Hotel Mercure Secession Wien, Vienna, Austria

Excellent stay!! Location was good, breakfast was very good, bedroom was comfortable but the best part was the staff! Polite and ever ready to help with a smile .. definitely recommend it.

We liked (1) the location (close to the central area), (2) breakfast, (3) cleanliness, and (4) friendly staff. We did not like (1) wifi speed (I measured. It was 0.9 Mbps. I am used to 50-100 Mbps in my home in California) which is now critical for getting travel and business information, (2) we never got shampoo and conditioner replacements --- although they had a single shampoo/conditioner/body washer as a separate amenity. We do not like those all-purpose stuff.

perfect! location, location, location: perfectlocation!

I am marking neutral at this time on the review due to it will not let me press this review unless they are marked. Once this is fixed I will update my review. Thank you I don't want to give this review a bad review because it was actually my husband that stayed. But there was an extra charge on my bank account for 5945 which was probably 50 euros. He said it was supposed to be a credit card hold and was not going to be charged till the end of his stay. But it has been a debit out of our account since he got there and now it is permanent on my account unless something happens in the next day or two. So I am confused why we are being charged this because he did not have any additional charges when I spoke to him today once he was back home and England. Hotels.com you said we were paid for. Unless there were additional charges made by my husband. Which there were none especially since the charge came on the very first day of his arrival.

On first impressions the hotel looks good, but that soon deteriorated when we got to our room. A good size but woodchipped walls and a little tired. There were several issues we raised with reception, the bathroom window would not shut, we had two single beds, the duvets provided were very thin and the pillows poor (the spares in the wardrobe did not even have pillowcases). Reception were good, however housekeeping were probably the worst and rudest I have come across. On our second day we phone reception as the tea and coffee had not been refreshed, they sent housekeeping up who just thrust the tea and coffee at my wife and stomped off. The hotels was not what I would have expected from a Mercure and I have stayed in a fair number. On the plus side the location is great.