Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
3-star hotel with outdoor pool, near Willowbrook Mall
- Free WiFi and free parking
- All (59)
- Fitness/Leisure (9)
- Interior (11)
- Exterior (3)
- Rooms (23)
- Bar/Dining (4)
- Other (9)
Balcony
Pool
Pool
Outdoor Spa Tub
Balcony
Living Room
Studio Suite, 1 King Bed, Non Smoking, Kitchen - Living Room
Standard Room, Non Smoking, Kitchen - Bathroom
Suite, Accessible, Non Smoking (HEARING) - Bathroom Sink
Laundry
Exterior
Exterior
BBQ/Picnic Area
Breakfast meal
Breakfast meal
Restaurant
Restaurant
Restaurant
Lobby
Lobby
Lobby
Lobby
Fitness Facility
Fitness Facility
Fitness Facility
Fireplace
Outdoor Pool
Pool
Breakfast Area
Lobby
Lobby
Lobby
Fitness Facility
Gift Shop
Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub) - Guest Room
Guest Room
Standard Room, Non Smoking, Kitchen - Guest Room
Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
Suite, Accessible, Non Smoking (Mobility, Bathtub) - Guest Room
Standard Room, Non Smoking, Kitchen - Guest Room
Standard Room, Non Smoking, Kitchen - In-Room Kitchen
In-Room Kitchen
Suite, 2 Bedrooms, Non Smoking, Kitchen - Guest Room
Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
Suite, 2 Bedrooms, Non Smoking, Kitchen - Guest Room
Studio Suite, 1 King Bed, Accessible, Kitchen (Roll-In Shower) - Guest Room
Suite, 2 Bedrooms, Non Smoking, Kitchen - Guest Room
Guest Room
Suite, 1 Bedroom, Non Smoking, Kitchen - In-Room Kitchen
Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
Guest Room
Guest Room
Standard Room, Non Smoking, Kitchen - Guest Room
Business Center
Hotel Interior
Business Center
Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
Guest Room
Balcony[1/59]
My stay was good. The staff were very helpful and attentive especially Nikki. She…
Excellent: beds and air-conditioning Good: Overall quality, amenities Needs Improvement…
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Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
from Rs5,702- Standard Room, Non Smoking, Kitchen
- Studio Suite, 1 King Bed, Non Smoking, Kitchen
- Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)
- Studio Suite, 1 King Bed, Accessible, Kitchen (Roll-In Shower)
- Studio Suite, 1 King Bed, Accessible, Non Smoking (Hearing, Bathtub)
- Suite, 1 Bedroom, Non Smoking, Kitchen
- Room, Accessible, Non Smoking (Roll-In Shower)
- Suite, Accessible, Non Smoking (Mobility, Bathtub)
- Suite, Accessible, Non Smoking (HEARING)
- Suite, 2 Bedrooms, Non Smoking, Kitchen
- Room, Accessible, Non Smoking
At a glance
Key facts
Hotel size
- This hotel has 77 rooms
- This hotel is arranged over 3 floors
Arriving/leaving
- Check-in time 3:00 PM-anytime
- Check-out time is noon
- Express check-out
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Travelling with others
Children
- No cribs (infant beds)
Pets
- Pets allowed*
- Specific rooms only*
- 1 per room (up to 80 lbs)
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Transport
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
Offsite
- Free area shuttle
Payment types at the property
Other information
- Smoke-free property
FAQs for Staybridge Suites Houston NW - Willowbrook, an IHG Hotel
Does Staybridge Suites Houston NW - Willowbrook, an IHG Hotel offer free cancellation for a full refund? Yes, Staybridge Suites Houston NW - Willowbrook, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel? Yes, there's free self parking. Is there a pool at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel? Yes, there's an outdoor pool. Are pets allowed at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel? Yes, pets are welcome, with a limit of 1 per room and maximum weight of 80 lbs per pet. There's a charge of USD 15.00 per pet, per night. What are the check-in and check-out times at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel? You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available. Are there restaurants at or near Staybridge Suites Houston NW - Willowbrook, an IHG Hotel? Yes. Nearby restaurants include BJ's Restaurant & Brewhouse (2 mi), Kirin Japanese Seafood & Sushi Buffet (2.1 mi), and Becks Prime (2.2 mi). What is there to do at Staybridge Suites Houston NW - Willowbrook, an IHG Hotel and nearby? Staybridge Suites Houston NW - Willowbrook, an IHG Hotel has an outdoor pool and a fitness center, as well as a picnic area.
Recent reviews
Very good 8.4 From 78 reviews
Exceptional
Despite the holidays the employees kept the rooms with extra everything due to them being off for Christmas. Super comfy and my family and I enjoyed our stay.
us2 night family trip
Exceptional
Spacious and very clean. Very friendly staff. Wish the exercise room was open.
DJ, us4 night family trip
Very good
Very enjoyable stay.
Overall pleased with our multi-day stay for a group event. Staff was very friendly. Our only negative was not having access to rooms with 2 queen beds.
us3 night family trip
Very good
Great visit
This property was very nice although they didn’t have they amazing breakfast or the exercise room. They had complimentary Laundry which was awesome. We couldn’t get the upgraded room even though it was available but the staff was amazing. The receptionist Nikki was outstanding and sweet. The location was very good right off the interstate right by the mall. I will return.
Kaneesha, us1 night family trip
Very good
Very clean and excelente service 😊 very convenient and comfortable
Monica, us2 night romance trip
Good
The cleanliness of the room could have been better, we were moved form our original room because of fleas in our room. And the second room had an ink pen top holding the icemaker lever closed.
Karen, us1 night family trip
Exceptional
Awsomem stay and great staff
Larry, us2 night family trip
Fair
Terrible - Will not stay again
Stayed 4 nights. This is not a 3 star hotel, 2 stars at best. Comfort was acceptable however the cleanliness and maintenance was not. Spots on the floor and couch, burn marks on the sheets and a filthy remote. The maintenance was terrible. The bathroom door did not open and close properly and had heavy water damage, the sink did not have hot water, the shower faucet got stuck on extra hot and maintenance was not available so we had to change rooms. Overall the property is outdated, dark and not comperable to other hotels in this price range. The TV is small and I had to move the furniture in order to view it from the bed. Better to just stay somewhere else and avoid the problems. This place needs a major update and maintenance!
James, us4 night trip
Exceptional
Beautiful property, I love the stove and fridge in the room for 2 nights I felt at home the suites are nice and spacious. The pool was so clear and clean everything was great . My only complaint is how long it’s taking for the $200 hold to lift off my card that I shouldn’t have been charged in the first place.
us1 night romance trip
Poor
While the staff were nice, we saw three different types of bugs - cockroach, silver fish and something we couldn’t identify. Especially during a pandemic, we had serious concerns about the cleanliness. If we hadn’t arrived just before midnight we would have left. Obvious water damage in the bathroom had just been covered with putty, bugs crawling in and out of it. Upholstery on sofa, bed skirt all stained.
us1 night romance trip
