All properties in San Juan, Puerto Rico

Palacio Provincial

3.5-star hotel with outdoor pool, near San Juan Gate

  • Free WiFi

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Suite - Living Area
  • Honeymoon Suite, 1 King Bed - Bathroom
  • Rooftop Pool
Rooftop Pool. Image 1 of 15.
1 / 15Rooftop Pool
  • We last minute booked this hotel when we missed our flight to Vieques. The hotel is…

    Jun 10, 2021

  • Amazing experience! Room was clean and quiet. Perfect hotel right in the heart of Old San…

    Jun 4, 2021

See all 93 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 43 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

What’s around

  • In Old San Juan
  • San Juan Gate - 5 min walk
  • Port of San Juan - 8 min walk
  • San Juan Cathedral - 4 min walk
  • La Fortaleza - 6 min walk
  • Castillo de San Cristobal - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 Queen Bed (Envoy)
  • Room, 1 King Bed (Chancellor)
  • Room, 2 Queen Beds (Deputy)
  • Deluxe Room, 2 Queen Beds
  • Suite (Emissary)
  • Honeymoon Suite, 1 King Bed
  • Suite, 1 King Bed (Infanta)


  • In Old San Juan
  • San Juan Gate - 5 min walk
  • Port of San Juan - 8 min walk

What’s around


  • In Old San Juan
  • San Juan Gate - 5 min walk
  • Port of San Juan - 8 min walk
  • San Juan Cathedral - 4 min walk
  • La Fortaleza - 6 min walk
  • Castillo de San Cristobal - 8 min walk
  • Escambron Beach - 34 min walk
  • Calle Fortaleza - 1 min walk
  • Alcaldia - 2 min walk
  • Paseo de la Princesa - 3 min walk
  • Museo del Mar - 3 min walk

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive
  • Ponce (PSE-Mercedita) - 84 min drive
  • Rafael Hernandez Airport (BQN) - 104 min drive
  • Mayaguez (MAZ-Eugenio Maria de Hostos) - 121 min drive

At a glance

Hotel size

  • This hotel has 43 rooms


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

This property doesn't offer after-hours check-in. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets allowed (dogs only)*
  • Pet sitting services offered


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking
  • Uncovered onsite valet parking (USD 27 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • Outdoor pool

Working away

  • 24-hour business center


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff


  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library


  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch Smart TV
  • Netflix
  • Premium TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services.

Small print

Also known as

  • Palacio Provincial Hotel
  • Palacio Provincial San Juan
  • Palacio Provincial Hotel San Juan

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Uncovered valet parking costs USD 27 per day

Rollaway beds are available for USD 25.0 per night

Breakfast costs between USD 15 and USD 20 per person (approximately)

Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Service animals exempt from fees


Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: USD 100 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Palacio Provincial does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 27 per day.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome. There's a charge of USD 100 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Pet-sitting services are available.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Trois Cent Onze (3-min walk), La Madre (3-min walk), and Cuatro Sombras (3-min walk).
  • No, this hotel doesn't have a casino, but Sheraton Casino (6-min drive) and Casino del Mar at La Concha Resort (7-min drive) are both nearby.
  • Palacio Provincial has an outdoor pool and spa services.
  • 10.0.Exceptional

    Palacio Provincial is Fantastic!

    Palacio Provincial hotel is Fantastic! It's located in a wonderful area of Old San Juan, P.R. You're right in the middle of everything! Very convenient! The hotel is Beautiful! Very classy & upscale yet has retained it's historical area feel. Service is outstanding! Front desk, restaurant / bar and housekeeping were all on point! Sara, Claudia & the 2 gentlemen at the front desk went above & beyond! And Dory, Jessica & Rebecca took such good care of us at the restaurant & bar! Our friends staying elsewhere always wanted to end the night at the Palacio for a night cap. We enjoyed the rooftop pool area w/ terrific water views too! The room was very comfortable & nicely appointed. Internet was reliable for my work purposes. We completely enjoyed our stay at the Palacio Provincial and hope to return in the future! Gracias!

    William, 3 night trip, Jun 3, 2021

    Verified guest review

  • 8.0.Very good

    Hotel is in a great location. Right in the heart of Old San Juan. The pool and lounge area was pretty clean. My only disappointment was housekeeping keeping the room clean. We stayed for 4 days, but the room was only cleaned once. We asked the front desk and the housekeeping multiple times to come clean our room, but they never cleaned it.

