilton San Juan offer free cancellation for a full refund?
Yes, DoubleTree by Hilton San Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at DoubleTree by Hilton San Juan?
As of 30 September 2022, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton San Juan on 16 October 2022 start from ₹13,180, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at DoubleTree by Hilton San Juan?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at DoubleTree by Hilton San Juan?
Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at DoubleTree by Hilton San Juan?
Sorry, pets aren't allowed.
Is parking offered on site at DoubleTree by Hilton San Juan?
Yes. Self parking costs USD 25 per day. Valet parking costs USD 30 per day.
What are the check-in and check-out times at DoubleTree by Hilton San Juan?
You can check in from 4 PM - midnight. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at DoubleTree by Hilton San Juan?
No, this hotel doesn't have a casino, but Casino del Mar at La Concha Resort (18-min walk) and Sheraton Casino (8-min drive) are both nearby.
What is there to do at DoubleTree by Hilton San Juan and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. DoubleTree by Hilton San Juan also has 2 bars, an outdoor pool, and a 24-hour health club, as well as a picnic area and a garden.
Are there restaurants at or near DoubleTree by Hilton San Juan?
Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Cafe Marquesa (3-min walk), Blonda Condado (4-min walk), and Kamoli Kafe Butik (4-min walk).
What's the area around DoubleTree by Hilton San Juan like?
DoubleTree by Hilton San Juan is located near Playa Ocean Park in Santurce, a short 18-minute walk from Casino del Mar at La Concha Resort and 5 minutes' walk from Museo de Arte de Puerto Rico.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

Octavia, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Everyone was so professional. Jermarie at the front desk, the best, Gabriel at cafe pierre, the best.
Dakesha, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Will go there again.
KAVEH, 6-night family trip
Verified Expedia guest review

8/10 Very good

One night stay at the end on 10 trip.
Hotel was nice and clean. Check in was a breeze with friendly staff. Room was very clean. I had a room with a Murphy bed, that type of room really isn't big enough to share with other people the beds are too close, we ended up separating rooms. The second room is even smaller. But i guess it isn't expected for guest to remain in the rooms very long. Also there was a hum that came from the refrigerator. It was a little frustrating hearing it all night. Otherwise it was a good stay. Bed was comfortable. Only a few dollars difference between valet or self park, but have in and out privileges. The only thing that would prevent me from staying there again is the price
Alishia, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

I liked it was close to all the tourists attractions. What I disliked the room showers were see through not good for a family stay and the pull down bed the mattress was awful half the mattress was broken. The springs were gone. It was like sleeping on the floor. I had back issues the whole time I stood there.
Anthony, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

I liked the area around it and proximity
Shin, 2-night trip
Verified Expedia guest review

8/10 Very good

Rooms are small as mentioned. The shower stall leaks a major puddle when showering. But overall enjoyed my stay. A very quiet neighborhood so if you’re looking for a crowd of fun without needing a Uber I’d go elsewhere. Also liked the shuttle to the beach with towels& beach chair part of the deal . The beach is like a NYC block away.
Ariel, 3-night romance trip
Verified Expedia guest review

6/10 Good

We had a mostly wonderful time here at the resort. The staff was overwhelmingly friendly and the grounds were clean and inviting. There were however some major frustrations and concerns along the way. The hot tub was barely warm and uninviting. The resort fee was expensive (45 per day). And we had a few negative experiences -- a VERY loud guest screaming at his wife in a nearby room that kept us awake most of one night, and an employee who gave us a shuttle ride to the beach and texted on his phone while driving with my children in the back. When I complained about these things, there was no offer of compensation or accommodation for the bad experiences. The breakfast buffet was also supposed to be open at 6 each morning, but would generally not be ready until closer to 7, making us alter our plans more than once.
Chad, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Sakon, 3-night trip
Verified Expedia guest review

8/10 Very good

Sandy, 3-night trip
Verified Expedia guest review