Novotel Brussels City Centre

Photo gallery for Novotel Brussels City Centre

Primary image
Indoor pool
View from room
Free minibar items, in-room safe, desk, blackout drapes
Free minibar items, in-room safe, desk, blackout drapes

Overview of Novotel Brussels City Centre

UNESCO Sustainable Travel Pledge

Novotel Brussels City Centre

4.0 star property
4-star hotel with indoor pool, near St. Catherine's Square

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Rue De La Vierge Noire 32, Brussels, 1000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Steam room
  • 24-hour room service
  • 11 meeting rooms
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Lower Town
  • La Grand Place - 6 min walk
  • Manneken Pis Statue - 11 min drive
  • Tour & Taxis - 9 min drive
  • Royal Palace of Brussels - 9 min drive
  • Avenue Louise - 11 min drive
  • King Baudouin Stadium - 21 min drive
  • Atomium - 23 min drive
  • NATO Headquarters - 28 min drive

Getting around

  • Brussels Airport (BRU) - 30 min drive
  • Charleroi (CRL-Brussels South Charleroi) - 38 min drive
  • Antwerp (ANR-Antwerp Intl.) - 56 min drive
  • Central Station - 11 min walk
  • Brussels-Congress Station - 15 min walk
  • Brussels-Chapel Station - 15 min walk
  • Bourse-Beurs Station - 4 min walk
  • Sainte Catherine-Sint Katelijne Station - 4 min walk
  • De Brouckere Station - 4 min walk

About this property

Novotel Brussels City Centre

Novotel Brussels City Centre offers a great location, putting you within just a 10-minute walk of La Grand Place. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at GourmetBar, which serves Belgian cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a fitness center, and a steam room. Fellow travelers like the helpful staff and location. Public transportation is just a short walk: Bourse-Beurs Station is 4 minutes and Sainte Catherine-Sint Katelijne Station is 4 minutes.

Languages

Dutch, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available

Safety measures

Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 217 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 16
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (2 per room)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Offsite parking within 984 ft (EUR 25 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's menu

Working away

  • 11 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1999
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • 80-cm flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

GourmetBar - This brasserie specializes in Belgian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.24 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 23 per person (approximately)
  • Late check-out can be arranged for an extra charge of EUR 99 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Parking is available nearby and costs EUR 25 per day (984 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

A shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards and cash.

Also known as

Novotel Brussels Centre
Novotel Brussels Centre Tour Noire
Novotel Tour Noire
Novotel Tour Noire Hotel
Novotel Tour Noire Hotel Brussels Centre
Novotel Brussels Centre Tour Noire Hotel
Brussels Novotel
Novotel Brussels Centre Hotel Brussels
Novotel Brussels City Centre Hotel
Novotel Brussels City Brussels
Novotel Brussels City Centre Hotel
Novotel Brussels City Centre Brussels
Novotel Brussels City Centre Hotel Brussels

Frequently asked questions

Overall score and ratings

8.8

Fabulous

8.9/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Fair

No service or housekeeping
The location is great but the service and housekeeping very poor! 1.) to check in we have to wait 15mins while the staff shuffled around on the counter on and off and the line kept getting longer for check in. 2.) Even though we arrived after the check in time we were asked to wait for the room to be ready which again took a further 15 mins wait. 3.) Next day we left the room with stag on the door saying to service room and when we came back tag said ‘do not disturb’ and the room was left in touched and not cleaned or serviced at all. 4.) When the staff at reception were told it was like they knew and said what do you need now? And only option was clean towels! Would I stay here again MAYBE but only for the location - saying that there are a number of other hotels around!
Hiba, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Shai, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

No air conditioning. Broken for months.
does not have air conditioning, their system broken. In look at past comments the system has been broken for at lease the last 3 months. When we asked for a fan we were told they did not have any. I would think three months would be long enough to get some fans for guests. They also should advertising the fact that their system is broken which they are not doing, in fact they did not even inform us at checking. When we complained we were given a partial credit on our room. But that does not make up for the bad stay.
Dave, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Xavier-Carlos, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Nice hotel but poor service and facilities
Overall stay was good because room was cleaned everyday the location of the hotel was great and check in and out was simple. However I chose this hotel due to the pool and spa facilities which were either not working at all or not working properly. For example the jets in the pool did not work and the solar shower worked one day and then not the next day also the pool water was much lower than it should have been. I raised this with the receptionist and asked for them to call my room once they had spoken to facilities but nobody reached out. I mentioned it to another receptionist who just kept giving excuses that it’s a small pool the jets aren’t strong and I was like they’re not even coming on
3-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel for city centre acess
Good stay, great pool. Good location for city centre access. Room basic but functional and it was clean.
C, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

reasonable location, aminities-costly breakfast
Rooms was good sized, in room aminities were nice.. Kids enjoyed small swimming pool and play aminities in reception..location was very convinent for site seeing.. Breakfast was very costly with very less veg options
Virendra, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel in great location
1-night trip
Verified Hotels.com guest review

8/10 Very good

The property itself was amazing and the location was absolutely perfect! The staff were friendly and helpful, the room was clean and room service was fantastic. The only issue is parking was somewhat difficult but that is to be expected in a downtown location and the fact that there was incredibly loud construction right under our window beginning at 7AM. It looks like it is a long term project so I would recommend a room on the tower side.
Danielle, 1-night family trip
Verified Expedia guest review