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All properties in Gatlinburg, Tennessee, United States of America

Crossroads Inn & Suites

Walking distance from Ripley's Aquarium of the Smokies

  • Free on-the-go breakfast, free WiFi, and free parking
From
Rs4,631

Image gallery

  • Lobby
  • Lobby
  • Outdoor Pool
  • Outdoor Pool
  • Lobby
Lobby. Image 1 of 28.
1 / 28Lobby
8.4.Very good.
  • Stay was nice on a Sunday evening hotel was quiet, busy and very convenient to everything.

    Apr 18, 2021

  • My stay was mediocre. Not great, yet not terrible. We did have an issue in the beginning.…

    Apr 14, 2021

See all 636 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 78 guestrooms
  • Daily housekeeping
  • Seasonal outdoor pool
  • Fitness center
  • 24-hour business center
  • 24-hour front desk

For families

  • Children's pool
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg SkyLift Park - 13 min walk
  • Gatlinburg Convention Center - 21 min walk
  • Great Smoky Mountains National Park - 25 min walk
  • Ripley's Believe It Or Not Museum - 15 min walk
  • Ole Smoky Moonshine Distillery - 16 min walk
The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Queen Beds
  • Suite, 1 King Bed (Seasonal Fireplace)
  • Room, 1 King Bed, Jetted Tub

Location

  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg SkyLift Park - 13 min walk
  • Gatlinburg Convention Center - 21 min walk

What’s around

Landmarks

  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg SkyLift Park - 13 min walk
  • Gatlinburg Convention Center - 21 min walk
  • Great Smoky Mountains National Park - 25 min walk
  • Ripley's Believe It Or Not Museum - 15 min walk
  • Ole Smoky Moonshine Distillery - 16 min walk
  • Gatlinburg Space Needle - 16 min walk
  • Cooter's Place - 3 min walk
  • Anakeesta - 5 min walk
  • Mountain Mall - 7 min walk
  • Ripley's Marvelous Mirror Maze - 0.4 mi / 0.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 67 min drive

At a glance

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-7:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free on-the-go breakfast daily
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
  • Snowboarding nearby

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Small print

Also known as

  • Best Western Crossroads
  • Crossroads Inn & Suites Hotel Gatlinburg
  • Best Western Crossroads Gatlinburg
  • Best Western Crossroads Inn
  • Best Western Crossroads Inn Gatlinburg
  • Crossroads Inn Gatlinburg
  • Crossroads Inn & Suites Hotel
  • Crossroads Gatlinburg
  • Best Western Crossroads Hotel Gatlinburg
  • Crossroads Inn & Suites Gatlinburg

Optional extras

Cribs/Infant beds are available for USD 10.0 per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The seasonal pool is open from April to September.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Crossroads Inn & Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's a seasonal outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 7:00 AM. Check-out time is 11 AM.
  • Yes. Nearby restaurants include Parton's Deli (4-min walk), Pancake Pantry (8-min walk), and New Orleans Sandwich Company (8-min walk).
  • Have fun with nearby winter activities like snowboarding and skiing. Enjoy amenities like a seasonal outdoor pool and a fitness center.
8.4.Very good.
  • 8.0.Very good

    Nice motel, friendly staff

    More noisy than we preferred. Convenient location, around a 15 minute walk to the Sky Bridge. Walking distance to all shopping area,

    James, 2 night trip, Apr 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location.

    Was a nice hotel, staff was helpful, kids loved the pool. You are walking distance to most of Gatlinburg attractions of downtown which was great since it was spring break and packed with people and traffic was crazy we didn't have to move the car unless we wanted to.

    Natalie, 2 night family trip, Apr 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice Night

    We had a good experience. There was a cigarettte butt in our floor by the adjoining room door (we were not adjoined). My husband is a through hiker on the AT and I was happy to be able to use the laundry facility!!

    1 night family trip, Apr 7, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall it was good

    Overall, the stay was wonderful. The hotel itself could use some updates especially for the price. The room was clean and no issues there. The service was wonderful!

    Heather, 1 night trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Bad experience

    We arrived late (7pm), got checked in quickly enough. Got to our room and it had not been clraned. Bed was messy and unmade, dirty linens in the bath tub and on the vanity, furniture out of place, dirt on the floor, etc. We called the front desk to be told they didnt have any other rooms available and that they would send someone to clean our room. We then went to the front office where we were told they had one king room left that was "blocked" for one of the owners. They put us in that room and all that was offered was a $20 discount that we would have to get straight through hotels.com. Will not stay here again!

    Judy, 1 night trip, Apr 1, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Do not recommend

    Our stay was not very pleasant there is no noise reduction in the walls, we had to listen to the people in room 107 vomit and release bodily fluids all night and had to listen to the people in 109 urinate while laying in the beds, and being 6’3” the toilet in the bathroom didn’t even come up to my knees which made me feel like I was sitting on the ground to use the toilet,I would not recommend this place for anyone based on room is overpriced for what we dealt with

    Michael, 2 night trip, Mar 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Parking during the weekend was a joke. No free breakfast as advertised and front counter staff was not very friendly

    crystal, 3 night family trip, Mar 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Had an amazing stay

    Paul, 5 night trip, Mar 8, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    It was horrible. It smelled bad. The room was not clean. I appeared that someone had been laying in the bed. There were not any towels

    Abby, 1 night trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome stay.

    Overall everything was superb, nice comfortable bed and suite! Awesome fireplace.. wifi was terrible but that’s it.

    Kayla, 2 night trip, Feb 13, 2021

    Verified Hotels.com guest review

See all 636 reviews