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All properties in Niagara Falls (and vicinity), Canada, Ontario, Canada
1 room, 2 adults

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Theme park(s) nearby
  • Dry cleaning/laundry service
  • Elevator
5685 Falls Avenue, Niagara Falls (and vicinity), Canada, ON, L2E6W7, Canada

Family-friendly hotel with water park, near Oakes Garden Theatre
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Theme park(s) nearby
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from February 12 2021 to February 28 2021 (dates subject to change).
  • I was very upset to know that all multiple things within the hotel room were either worn…Dec 27, 2020
  • Great experience! Beautiful hotel. Celebrated our anniversary in the jacuzzi suite. Would…Dec 5, 2020

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

from Rs4,305
  • Room, 2 Queen Beds, Non Smoking, View (Upper Falls View)
  • Room, 2 Queen Beds, Non Smoking, View (Falls View)
  • Room, 2 Double Beds, Non Smoking, Bathtub
  • Standard Room, Non Smoking
  • Room, 1 King Bed, Non Smoking, View (Upper Falls View)
  • Room, 1 Queen Bed, Non Smoking
  • Traditional Room, 2 Double Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, View (Partial Falls View)
  • Room, 1 King Bed, Non Smoking, View (Whirlpool)
  • Balcony Room, 1 King Bed, Non Smoking (Falls View)
  • Superior Suite, 1 Queen Bed, Non Smoking, View
  • Suite, 2 Queen Beds, Non Smoking, View
  • Executive Fallsview Room, 1 King Bed
  • Executive Room, 2 Queen Beds, Non Smoking, View
  • Room, 2 Twin Beds, Non Smoking
  • Partial Fallsview Suite, 1 Queen Bed, Non Smoking
  • Traditional Suite, 2 Queen Beds, Non Smoking
  • Superior Room, 1 Queen Bed, Non Smoking, View
  • Traditional Room, 1 Queen Bed, Accessible, Non Smoking (Wheelchair)
  • Deluxe Room, Non Smoking

What’s around Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Landmarks

  • Casino Niagara - 3 min walk
  • Fallsview Indoor Waterpark - 6 min walk
  • Fallsview Casino - 19 min walk
  • Oakes Garden Theatre - 2 min walk
  • Queen Victoria Park - 11 min walk
  • White Water Walk - 33 min walk
  • Horseshoe Falls - 1.2 mi / 2 km
  • Floral Clock - 6.4 mi / 10.3 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 40 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 17 min drive
  • Niagara Falls Station - 27 min walk
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 28 min walk
  • Niagara Falls Station - 5 min drive
  • Free casino shuttle

At a glance

Key facts

Hotel size

  • This hotel has 234 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (CAD 35 per night; includes in/out privileges)

  • Wheelchair-accessible parking and van parking on site

Offsite

  • Free casino shuttle

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Casino
  • Water park access (surcharge)
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 7578
  • Conference space size (meters) - 704
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
Languages Spoken
  • Chinese
  • English
  • Hindi

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

The Rainbow Room - This restaurant serves breakfast and lunch.

Prime Steakhouse - This steakhouse serves dinner only. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel’s small print

Also known as

  • Crowne Plaza Hotel Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
  • Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls
  • Crowne Plaza Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
  • Niagara Falls Crowne Plaza
  • Crowne Plaza Niagara Falls Fallsview Hotel
  • Crowne Plaza Niagara Falls Fallsview

Policies

Pool access available from 9 AM to 9 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: CAD 150 per night

  • Resort fee: CAD 15.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • In-room coffee
  • Additional inclusions

Optional extras

Self parking costs CAD 35 per night with in/out privileges

Refrigerators are available for an additional charge

English breakfast is offered for an extra charge of CAD 24.95 for adults and CAD 12.50 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

  • Does Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offer free cancellation for a full refund?
    Yes, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Crowne Plaza Niagara Falls Fallsview, an IHG Hotel currently open?
    This property is closed from February 12 2021 to February 28 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?
    Yes. Self parking costs CAD 35 per night.
  • Is there a pool at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?
    Yes, there's a children's pool. Guests have pool access from 9 AM to 9 PM.
  • Are pets allowed at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?
    You can check in starting at 4 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Taki (6-min walk), Mama Mia's (6-min walk), and The WORKS Gourmet Burger Bistro (6-min walk).
  • Is there an onsite casino at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?
    Yes, the 95000 square-foot casino features 1700 slot machines and 40 gaming tables.
  • What is there to do at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel and nearby?
    Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and enjoy other amenities such as a casino and a water park. Crowne Plaza Niagara Falls Fallsview, an IHG Hotel also has a fitness center and spa services, as well as an arcade.

Recent reviews

Good 6.8 From 1,404 reviews

Poor 2.0
Rooms are run down Wallpaper falling off bathroom mould
Karen, ca2 night business trip
Exceptional 10.0
Staff we’re so nice, upgraded our basic queen room to a top floor king room over looking the Niagara Falls for no extra cost! Definitely will go back!
J, ca2 night romance trip
Very good 8.0
Comfort
The bed was incredibly comfortable.
Jessica, ca1 night trip with friends
Very good 8.0
Istoruc but pmeasant
We had great checkin service very friendly staff. Enjoyed our balcony room, great view of the falls. Beds were comfortable rooms are small and dated. Unfortunately with old hotels comes issues, our toilet and tub backed up so last day was unusable. They were kind to give us a discount. I would stay here again.
Kim, ca2 night trip
Good 6.0
The hotel itself has old vintage appeal, but the rooms need a little bit more updating. Didn't expect the rooms to look and smell “old”. The room we got was too small for two queen beds. It seems like its supposed to be a size for a one king-sized bedroom. And the A/C took so long to cool.
M, ca1 night family trip
Fair 4.0
The had little bugs in the room and their phone lines weren’t working
ca1 night family trip
Exceptional 10.0
It was good
Lisbet, ca2 night family trip
Exceptional 10.0
Great hotel to spend 4 days.
We had a great time, my wife and I. Very polite people work here, clean and comfortable hotel.
Joyce Tegha, ca5 night trip
Good 6.0
To pricey for mediocre issues.
Power went out when we tried to use our jacuzzi. Heating is central you cannot control it in your room, so the room was cold during october. We were provided a small portable heater which didn't work, so we were given a new one, it took a while to get the room to be considerably warm. The carpet smells old & dusty. Fridge is extremely mini can't fit medium sized food takeout container in it, just drinks. No microwave in room, there is a shared one near the ice machine not great for covid. There is a clean & sanitized card in the room, however i always bring my own lysol wipes and still found dirt on the tv dresser, 1 side table & headboard, some yellow food paritcle on 1 pillow. Parking was $42 which i recieved an email of the charge as i checked out was not told during check it. Overall room had a nice layout, had a nice view and they gave us a late check out. Crowne is to expensive to have these mediocre issues. I expected better.
ca1 night trip
Fair 4.0
Moldy smell .. carpet are old
ca2 night family trip

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel