Aloft Tulum by Marriott

Photo gallery for Aloft Tulum by Marriott

Lobby
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
Balcony

Overview of Aloft Tulum by Marriott

Aloft Tulum by Marriott

4.0 star property
4-star hotel with 2 restaurants, near Tulum National Park

9.0/10 Superb

180 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Pool bar
  • Coffee shop/cafe
  • 24-hour business center
  • 3 meeting rooms
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Tulum National Park - 1 min drive
  • Playa Paraiso - 6 min drive
  • Tulum Beach - 10 min drive
  • Gran Cenote - 10 min drive
  • Tulum Mayan Ruins - 15 min drive
  • Sian Ka'an Biosphere Reserve - 27 min drive
  • Soliman Bay - 24 min drive
  • Dos Ojos Cenote - 38 min drive

About this property

Aloft Tulum by Marriott

Aloft Tulum by Marriott features a rooftop terrace and puts you within a 10-minute drive of Tulum Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at W XYZ Restaurant, which serves breakfast and is one of 2 restaurants. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 140 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive smart lock details

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (up to 40 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite self parking (USD 15 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite carport

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Beach nearby
  • Ecotours nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference space (2170 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2021
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • 2 outdoor pools

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Grab bar near toilet
  • Doorbell and phone notification

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

W XYZ Restaurant - This restaurant serves breakfast only.
Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar - This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 2 years of age.
  • Service fee: USD 10 per accommodation, per night

Optional extras

  • Breakfast costs between USD 8 and USD 15 per person (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 52 per pet, per stay

Parking

  • Covered self parking costs USD 15 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Aloft Tulum
Aloft Tulum by Marriott Hotel
Aloft Tulum by Marriott Tulum
Aloft Tulum by Marriott Hotel Tulum

Frequently asked questions

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.1/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

4/10 Fair

Not what I expected!!
Not what I expected! Amenities are definitely exaggerated on the website. The pool on the first level looks like it hasn’t been touched in YEARS lol. As for the hotel…It’s in the middle of everything but still a drive to Tulum Beach. I was dissapointed with the destination fee especially since the services they offered weren’t accessible during my stay. For instance, the Saturday I was there the rooftop pool was closed for a majority of the day for a private party. The shuttles were only offered 2 times (10am-no one is up that early to go to a beach club) and it was only a one way. My phone didn’t work in my room and people were blasting music all weekend.
Jakiya, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shareen, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel and location
Great hotel and amazing location. The staff is great and all the extra amenities (food and beverage coupons, complimentary bikes, breakfast,etc.) make the stay well worth it
Samaria, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Barbara, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Misleading
All the “extras” you’re supposed to get is a complete scam. The welcome “cocktails” are cucumber water and you’re not allow to get alcohol. The “2 drinks per day” are only beer or water. The food allowance is supposed to be for 400 pesos per day but they won’t let you use the whole amount for multiple items if something costs less. Service is awful. They all just shrug their shoulders and say “oh well”. Don’t be fooled. Besides that the hotel is nice and in good shape.
anthony, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Hip dog friendly hotel with great service!
Lovely new hotel with modern, hip decor. We enjoyed the rooftop pool, and both bars. The service was amazing, and some staff even greeted us by name. We especially loved how dog friendly the hotel was, our pup was welcomed in the common areas and enjoyed socializing rather than being trapped in the hotel room.
Laura, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is an oasis from the dusty street and construction which abounds all around. The destination fee is actually quite attractive in the food and drink credits that you receive and the use of the bikes. We would stay again.
Nathan, 3-night romance trip
Verified Expedia guest review

8/10 Very good

The Room is great, the shower and water pressure! The light above the washbasin is super, I looked beautiful! Comfortable bed abs pillows! Black out curtain is perfect. The service at the restaurant was slow, slow. And not friendly.
Lilian, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

azucena, 1-night trip
Verified Expedia guest review