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InterContinental Almaty, an IHG Hotel

Photo gallery for InterContinental Almaty, an IHG Hotel

Front of property
Indoor pool, sun loungers
Indoor pool, sun loungers
Indoor pool, sun loungers
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Overview of InterContinental Almaty, an IHG Hotel

InterContinental Almaty, an IHG Hotel

5.0 star property
5-star ski hotel with spa, near Kazakhstan Independence Monument

8.8/10 Fabulous

78 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
181 Zheltoksan Street, Almaty, 50013

Room options

About this area

What's nearby

  • In Bostandyk District

Getting around

  • Almaty (ALA-Almaty Intl.) - 36 min drive
  • Almaty Station - 18 min drive
  • Almaly - 26 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • Ziyafet Steak House - 5 min walk
  • Dublin - 10 min walk
  • Coffeeroom - 11 min walk
  • Leo's Cafe & Terrace - 11 min walk
  • Investor - 11 min walk

About this property

InterContinental Almaty, an IHG Hotel

InterContinental Almaty, an IHG Hotel features a ski shuttle and puts you near winter activities like downhill skiing and snowboarding. You can visit the spa to indulge in massages, body wraps, or aromatherapy, and Asian Cafe serves breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a health club. Ski passes and rentals are also available. Fellow travelers like the helpful staff and overall property condition.

Languages

Chinese (Mandarin), English, French, German, Korean, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 277 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up

Offsite

  • Ski shuttle*
  • Shopping center shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11 AM
  • 2 bars/lounges
  • Restaurant
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Basketball
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (10840 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Ski equipment rentals

Facilities

  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • Health club
  • An indoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Korean
  • Russian
  • Turkish

Ski

  • Ski passes
  • Ski shuttle (surcharge)
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • 26-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.

Dining

Asian Cafe - This buffet restaurant serves breakfast, brunch, and dinner. A children's menu is available.
Sunset Efes Beer Garden - Overlooking the garden, this sports bar serves lunch and dinner. A children's menu is available. Open select days.
Atrium Lounge & Bar - This lobby lounge serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.
Tennis Bar / Restaurant - Onsite restaurant. Reservations are required. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 13440 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 9000 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge
  • Casino shuttle, shopping center shuttle, ski shuttle, and theme park shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from January 16 2023 to February 28 2023 (dates subject to change):
  • Recreation facilities
  • Sauna
  • Spa
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for KZT 14560.0 per night

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

ALMATY InterContinental
InterContinental ALMATY
InterContinental Hotel ALMATY
InterContinental Almaty Hotel

Frequently asked questions

Does InterContinental Almaty, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Almaty, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at InterContinental Almaty, an IHG Hotel?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at InterContinental Almaty, an IHG Hotel on 10 February 2023 start from ₹15,583, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at InterContinental Almaty, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at InterContinental Almaty, an IHG Hotel?
Yes, there's an indoor pool and a children's pool. The pool will be unavailable from January 16 2023 to February 28 2023 (dates subject to change).
Are pets allowed at InterContinental Almaty, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at InterContinental Almaty, an IHG Hotel?
Yes, there's free self parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by InterContinental Almaty, an IHG Hotel?
Yes, an airport shuttle is available. The charge is KZT 9000 per vehicle one-way.
What are the check-in and check-out times at InterContinental Almaty, an IHG Hotel?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at InterContinental Almaty, an IHG Hotel?
No, this hotel doesn't have a casino, but Casino Zodiak (16-min drive) is nearby.
What is there to do at InterContinental Almaty, an IHG Hotel and nearby?
Have fun with winter activities like skiing and in warmer months, improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and basketball. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. InterContinental Almaty, an IHG Hotel also has 2 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near InterContinental Almaty, an IHG Hotel?
Yes, Asian Cafe offers garden views. Nearby restaurants include Ziyafet Steak House (5-min walk), Dublin (10-min walk), and Coffeeroom (11-min walk).
Does InterContinental Almaty, an IHG Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around InterContinental Almaty, an IHG Hotel like?
InterContinental Almaty, an IHG Hotel is in Bostandyk District, a short 8-minute walk from National Museum of Kazakhstan and 17 minutes' walk from Dostyk Plaza.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Very friendly staff and excellent breakfast service
Roy, 7-night business trip
Verified Hotels.com guest review

6/10 Good

Cleanliness of the room very approximate. the room hasn't been vacuumed in 15 days... I was not identified as an ambassador. I had to claim my benefits as a Diamond Elite Ambassador.
GUILLAUME, 14-night romance trip
Verified Expedia guest review

6/10 Good

Front desk was not helpful at all
Roy, 22-night business trip
Verified Hotels.com guest review

6/10 Good

太陈旧了
Simon, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Overall the stay was very good. The receptionists and concierge were very helpful, and the gym was very clean and with new machines and a nice pool. My only criticism is that the bar in the lobby is understaffed and service could be slow, and if one wasn’t sitting near the bar, very slow. It needs more than one person working there all the time. Otherwise, the hotel overall provides a great service and the staff are all very helpful and kind.
Adam, 5-night trip
Verified Expedia guest review

8/10 Very good

Very good service
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mint quality -amazing after so many years . Turkish care.
Sergy, 2-night business trip
Verified Expedia guest review

6/10 Good

Not 5 stars.
The hotel definitely needs to be renovated. Teams have to be retrained. This is definitely not a 5-star hotel and it is sad to see it being a part of the Intercontinental?Perfect family.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

It was very clean and welcoming. I had a nice stay.
1-night business trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay. Nice property, superb food and service!
5-night trip
Verified Expedia guest review