Charlottetown Inn & Conference Centre

Photo gallery for Charlottetown Inn & Conference Centre

Primary image
Indoor pool
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of Charlottetown Inn & Conference Centre

Charlottetown Inn & Conference Centre

3.5 star property
Eco-friendly Charlottetown hotel with 1 indoor pools, connected to the convention center

6.4/10 Good

1,013 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
238 Grafton St, Charlottetown, PE, C1A1L5
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Conference space
For families
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Queens Square

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

About this property

Charlottetown Inn & Conference Centre

Charlottetown Inn & Conference Centre is a great choice for a stay in Charlottetown. You can get a workout in at the fitness center or take a dip in the indoor pool. Fellow travelers like the helpful staff and central location.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

At a glance

Hotel size

  • 143 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 17 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM

Traveling with children

  • Children stay free

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (6000 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Eco-friendly toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: CAD 200.00 per accommodation, per stay

Optional extras

  • Refrigerators are available for CAD 10.00 per night

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 10 per accommodation, per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and lunch.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Frequently asked questions

Overall score and ratings

6.4

Good

6.7/10

Cleanliness

7.1/10

Staff & service

6.1/10

Amenities

6.2/10

Property conditions & facilities

5.7/10

Eco-friendliness

2/10 Poor

Don’t stay here!
I don’t have anything nice to say about this place. It was probably nice at one time but is severely outdated, peeling wallpaper, loud AC, stained carpets. We were here for 3 nights, never saw any maid service. Had to beg for fresh towels. Ran out of TP and Kleenex. Our room was ready when we arrived but we saw many people waiting in the lobby for a room to be cleaned. Felt sorry for the couple with kids that still couldn’t get into their room at 9 pm and no one could tell them when, even though they had a confirmed reservation.
Leann, 3-night trip
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

2/10 Poor

A warning to others
This was the worst hotel I have ever stayed at in my life. I am a very seasoned traveller and not one to ever leave a review but feel the need to warn others before they experience the disgust I've seen here. The check in staff was unfriendly, unhelpful, and unwelcoming, and although surprising for this area, this is something I could look past. But what I can't look past is the unsanitary state this hotel is in to even allow guests into the premises. Especially during covid times, I would expect a much higher level of cleanliness but instead experienced Never in my life would I recommend this hotel even to my worst enemy. It should be removed from every travel website until major upgrades and changes to management are done.
2-night family trip
Verified Hotels.com guest review

4/10 Fair

Outdated and smelly.
Outdated and smelly.
2-night family trip
Verified Hotels.com guest review

2/10 Poor

Dwane, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Look Elsewhere, Avoid
We only stayed here as there was no other availability in the area. The first red flag was while checking in they have printed signs all over lobby titled “Polite Notice” telling guest that negative behaviour towards staff will not be tolerated. I also did not appreciate being charged a $200 damage deposit for our room that came with a disclaimer sheet that I had to sign. One of the conditions was “quiet time” starting at 10pm and you will not get your deposit back if this is violated. I refused to sign this portion. We also noticed that homeless people were possibly being housed in this hotel, we saw them smoking drugs in the parking lot and going through the garbage, I was worried about my cars security overnight. There are also security guards on floors in the hotel, which is good but a bad look. The room itself was filthy. It was damp and not cleaned properly. We found hair in our bed! The bathroom was disgusting, once again human hair (pubic) all over the floor and tub, stinky shower curtain and the tile grout was dirty. The bed was old. You can smell cigarette and marijuana smoke while walking through the hallways. In the age of covid, I can’t believe hotels like this are still not properly cleaning their rooms. They are more concerned about quiet time and dictating all these conditions to their guest while not holding up their end with providing a clean and welcoming stay. This is one of the worst hotels I have ever stayed in. Stay elsewhere. Terrible property.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Dorothy, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel in Charlottetown?
We were rather shocked at the state of repair at this hotel. It may once have been a nice place, judging by the (very outdated) pictures they used, but the place is a mess. For instance, the hallway outside our room reeked of stale tobacco (despite a no smoking policy) garbage bags were left outside rooms for hours and hours, there was an active leak from the ceiling just beyond our room that they had "addressed" by cutting a hole in the ceiling so that water could fall directly into a large recycle bin - and it clearly had been that way for some time - no one was repairing it - they simply swapped out the buckets when full. Our room, especially the bathroom, was filthy. Toilet had black mold growing inside the bowl and there was hair all over the floor. The comforter on one of the beds had a large blood stain that we had to call the front desk to have it changed. The breakfast doesn't even deserve to be called such - they offered bread for toast, some horrible cheap yogurt, and coffee. That was it. On top of all this, upon check-in they require a $200 damage deposit, to be refunded after check-out. I've never had a hotel request such a thing. The only good thing is its location downtown, close to restaurants and shopping. The facility itself however is a mess and should be avoided.
Glen, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

👎
A/C did not work. Dirty sheets.
KEVIN, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Brian, 2-night trip
Verified Hotels.com guest review