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Naala Tulum

3.5 star property
3.5-star hotel with outdoor pool, near Playa Paraiso
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Naala Tulum

Photo gallery for Naala Tulum

Sun deck
Front of property
Down duvets, minibar, in-room safe, desk
Bicycling
Shower, free toiletries, hair dryer, dressing gowns

Overview of Naala Tulum

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Self parking
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Concierge services
  • Luggage storage
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

View all photos for Family Apartment, 2 Bedrooms

Down duvets, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, desk

Deluxe Room

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Smart)

Down duvets, minibar, in-room safe, desk

Superior Room (Smart)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room (Smart)

Down duvets, minibar, in-room safe, desk

Superior Quadruple Room (Smart)

  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Down duvets, minibar, in-room safe, desk

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down duvets, minibar, in-room safe, desk

Deluxe Quadruple Room

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

About this area

What's nearby

  • Tulum Mayan Ruins - 38 min walk
  • Tulum National Park - 1 min drive
  • Las Palmas Public Beach - 5 min drive
  • Tulum Beach - 9 min drive
  • Playa Paraiso - 10 min drive
  • Gran Cenote - 5 min drive
  • Sian Ka'an Biosphere Reserve - 11 min drive
  • Soliman Bay - 20 min drive
  • Xel-Há Park - 15 min drive
  • Dos Ojos Cenote - 22 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive
  • Cancun Intl. Airport (CUN) - 91 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Botánica Garden Café - 18 min walk
  • El Capitán - 9 min walk
  • Escama - 6 min walk
  • Carl's Jr. - 2 min walk
  • Rossina Cafe - 15 min walk
Map

About this property

Naala Tulum

Putting you within a 10-minute drive of Tulum Mayan Ruins and Tulum Beach, Naala Tulum offers an airport shuttle (available on request) for USD 120 per vehicle. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other features include a snack bar/deli, a terrace, and a garden.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 95 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 10 per day)

Transfers

  • Airport shuttle from 9:00 AM to 6:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals
  • Pool loungers

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Cleaning fee: USD 2.55 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (one-way, maximum occupancy 6)

Parking

  • Self parking costs USD 10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum offer free cancellation for a full refund?
Yes, Naala Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Naala Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Naala Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Naala Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Naala Tulum?
Yes. Self parking costs USD 10 per day.
Is airport shuttle service offered by Naala Tulum?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 120 per vehicle one-way.
What are the check-in and check-out times at Naala Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Naala Tulum and nearby?
Naala Tulum has an outdoor pool and a garden.
Are there restaurants at or near Naala Tulum?
Yes, there's an onsite restaurant.
What's the area around Naala Tulum like?
Naala Tulum is located a short 1-minute walk from Tulum National Park.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Great hotel. Bad service.
The hotel itself is excellent, front desk service outstanding however the rooftop pool and restaurant service is really bad. The servers take forever to bring your orders and on top of that inflate the price of food and drinks as they wish. We paid three different prices for the same drinks on each different day. The menu said $220, we were charged $250, $280. Additionally they add 15% tip without asking which in Mexico is illegal. They don't bring an itemized receipt when you ask for the check so they can charge you more. It is a shame as it seems this rooftop bar/restaurant is managed by a different company, but overall it ruins the experience in the hotel. The extra $20-30 pesos is not a big deal, but the sneakiness of the servers is.
3-night trip
Verified Hotels.com guest review

4/10 Fair

Rafael, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Super Cute - Great Stay
This hotel is absolutely adorable! I made reservations here since it was a reasonably priced place with parking and an elevator (I'm disabled) near restaurants in Tulum. When we arrive we were happily surprised by how cute the place was - the online pictures do not do it justice! The rooms are simple but very comfortable. The lobby/bar and garden area are very boho and lovely places to relax. And the rooftop pool was perfect for cooling off and relaxing (with attentive waiters and yummy drinks available). I highly recommend staying here when you visit Tulum.
JULIE, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

It was nice. We loved it
Sierra, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Laura, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a wonderful experience. Loved the quietness and tranquility at the facility. Would definitely recommend this to others.
Sofiya, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lucero, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

BEAUTIFUL HOTEL, very nice staff, everyone was nice. The rooftop is gorgeous. HIGHLY RECOMMENDED…
Brandy, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Miriam, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Serenity, 3-night trip
Verified Hotels.com guest review