Mercure Nelspruit Hotel

Photo gallery for Mercure Nelspruit Hotel

Primary image
Outdoor pool, pool umbrellas, sun loungers
In-room safe, blackout drapes, iron/ironing board
In-room safe, blackout drapes, iron/ironing board
In-room safe, blackout drapes, iron/ironing board

Overview of Mercure Nelspruit Hotel

UNESCO Sustainable Travel Pledge

Mercure Nelspruit Hotel

3.0 star property
Eco-friendly Mbombela hotel with 1 outdoor pools, connected to a shopping center

7.6/10 Good

286 verified Hotels.com guest reviews

Guests rated location

  • Shopping19 positive mentions
  • Convenient12 positive mentions
  • Easy Parking11 positive mentions
  • Safe10 positive mentions
  • Walkable10 positive mentions

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Kitchen
  • Non-smoking
Map
Coner Of N4 and Graniet Street, Mbombela, Mpumalanga, 1200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Conference center
  • Business center
  • Airport shuttle
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Garden
  • Computer station
For families
  • Free cribs/infant beds
  • Kitchen
  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Mbombela

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 36 min drive
  • Airport shuttle (surcharge)

About this property

Mercure Nelspruit Hotel

Mercure Nelspruit Hotel offers an airport shuttle (available 24 hours) for ZAR 400 per person one-way. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. The central location and nearby shopping get good marks from fellow travelers.

Languages

English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 104 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • German

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of ZAR 165.00 for adults and ZAR 85 for children (approximately)
  • Airport shuttle service is offered for an extra charge of ZAR 400 per person (one-way)

Children & extra beds

  • Rollaway beds are available for ZAR 200.0 per night
  • Airport shuttle service for children up to age 11 costs ZAR 350 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Mercure Nelspruit
Mercure Hotel Nelspruit
Mercure Nelspruit
Mercure Nelspruit Hotel
Nelspruit Mercure
Nelspruit Mercure Hotel
Mercure Nelspruit Hotel Nelspruit
Mercure Nelspruit Hotel Hotel
Mercure Nelspruit Hotel Mbombela
Mercure Nelspruit Hotel Hotel Mbombela

Frequently asked questions

Overall score and ratings

7.6

Good

7.8/10

Cleanliness

7.7/10

Staff & service

6.6/10

Amenities

7.3/10

Property conditions & facilities

7.5/10

Eco-friendliness

10/10 Exceptional

Sergio, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location
My stay was average. The place itself was outdated as such i was not able to discern whether the it was the decor that outdated or whether the place was dirty especially the swimming pool . But the place is near the city, opposite a mall so those are huge pluses if you are new to the place. Based on location i gice it a thumbs up.
Lana, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Canvas missing from frame for covered parking; oilet leaks water continuously; website says laundry service but they don't provide - which is a requisite for all of my accommodations when I travel.
Sheri, 3-night trip
Verified Expedia guest review

2/10 Poor

This hotel should be shut down. The rooms could be converted into kennels and let out to the SPCA
AK, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good
Mara Alexandra Rego, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Xolile, 1-night trip
Verified Expedia guest review

6/10 Good

Tania, 1-night trip
Verified Expedia guest review

8/10 Very good

Perfect location!
Scott DeWaelsche, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nels stay
It was ok.close to shopping mall
Rui, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Good value for money and proximity to all facilities. However, the place needs an update. remove the carpet and replace sofas. The cleaners need more supervision.
2-night trip
Verified Hotels.com guest review