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Westgate Lakes Resort & Spa Universal Studios Area

4-star resort with water park, near Pointe Orlando

  • Free WiFi and free parking
From
Rs12,351

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Pool
  • Outdoor Pool
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9500 Turkey Lake Rd, Orlando, 32819, FL, United States of America
7.8.Good.
  • I never got my room or refund

    May 25, 2021

  • Great stay! Our room was huge and came with a Jetted tub. Overall very clean. Some spots…

    May 20, 2021

See all 3,218 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available

Guests rated location

Convenient
Safe
Quiet
Dining options
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 1990 smoke-free guestrooms
  • Housekeeping (on request)
  • Marina
  • 4 restaurants and 3 poolside bars
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs

Feel at home

  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Cookware, dishware, and utensils
  • Microwave

What’s around

  • Universal Orlando Resort - 43 min walk
  • Discovery Cove - 44 min walk
  • Ripley's Believe It or Not - 42 min walk
  • Dr. P. Phillips Hospital - 1 min walk
  • SeaWorld® Orlando - 2.4 mi / 3.8 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Villa, 1 Bedroom
  • Deluxe Villa, 1 Bedroom
  • Room (Resort Select)
  • Studio (with Horror Nights Event Shuttle )
  • Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )
  • Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

Location

9500 Turkey Lake Rd, Orlando, 32819, FL, United States of America
  • Universal Orlando Resort - 43 min walk
  • Discovery Cove - 44 min walk
  • Ripley's Believe It or Not - 42 min walk

What’s around

Landmarks

  • Universal Orlando Resort - 43 min walk
  • Discovery Cove - 44 min walk
  • Ripley's Believe It or Not - 42 min walk
  • Dr. P. Phillips Hospital - 1 min walk
  • SeaWorld® Orlando - 2.4 mi / 3.8 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km
  • Aquatica - 2.9 mi / 4.7 km
  • Universal’s Volcano Bay - 2.4 mi / 3.8 km
  • Madame Tussauds - 2.4 mi / 3.9 km
  • SEA LIFE Orlando Aquarium - 2.5 mi / 4 km
  • Wonderworks - 3.1 mi / 5 km

Getting around

  • Orlando International Airport (MCO) - 21 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando Sanford Intl. Airport (SFB) - 43 min drive
  • Orlando Station - 13 min drive
  • Kissimmee Station - 20 min drive
  • Winter Park Station - 22 min drive

At a glance

Hotel size

  • This hotel has 1,990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children's club*

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 2 per room (up to 60 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking
  • Onsite self parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 28
  • Year Built - 1984
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Things to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Cookware, dishware, and utensils

More

  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Water park access (surcharge)

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Small print

Also known as

  • Westgate Lakes Resort Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

Optional extras

Self parking is available for an extra charge

Children's club access is available for an extra charge

Pets are allowed for an extra charge of USD 100 per stay

Service animals exempt from fees

Policies

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 200 per accomodation, per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 100 per stay. Service animals are exempt from fees.
  • You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring American cuisine. Nearby restaurants include Brick House Tavern + Tap (2.4 mi), Yard House (2.5 mi), and Vito's Chop House (2.7 mi).
  • Have fun with onsite activities like kayaking, fishing, and cycling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 spa tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 3 poolside bars, 4 bars, and a sauna, as well as a steam room, an arcade, and a picnic area.
7.8.Good.
  • 2.0.Poor

    Worst hotel experience I've had.

    It was a really bad experience. Started with standing in line for 1 hr check-in, while my family waited in the car. I was told this was normal for a Friday night. After that it took 1 hr to find a parking spot, a 20 minute walking away from our room. Cars were even parked on fire lanes because there was not enough spaces. The next morning my 6 year old got a piece of glass stuck in her foot while in the pool. Another man also got a big cut on his foot. I asked for help, and an employee called for assistance, a security guard artive half hr later with a first aid kit but he was not properly trained and afraid to do anything. He wanted to call 911. He gave us a scissor to pull the glass out with. I saw he had a tweezers in his kit he didnt know he had, and we pulled it out ourselves. Everything went on as normal at the pool as if nothing had happened. Later at the sports bar we were told the system was down and that it happens often. Our food took a very long time and the orders were mixed up, which made it even longer to get our food. The manager and waitress were very nice and we were given a 20% discount. Later that afternoon there was some kind of incident outside our building, and there at least 6 police cars, and I saw 1 lady being arrested. It was just horrible.

    Ernesto, 2 night family trip, May 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome place to stay

    It was awesome. Very helpful in every way. Lol and we are picky. They did everything perfect. Room was perfect. Very easy to get back and forth to our cheer events

    Rhonda, 4 night family trip, May 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing

    We came on our honeymoon and had the most amazing experience the staff is very friendly and welcoming over all great place great location definitely going back and definitely would recommend to everyone

    Andrew, 2 night trip, May 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Another amazingly mini staycation at Westgate Lakes Resort ! Brought our Pomeranian with us and the Resort was very Pet friendly and accommodating ! Thoroughly enjoyed the new TREASURE TREASURE COVE WATER PARK ! We will be sure to bring our Grandchildren on our next visit ! I truly recommend Westgate Lakes Resort for Couples and Families ! Thank you HOTELS.COM FONDLY , John and Colette Capobianco

    John, 2 night trip, Apr 28, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    West gate resort NOT

    Very limited meal options. Pool bars closed and one open, staff was very slow and not friendly. Could not believe we had to pay to go into tiki bar in side water park.

    Jeffrey, 2 night trip, Apr 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Had a great time at the 2542B room except for the fridge that was not working properly so we purchased a styrofoam to chill our beverages Otherwise we enjoyed ourselves... The front desk clerk from the Bronx NY was very helpful and pleasant to speak with during our check in

    Yvette, 5 night trip, Apr 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place and the service was perfect

    ivan, 2 night trip, Apr 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Was wonderful.. very nice room very clean. Love this hotel

    Heather, 2 night trip, Apr 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love it!

    Great stay! This resort is really nice, family friendly, and clean. The condo we had was immaculate and we had no issues. I really liked the curbside check in, it went smooth.

    Chelsea, 1 night trip with friends, Apr 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice Stay

    The stay was nice. Wish food and entertainment vendors were open later.

    Kristina, 4 night family trip, Apr 15, 2021

    Verified Hotels.com guest review

See all 3,218 reviews