    4 night trip with friends, Jun 2, 2021

    Verified guest review

  • 2.0.Poor

    Vacation Nightmare

    The bathroom was dirty upon entering. The staff was very nice but I had issues checking into my room. The phone did not work in my room and I probably got one of the worst rooms in the hotel. I was very disappointed in my stay.

    1 night trip, May 23, 2021

    Verified guest review

  • 10.0.Exceptional

    Beautiful hotel in great location

    We only stayed here one short night, but the hotel was beautiful and the service was excellent. Location was very convenient to forts, port, umbrella street, and lots of restaurants and shops. We enjoyed dinner in the hotel restaurant as well as the hot tub and infinity pool. Would definitely recommend Palacio Provençial!

    Keri, 1 night family trip, May 13, 2021

    Verified guest review

  • 10.0.Exceptional

    Amazing Place - at the heart of Old SJ

    Excellent Experience.!! Facilities conditions overall are excellent, clean, well maintained. We were very surprised on Rooms decoration - tasteful and modern yet within Colonial architecture ambience. Room were very Clean, well prepped, with great AC, but most welcome - plenty of Hot water..! Sara (the Hotel Mgr) and all staff we met - were very attentive - gracious and ready to help for Breakfast reservations, Drinks and snack services in the Roof - Pool areas. etc. We arrived day before Mother's Day.. and to our surprise - Mother's Day Present waiting for us in our Room. (Delicious - fancy 3 layer Cake) - great attention to details. Thanks to Fernando for the great courteous attentions at the Pool Deck with cold Beers and Snack. Overall this was a great experience - right at the heart of the Old San Juan area. Plan to return soon. We loved it. .!!

    Julio, 1 night trip, May 8, 2021

    Verified guest review

  • 10.0.Exceptional

    hotel was beautiful. the front desk told us to park front our rent car on sunday then next day we got ticket $150. very upset. the front desk didn’t let us know that we can’t park monday to friday . they didn’t communicate good with us just because we are deaf . we were not happy abt parking . we paid valet parking by church for $25 per day.

    Anita, 4 night trip, May 8, 2021

    Verified guest review

  • 10.0.Exceptional

    Fantastic stay in old San Juan.

    Loved this hotel as it took me back to the way builders used to have architectural style and knew how to build. Rooftop pool and hot tub with fabulous views. Great food.

    Adam, 1 night business trip, May 1, 2021

    Verified guest review

  • 10.0.Exceptional

    We enjoyed our stay here, the only thing is the directions to get to our room were incredibly confusing, it took us a while to get to it, the pool could be cleaner, it is hard to maintain a pool when it is around plants/trees but again it can be maintained, the pool lights have to be a bit brighter as well we didn’t feel comfortable swimming without seeing what’s in the water. Apart from this the staff is excellent and the rooms are nice!

    Romell, 2 night trip, Apr 29, 2021

    Verified guest review

  • 10.0.Exceptional

    Newly opened hotel in a great location!

    Overall, our stay at Palacio Provincial was great! Amazing location and beautiful hotel. Courtyards are very nice to relax in and the rooftop with medium pool was very nice. The vast majority of the staff, especially the night staff, was amazing. Always taking the time to make recommendations and happy to help. There was one man who seemed to be out of the norm - maybe an off day, but since it was our last day, it took away some of the magic. In the future, we will definitely be staying here again!

    Joshua, 3 night family trip, Apr 28, 2021

    Verified guest review

  • 8.0.Very good

    Solid 4/5

    Beautiful, newish hotel right in the heart of Old San Juan! So easy to walk to all the attractions, a super market, and plenty of restaurants. Everything was clean and the front desk staff were so sweet and helpful. Originally checked in a king bed room only to find that it was literally underground (if you open the curtains, it’s just cement like under the sidewalk). I was super bummed so I asked if they had any rooms available on the second floor and luckily was moved to a 2 doubles bed room with a street view! There was a coffee maker and mini fridge, and ceilings in the rooms are like 25 feet high, so cool! AC is icy cold. Didn’t hear any noise from the streets, but was woken up often by other doors slamming in the hallway. The rooftop pool and hot tub were so nice. Would return if second floor room was guaranteed.

    2 night trip, Apr 27, 2021

    Verified guest review

See all 93 reviews