Skip to main content.
All properties in Houston, Texas, United States of America
1 room, 2 adults

Staybridge Suites Houston NW - Willowbrook, an IHG Hotel

3-star3 stars
18828 State Highway 249, Houston, TX, 77070, United States of America

3-star hotel with outdoor pool, near Willowbrook Mall
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • My stay was good. The staff were very helpful and attentive especially Nikki. She…Apr 9, 2021
  • Excellent: beds and air-conditioning Good: Overall quality, amenities Needs Improvement…Apr 2, 2021

Staybridge Suites Houston NW - Willowbrook, an IHG Hotel

from Rs5,702
  • Standard Room, Non Smoking, Kitchen
  • Studio Suite, 1 King Bed, Non Smoking, Kitchen
  • Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)
  • Studio Suite, 1 King Bed, Accessible, Kitchen (Roll-In Shower)
  • Studio Suite, 1 King Bed, Accessible, Non Smoking (Hearing, Bathtub)
  • Suite, 1 Bedroom, Non Smoking, Kitchen
  • Room, Accessible, Non Smoking (Roll-In Shower)
  • Suite, Accessible, Non Smoking (Mobility, Bathtub)
  • Suite, Accessible, Non Smoking (HEARING)
  • Suite, 2 Bedrooms, Non Smoking, Kitchen
  • Room, Accessible, Non Smoking

What’s around Staybridge Suites Houston NW - Willowbrook, an IHG Hotel

Landmarks

  • Willowbrook Mall - 42 min walk
  • Prairie View A&M University - 8 min walk
  • Houston Methodist Willowbrook Hospital - 10 min walk
  • Aerodrome - 15 min walk
  • Mandolin Gardens Park - 27 min walk
  • Kickerillo-Mischer Preserve - 30 min walk
  • St. Luke's Hospital At The Vintage - 34 min walk
  • CHI St. Luke's Health - Vintage Hospital - 34 min walk

Getting around

  • George Bush Intercontinental Airport (IAH) - 24 min drive
  • Houston William Hobby Airport (HOU) - 47 min drive
  • Houston Station - 27 min drive
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*

  • Specific rooms only*

  • 1 per room (up to 80 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Offsite

  • Free area shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast
  • Coffee shop/café
  • Snack bar/deli
  • Barbecue grills
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 552
  • Conference space size (meters) - 51
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Dishwasher
More
  • Housekeeping - weekdays only
  • In-room safe

Staybridge Suites Houston NW - Willowbrook, an IHG Hotel’s small print

Also known as

  • Willowbrook Suites
  • Staybridge Suites Houston NW Willowbrook
  • Staybridge Suites Houston NW Willowbrook an IHG Hotel
  • Staybridge Suites Houston NW - Willowbrook, an IHG Hotel Hotel
  • Willowbrook Suites Hotel
  • Staybridge Suites Houston NW - Willowbrook, an IHG Hotel Houston
  • Willowbrook Suites Hotel Houston
  • Staybridge Suites Houston NW Willowbrook Hotel
  • Staybridge Suites NW Willowbrook Hotel
  • Staybridge Suites Houston NW Willowbrook
  • Staybridge Suites NW Willowbrook

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Pets are allowed for an extra charge of USD 15.00 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Staybridge Suites Houston NW - Willowbrook, an IHG Hotel

  • Does Staybridge Suites Houston NW - Willowbrook, an IHG Hotel offer free cancellation for a full refund?
    Yes, Staybridge Suites Houston NW - Willowbrook, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel?
    Yes, there's free self parking.
  • Is there a pool at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel?
    Yes, pets are welcome, with a limit of 1 per room and maximum weight of 80 lbs per pet. There's a charge of USD 15.00 per pet, per night.
  • What are the check-in and check-out times at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Staybridge Suites Houston NW - Willowbrook, an IHG Hotel?
    Yes. Nearby restaurants include BJ's Restaurant & Brewhouse (2 mi), Kirin Japanese Seafood & Sushi Buffet (2.1 mi), and Becks Prime (2.2 mi).
  • What is there to do at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel and nearby?
    Staybridge Suites Houston NW - Willowbrook, an IHG Hotel has an outdoor pool and a fitness center, as well as a picnic area.

Recent reviews

Very good 8.4 From 78 reviews

Exceptional 10.0
Despite the holidays the employees kept the rooms with extra everything due to them being off for Christmas. Super comfy and my family and I enjoyed our stay.
us2 night family trip
Exceptional 10.0
Spacious and very clean. Very friendly staff. Wish the exercise room was open.
DJ, us4 night family trip
Very good 8.0
Very enjoyable stay.
Overall pleased with our multi-day stay for a group event. Staff was very friendly. Our only negative was not having access to rooms with 2 queen beds.
us3 night family trip
Very good 8.0
Great visit
This property was very nice although they didn’t have they amazing breakfast or the exercise room. They had complimentary Laundry which was awesome. We couldn’t get the upgraded room even though it was available but the staff was amazing. The receptionist Nikki was outstanding and sweet. The location was very good right off the interstate right by the mall. I will return.
Kaneesha, us1 night family trip
Very good 8.0
Very clean and excelente service 😊 very convenient and comfortable
Monica, us2 night romance trip
Good 6.0
The cleanliness of the room could have been better, we were moved form our original room because of fleas in our room. And the second room had an ink pen top holding the icemaker lever closed.
Karen, us1 night family trip
Exceptional 10.0
Awsomem stay and great staff
Larry, us2 night family trip
Fair 4.0
Terrible - Will not stay again
Stayed 4 nights. This is not a 3 star hotel, 2 stars at best. Comfort was acceptable however the cleanliness and maintenance was not. Spots on the floor and couch, burn marks on the sheets and a filthy remote. The maintenance was terrible. The bathroom door did not open and close properly and had heavy water damage, the sink did not have hot water, the shower faucet got stuck on extra hot and maintenance was not available so we had to change rooms. Overall the property is outdated, dark and not comperable to other hotels in this price range. The TV is small and I had to move the furniture in order to view it from the bed. Better to just stay somewhere else and avoid the problems. This place needs a major update and maintenance!
James, us4 night trip
Exceptional 10.0
Beautiful property, I love the stove and fridge in the room for 2 nights I felt at home the suites are nice and spacious. The pool was so clear and clean everything was great . My only complaint is how long it’s taking for the $200 hold to lift off my card that I shouldn’t have been charged in the first place.
us1 night romance trip
Poor 2.0
While the staff were nice, we saw three different types of bugs - cockroach, silver fish and something we couldn’t identify. Especially during a pandemic, we had serious concerns about the cleanliness. If we hadn’t arrived just before midnight we would have left. Obvious water damage in the bathroom had just been covered with putty, bugs crawling in and out of it. Upholstery on sofa, bed skirt all stained.
us1 night romance trip

Staybridge Suites Houston NW - Willowbrook, an IHG Hotel