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Eastern And Oriental Hotel

Photo gallery for Eastern And Oriental Hotel

Exterior
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Terrace/patio
Premier Suite | Balcony

Overview of Eastern And Oriental Hotel

VIP Access

Eastern And Oriental Hotel

5.0 star property
Waterfront hotel with spa, near KOMTAR

9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
10 Lebuh Farquhar, George Town, Penang, 10200

Guests rated this location 8.8/10 - Excellent

Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Children's pool
  • Pool bar
  • 24-hour room service
  • 3 coffee shops/cafes
  • In-room childcare
  • Business center
For families
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Television
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Downtown George Town
  • KOMTAR - 18 min walk
  • Gurney Drive - 24 min walk
  • Gurney Plaza - 5 min drive
  • Penang Hill - 9 min drive
  • Queensbay Mall - 18 min drive
  • Ferringgi Beach - 33 min drive
  • ESCAPE Adventureplay - 46 min drive
  • AEON Mall Bukit Mertajam - 44 min drive

Getting around

  • Penang Intl. Airport (PEN) - 29 min drive
  • Penang Sentral - 31 min drive
  • Sungai Petani Station - 44 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Restoran Sup Hameed - 4 min walk
  • Planters Lounge - 2 min walk
  • Indigo Restaurant at The Blue Mansion - 5 min walk
  • Sarkies Corner - 2 min walk
  • Three Sixty° Sky Bar - 2 min walk
Map

About this property

Eastern And Oriental Hotel

Placing you 0.9 mi (1.5 km) from KOMTAR and 1.3 mi (2 km) from Gurney Drive, Eastern And Oriental Hotel offers an airport shuttle (available 24 hours) for MYR 302.10 per vehicle. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at one of the 4 restaurants. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say great things about the nice bathrooms and breakfast.

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 232 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 3:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free covered onsite self parking
  • Free covered onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Poolside bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Childcare in room (surcharge)
  • Lifeguard on site

Working away

  • Business center
  • 10 meeting rooms
  • Conference space (7535 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1885
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Malay

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Espresso maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Bathtub or shower
  • Bidet
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 88 for adults and MYR 60 for children
  • Airport shuttle service is offered for an extra charge of MYR 302.10 per vehicle (one-way, maximum occupancy 2)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MYR 350.0 per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for an extra charge
  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Eastern & Oriental Hotel
Eastern & Oriental Hotel Penang
Eastern Oriental Hotel Penang
Eastern Oriental George Town
Eastern Oriental Penang
Oriental Eastern
Eastern & Oriental Hotel Penang/George Town
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern And Oriental
Eastern Oriental Hotel
Eastern And Oriental Hotel Hotel
Eastern And Oriental Hotel George Town
Eastern And Oriental Hotel Hotel George Town

Frequently asked questions

Does Eastern And Oriental Hotel offer free cancellation for a full refund?
Yes, Eastern And Oriental Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Eastern And Oriental Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Eastern And Oriental Hotel?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Eastern And Oriental Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Eastern And Oriental Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Eastern And Oriental Hotel?
Yes, an airport shuttle is available. The charge is MYR 302.10 per vehicle one-way.
What are the check-in and check-out times at Eastern And Oriental Hotel?
You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Eastern And Oriental Hotel and nearby?
Eastern And Oriental Hotel has 2 outdoor pools and a spa, as well as a fitness center and a garden.
Are there restaurants at or near Eastern And Oriental Hotel?
Yes, there are 4 onsite restaurants.
What's the area around Eastern And Oriental Hotel like?
Eastern And Oriental Hotel is located on the waterfront in Downtown George Town, a short 11-minute walk from Penang City Hall and 12 minutes' walk from Pinang Peranakan Mansion. Travelers say that the hotel is in a great location.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

The most uncomfortable bed ever!
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hurricane Sunny
I stayed six nights in early February. Because the location was great, I walked to restaurants and shops in Georgetown. My room was big and had a sea view. The cleaning crews cleaned my room twice a day. The front desk staff was friendly, polite, and helpful. However, during six nights of staying at E & O, I have had some negatives feelings about this hotel. First, some guest were pretty rude. They talked so loudly in the hallway, and their conversations woke me up a few times. I was not sure it was their culture or they were simply rude. It was really irritated me many nights. I almost shouted at them, "Shut up. Let me sleep." The other negative experience was at the restaurant. Some staff was great, but some simply didn’t care for their guests. The receptionist never greeted me. The chef who prepared noodles simply didn't want to explain to me what kinds of noodles he could offer me when I asked question. Also, the buffet food was same everyday, I gave up eating at the hotel. Instead, I went out and enjoyed delicious food.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yee Jer, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic stay. Hotel has brilliant physical spaces but systems a bit too analog. Housekeeping/maintenance of historic infrastructure is not quite up to speed. Yes, very nice refurbishment of Old Wing bedrooms, bar etc and the public spaces all feel nice although the proliferation of photographs on walls and the increased emphasis on the old colonial vibe won’t be to everyone’s taste. However, more importantly, why not fix the scuffed skirting and chipped woodwork? Why not polish the glass doors in public spaces, or wipe doorknobs and light switches? Why not deal with the crows which have taken over from the mynahs on the breakfast terrace? Or maybe just wipe and disinfect the outside tables and chairs more assiduously?
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best Hotel in Georgetown
Leo Paul, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful but noisy
The hotel is magnificent and very photographable. We enjoyed a great time exploring the hotel and taking photos. The buffet breakfast has a good spread. The Heritage wing room provides complementary minibar drinks (including a bottle of wine), daily newspaper, 3 piece of laundry services. (Victoria Annex rooms do not have these complementary services except corner suites.) The room are cleaned twice daily for both buildings. The hotel is a short walk to the main old town area. And can easily take grab to explore further places. However, there are some shortcomings of this hotel which we find irritating. The first night our room was facing the city, and there’s endless motorcycles passing by over the night. We can hardly have a good sleep. The second night we requested a sea view room. The motorcycle noise is gone, but at 7am+ we were waken up by the door closing sound of our neighbor. We then realized the door did not have a soft closing feature/buffer, and it’s making a VERY LOUD SOUND when it’s closed. Our neighbor walked in and out more than 5 times in 7-9am, so we can barely have a good sleep in the morning. So if you request a sea view room, and are generally an early bird, this hotel is still a great a choice!
Heritage wing room
Heritage wing room
Heritage wing corridor
Heritage wing public area
Yi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay at the E&O
Amazing stay at this beautiful property. Great location. Impeccable aervice. Gorgeous pool. Wonderful restaurants. Couldn’t ask for anything more! We will be back!
Ricardo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Well located and wondeful amenities and breakfasts.
Peter, 2-night family trip
Verified Expedia guest review

8/10 Very good

location
Verified Expedia guest review