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Eastern And Oriental Hotel

Waterfront hotel with 2 outdoor pools, near Penang City Hall

  • Free WiFi and free parking
From
Rs10,109

Property renovations and closures

  • This property is closed from January 13 2021 to January 16 2021 (dates subject to change).

Image gallery

  • Eastern And Oriental Hotel
  • Eastern And Oriental Hotel
  • Outdoor Pool
  • Pool
  • Eastern And Oriental Hotel
Eastern And Oriental Hotel. Image 1 of 87.
1 / 87Eastern And Oriental Hotel
9.2.Superb.
  • Quite environment. Near to my work area. Service is good. Superb.

    Mar 11, 2021

  • Looks grand from the outside, but inside the rooms are really old, and looks dirty. Some…

    Jan 1, 2021

See all 962 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Quiet
Safe
Convenient
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 232 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available

What’s around

  • In Downtown George Town
  • KOMTAR - 18 min walk
  • Penang City Hall - 11 min walk
  • Penang Times Square - 23 min walk
  • Gleneagles Penang Medical Centre - 25 min walk
  • Loh guan Lye Specialist Centre - 33 min walk
This property is closed from January 13 2021 to January 16 2021 (dates subject to change).
The following facilities or services will be unavailable from July 2 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa tub
  • Swimming pool

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Suite
  • Premier Suite
  • Writers Suite
  • Straits Suite King
  • Georgetown Suite King
  • Studio Suite
  • Corner Suite
  • Studio Suite Twin
  • Superior Suite King
  • Superior Suite Twin
  • Deluxe Suite Two Queen Beds
  • Deluxe Suite Twin
  • Premier Suite Twin
  • Premier Suite King GF
  • Premier Suite Twin GT
  • Writers Suite Two Queen Beds
  • Pinang Suite
  • Georgetown Suite King Basic Amenities
  • Deluxe Suite King Basic Amenities

Location

  • In Downtown George Town
  • KOMTAR - 18 min walk
  • Penang City Hall - 11 min walk

What’s around

Landmarks

  • In Downtown George Town
  • KOMTAR - 18 min walk
  • Penang City Hall - 11 min walk
  • Penang Times Square - 23 min walk
  • Gleneagles Penang Medical Centre - 25 min walk
  • Loh guan Lye Specialist Centre - 33 min walk
  • Gurney Plaza - 44 min walk
  • Cheong Fatt Tze Mansion - 5 min walk
  • Penang State Museum - 6 min walk
  • St. George's Church - 7 min walk
  • Camera Museum - 9 min walk

Getting around

  • Penang Intl. Airport (PEN) - 28 min drive
  • Penang Sentral - 30 min drive
  • Sungai Petani Station - 44 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 232 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time 3:00 PM-3:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 7:00 AM to 10:30 PM*

Parking

  • Free covered onsite self parking
  • Free covered onsite valet parking
  • Wheelchair-accessible parking on site
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (feet) - 7535
  • Conference space size (meters) - 700

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1885
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair-width doorways

Languages Spoken

  • Chinese
  • English
  • Indonesian
  • Malay

In the room

Home comforts

  • Air conditioning
  • Espresso maker
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Bidet

Be entertained

  • TV

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, sports massages, and Thai massages.

The spa is open daily.

Small print

Also known as

  • Eastern & Oriental Hotel
  • Eastern And Oriental
  • Eastern Oriental Hotel
  • Eastern And Oriental Hotel Hotel
  • Eastern And Oriental Hotel George Town
  • Eastern And Oriental Hotel Hotel George Town
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Facilities, including fitness facilities, a sauna, a spa and a swimming pool, are accessible for an extra charge.

Rollaway beds are available for MYR 350 per night

Buffet breakfast is offered for an extra charge of MYR 67.60 for adults and MYR 33.80 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 302.10 per vehicle (one-way)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 7:00 PM.

Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Eastern And Oriental Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property is closed from January 13 2021 to January 16 2021 (dates subject to change). The following facilities or services will be unavailable from July 2 2020 to June 1 2021 (dates subject to change):
    • Fitness facilities
    • Sauna
    • Spa tub

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self and valet parking.

  • Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM. The swimming pool will be unavailable from July 2 2020 to June 1 2021 (dates subject to change).

