Hotel Xcaret Arte - All Inclusive, Adults Only

Photo gallery for Hotel Xcaret Arte - All Inclusive, Adults Only

Primary image
On the beach, white sand, free beach cabanas, beach umbrellas
15 outdoor pools, pool umbrellas, lifeguards on site
15 outdoor pools, pool umbrellas, lifeguards on site
15 outdoor pools, pool umbrellas, lifeguards on site

Overview of Hotel Xcaret Arte - All Inclusive, Adults Only

Hotel Xcaret Arte - All Inclusive, Adults Only

5.0 star property
Adults-only beachfront property with spa, near Xcaret Eco Theme Park

9.2/10 Superb

909 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 12 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 15 outdoor pools
  • Free airport shuttle
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 1 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 13 min drive
  • Quinta Avenida - 16 min drive
  • Playa del Carmen Main Beach - 17 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Playacar Golf Club - 18 min drive
  • Mamitas Beach - 19 min drive
  • Grand Coral Golf Riviera Maya - 21 min drive
  • Tres Rios Ecopark - 31 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km
  • Free airport shuttle

About this property

Hotel Xcaret Arte - All Inclusive, Adults Only

At Hotel Xcaret Arte - All Inclusive, Adults Only, you can hit the beach to retreat to a free cabana or enjoy the shade from a beach umbrella, plus you'll be just steps from Xcaret Eco Theme Park. 15 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 10 restaurants and the 3 swim-up bars are great places to grab a cold drink. Other highlights at this luxurious property include 12 bars/lounges, a free airport shuttle, and a snack bar/deli.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 900 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 9 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking
  • Free secured, uncovered onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–noon
  • 10 restaurants
  • 12 bars/lounges
  • 3 swim-up bars
  • 2 coffee shops
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Ecotours
  • Hiking/biking trails
  • Access to nearby outdoor pool
  • Ziplining nearby

Working away

  • 24-hour business center
  • Conference center (26372 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Free beach cabanas
  • Free bicycle rentals
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 15 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 44-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Muluk has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Xcaret Arte Inclusive, Carmen
Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only
Hotel Xcaret Arte - All Inclusive, Adults Only Playa del Carmen

Frequently asked questions

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.2/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

INCREÍBLE
INCREÍBLE, volvería 1000 veces, que gran clase de hotel y la atención 100%
Jesus Bernardo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect getaway
If heaven had a place on earth it’s here the hospitality and things to do here are unmatched. Service was impeccable
Salvino J, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maria M, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was amazing
Yvonne, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Natalie, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Diondria, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Sierra, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

A vacation to remember
Hotel is amazing! We would recommend it for anyone. We would definitely go back in the future! The hotel itself is like a piece of art, the food is delicious, and the service is outstanding. The amenities seem endless and are all included with your stay. Take advantage of the parks and excursions that are included. We can’t wait to go back!
Natalie, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Bianca, 7-night trip
Verified Hotels.com guest review