8/10 Very good
18 September 2023
Great hotel. Bad service.
The hotel itself is excellent, front desk service outstanding however the rooftop pool and restaurant service is really bad. The servers take forever to bring your orders and on top of that inflate the price of food and drinks as they wish. We paid three different prices for the same drinks on each different day. The menu said $220, we were charged $250, $280. Additionally they add 15% tip without asking which in Mexico is illegal. They don't bring an itemized receipt when you ask for the check so they can charge you more. It is a shame as it seems this rooftop bar/restaurant is managed by a different company, but overall it ruins the experience in the hotel. The extra $20-30 pesos is not a big deal, but the sneakiness of the servers is.
Verified traveller
3-night trip
Verified Hotels.com guest review