  • Sorry, pets and service animals aren't allowed.

  • You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

  • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 2 2020 to June 1 2021 (dates subject to change). Nearby restaurants include Soho Freehouse (4-min walk), Thirty Two At The Mansion (4-min walk), and Indigo Restaurant at The Blue Mansion (5-min walk).

  • Yes, an airport shuttle is available from 7:00 AM to 10:30 PM on request. The charge is MYR 302.10 per vehicle one-way.

  • Eastern And Oriental Hotel has 2 outdoor pools and a spa, as well as a fitness center and a garden.
9.2.Superb.
  • 10.0.Exceptional

    We enjoyed our stay a great deal appreciated the fresh fruit in our room every day and the pool and facilities were great

    Dale, 4 night family trip, Dec 27, 2020

    Verified Expedia guest review

  • 6.0.Good

    Nice hotel but dont eat here!

    Lovely hotel but quality of food for a 5* hotel was poor. Had dinner at Planters. None of dishes were well cooked -mostly overcooked as with calamari and seabass. Rib eye steak was poorly seasoned. Very disappointing meal. Breakfast was equally poor. Tried most dishes over 2 days and the quality of cooking was poor. Had undercooked eggs on both days. The roti was rubbery. Coffee was poor. A shame that in Penang that has great food, this hotel could not do better. Our stay was redeemed by a superb meal at a nearby hotel in their Indigo restaurant.

    David, 2 night trip, Dec 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    If you’re staying in Georgetown Penang, it really is a no brainer to stay at the E&O. One of the most unique stays you can find in Malaysia, offering a classical old world luxury, making you feel like a British governor from the 1800s. Being quite centrally located, you can opt to Grab to all the popular Penang foodie locations for cheap, or better yet, just Grab/FoodPanda delivery whatever you’re craving for. Having stayed at Shangri-La Rasa Sayang as well during my recent trip to Penang (another 5 star offering), I found the room and service at E&O to be vastly superior. The bathroom is very generous and you get an excellent view of the ocean from your balcony. The swimming pools are very beautiful and Instagram worthy. The only minor negative I can think of, having stayed at the Victoria Annexe wing, I found the lobby to be a bit dull and lacking grandiosity as compared to the Heritage wing lobby. First impressions count so I hope E&O make an effort to blow away guests from the get go when they arrive at the Victoria Annexe lobby. All things considered, if I ever come back to Penang I will definitely book a room at the Heritage wing. It feels so much more interesting there

    DzafranRamlan, 2 night romance trip, Dec 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    5 Star service and very personal and warm welcome. Good location, good restaurant, good food. Definitely will return for Stay.

    ChoonGuan, 1 night family trip, Dec 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic Stay at the E&O heritage wing

    Spent a night at the heritage wing. Very exclusive and cleanliness of the hotel and rooms are at its tip top. Staffs are friendly and welcoming. Definitely will be back and stay for more nights.

    1 night family trip, Sep 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Highly recommended

    Well maintained hotel. Strategic location and view. Peaceful surrounding. Excellent breakfast

    Max, 1 night family trip, Sep 12, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    It’s no Danna Langkawi

    I had really high hopes for this hotel based on reviews (and price!) but whilst there is no question the hotel a elegant and beautifully appointed, I was left underwhelmed by the service which, by comparison to similar hotels in Malaysia was just average. This is a real shame. Had the service been of a higher standard, this would be a too rated hotel for sure. It’s no Danna Langkawi.

    Greg, 1 night trip, Sep 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A fantastic time at Eastern And Oriental Hotel

    A fantastic time at Eastern And Oriental Hotel. Spent total of 3 nights with excellent service. Impressive breakfast with local delicacy. All dishes were delicious! All the hotel staff were so welcoming, which made us feel like home.

    CHIN KEONG, 3 night trip, Sep 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Comfortable, clean and conveniently located. Would definitely come back to stay

    3 night romance trip, Aug 27, 2020

    Verified Expedia guest review

  • 8.0.Very good

    service can be better

    Didn’t come to refill the soft drinks and liquor every night. The cocktails hour is short.

    David, 3 night trip, Aug 26, 2020

    Verified Hotels.com guest review

See all 962 reviews