Krystal Grand Cancún

Photo gallery for Krystal Grand Cancún

Primary image
On the beach, white sand, beach cabanas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Krystal Grand Cancún

Krystal Grand Cancún

4.0 star property
Beachfront hotel in Zona Hotelera with spa and restaurant

7.4/10 Good

951 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Connecting rooms available
  • 24/7 front desk
Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Sauna
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
For families
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Tortuga Beach - 39 min walk
  • La Isla Shopping Mall - 44 min walk
  • Forum Beach - 1 min drive
  • Cancun Convention Center - 7 min drive
  • Langosta Beach - 8 min drive
  • Playa Tortugas - 11 min drive
  • Aquaworld - 12 min drive
  • Puerto Cancun Marina Town Center - 14 min drive
  • El Rey Ruins - 15 min drive
  • Plaza Las Americas - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

About this property

Krystal Grand Cancún

4-star family-friendly hotel in the heart of Zona Hotelera
Consider a stay at Krystal Grand Cancún and take advantage of a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Treat yourself to a hot stone massage, a manicure/pedicure, or a body treatment at Krystal Spa, the onsite spa. Be sure to enjoy a meal at Restaurante Ayami, the onsite restaurant. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Luggage storage, 6 meeting rooms, and an elevator
  • Tour/ticket assistance, ATM/banking services, and a front desk safe
Room features
All 398 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free extra futons
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/closets, balconies, and free extra beds

All-inclusive

All-inclusive room rates at Krystal Grand Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 398 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach volleyball

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 4 outdoor pools
  • Full-service spa
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free extra futon
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

All-inclusive

All-inclusive room rates at Krystal Grand Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Dining

Restaurante Ayami - Onsite restaurant. Reservations are required.
Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.
The Grill - Onsite family restaurant. Reservations are required. Open daily.
Risotto - Onsite restaurant. Reservations are required. Open daily.
Red Fish - This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Krystal Grand Cancún Hotel
Krystal Grand Cancún Cancun
Krystal Grand Cancún Hotel Cancun

Frequently asked questions

Does Krystal Grand Cancún offer free cancellation for a full refund?
Yes, Krystal Grand Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Krystal Grand Cancún?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Krystal Grand Cancún?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Krystal Grand Cancún?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Krystal Grand Cancún?
Yes, there's free self parking.
What are the check-in and check-out times at Krystal Grand Cancún?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an onsite casino at Krystal Grand Cancún?
No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Krystal Grand Cancún and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Cancún also has a sauna and beach cabanas, as well as a picnic area and a garden.
Are there restaurants at or near Krystal Grand Cancún?
Yes, there's an onsite restaurant, Restaurante Ayami. Nearby restaurants include Ty-coz Express (7-min walk), Marinero's (9-min walk), and The Surfin Burrito (11-min walk).
Does Krystal Grand Cancún have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Krystal Grand Cancún like?
Krystal Grand Cancún is a short 3-minute walk from Forum Beach and 6 minutes' walk from Cancun Convention Center.

Overall score and ratings

7.4

Good

8.3/10

Cleanliness

7.6/10

Staff & service

7.5/10

Amenities

7.6/10

Property conditions & facilities

7.7/10

Eco-friendliness

6/10 Good

Very nice location. Nice stay. Nice staff. Just
Elvia, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Beautiful View!
I am sorry to say that this hotel disappointed, because the view is fantastic from any ocean view window of this hotel, however the rooms are old and the beds hard and low almost to the floor. I hope they redo the rooms with new beds and comfy mattress to go back because now I have to take a vacation to rest from my vacation.
Maria, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great service
Great place and service. Genlin at the beach bar was on point and provided great service. We also attended a wedding and that was great as well. Sara provided us great service also
Edelmira, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Never staying here
Horrible experience. Dirty not friendly. Apparently follows COVID rules however everything is dirty. Was not allowed to eat breakfast because no mask yet they don’t provide for guests
sonia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible
The stay was terrible the room we had water was yellow, the staff didn’t clean the room throughly the toilet at the bottom was dirty. The bathroom shower walls had stringy hair in it. They make you pay a delivery fee for room service. CC only. The waiters are not all that pleasent until they see you paying them tips then they start coming more often
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 1-night trip
Verified Hotels.com guest review

2/10 Poor

keyvon, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hermosa experiencia y excelente servicio!!!
BARBARA CECILIA, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Cynthia, 4-night trip
Verified Expedia guest review