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All properties in San Pedro Garza Garcia, Nuevo Leon, Mexico

Novotel Monterrey Valle

4-star hotel with outdoor pool, connected to a shopping center, near Plaza Fiesta San Agustin

  • Free WiFi
From
Rs3,318

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Outdoor Pool
  • Pool
Pool. Image 1 of 74.
1 / 74Pool
7.8.Good.
  • We saw a cockroach inside out room. Bathroom not clean.

    May 1, 2021

  • Bien, muy básico el servicio. Muy bien ubicado.

    Apr 26, 2021

See all 384 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Shopping
Transport options
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 238 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • Plaza Fiesta San Agustin - 12 min walk
  • KidZania Monterrey - 19 min walk
  • Metropolitan Center - 8 min walk
  • Fashion Drive - 11 min walk
  • Galerias Valle Oriente - 21 min walk
  • Convex Exposition Center - 35 min walk
The following facilities or services will be unavailable from April 1 2021 to May 7 2021 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room, 2 Double Beds
  • Superior Room, 1 Queen Bed

Location

  • Plaza Fiesta San Agustin - 12 min walk
  • KidZania Monterrey - 19 min walk
  • Metropolitan Center - 8 min walk

What’s around

Landmarks

  • Plaza Fiesta San Agustin - 12 min walk
  • KidZania Monterrey - 19 min walk
  • Metropolitan Center - 8 min walk
  • Fashion Drive - 11 min walk
  • Galerias Valle Oriente - 21 min walk
  • Convex Exposition Center - 35 min walk
  • Museo del Obispado - 2.5 mi / 4.1 km
  • Paseo San Pedro - 2.4 mi / 3.8 km
  • Basilica de Guadalupe - 2.9 mi / 4.6 km
  • Auditorium Pabellón M - 2.9 mi / 4.7 km
  • Alfa Planetarium - 3.1 mi / 4.9 km

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 30 min drive

At a glance

Hotel size

  • This hotel has 238 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 66 lbs)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered onsite self parking (MXN 50.00 per stay)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities

Working away

  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 3875
  • Conference space size (meters) - 360
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2002
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Monterrey Novotel
  • Novotel Monterrey Valle Hotel San Pedro Garza Garcia
  • Novotel Nuevo Leon
  • Nuevo León Novotel
  • Novotel Monterrey Valle San Pedro Garza Garcia
  • Novotel Monterrey Valle Pedro
  • Novotel Monterrey
  • Novotel Monterrey Valle Hotel
  • Novotel Monterrey Valle San Pedro Garza Garcia
  • Novotel Monterrey Valle Hotel San Pedro Garza Garcia
  • Novotel Monterrey Valle
  • Novotel Monterrey Valle Garza Garcia
  • Novotel Monterrey Valle Hotel
  • Novotel Monterrey Valle Hotel Garza Garcia
  • Novotel Valle
  • Novotel Valle Monterrey
  • Novotel Hotel Monterrey Valle

Optional extras

Covered self parking costs MXN 50.00 per stay

RV/bus/truck parking is available for an extra charge

Buffet breakfast is offered for an extra charge of MXN 200 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 500.00 per pet, per night

Service animals exempt from fees

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Mandatory fees

Pet deposit: MXN 500 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Novotel Monterrey Valle does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 50.00 per stay. Parking spots may be limited. RV/bus/truck parking is available.
  • Yes, there's a seasonal outdoor pool. The swimming pool will be unavailable from April 1 2021 to May 7 2021 (dates subject to change).
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 66 lbs per pet. There's a charge of MXN 500.00 per pet, per night, and there's also a deposit of MXN 500 per night. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is 1 PM. Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include La Torrada (6-min walk), Cenacolo (7-min walk), and Vasto (10-min walk).
  • No, this hotel doesn't have a casino, but Casino Monterrey (7-min drive) and Casino Jubilee (9-min drive) are both nearby.
  • Have fun with nearby winter activities like skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include private pools and a fitness center. Novotel Monterrey Valle also has a garden.
7.8.Good.
  • 8.0.Very good

    Great location, good hotel

    Great location, we had some minor issues like our room did not have a coffee maker (like advertised) so we had to request it and they gave us a broken one and no cups, so then they gave us another one and it worked (yes now with cups)...it is not daily housekeeping like it says, it is every other day, we stayed for 6 days so they cleaned it about 2 times....and we had to request clean towels which due to COVID they had us get them at one point, another day they hand delivered them to us. Overall I like this hotel, it should be better due to the nice area but I would stay there again if I come back.

    Hector, 6 night trip, Nov 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Easy access to restaurants and bars very nice area

    2 night romance trip, Oct 23, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Not flexible in the check in, Have to wait or pay more to have access early to the room.

    1 night trip, Feb 21, 2020

    Verified Expedia guest review

  • 8.0.Very good

    A bit outdated, seems like an 80’s hotel in the rooms, but lobby, restaurant and bar are really cool... would. Stay again, really close by to a huge shopping center, location location location!

    AlexLeon, 2 night business trip, Feb 17, 2020

    Verified Expedia guest review

  • 6.0.Good

    Room should be better maintained

    Reception lacked hospitality, it was indifferent maybe because they were busy yet that’s not an excuse. Hotel lobby is presentable, rooms are simple yet comfortable. Bathroom should've been cleaner, shower grout has mold and vents full of dust.

    1 night business trip, Dec 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The food was very good, I liked the breakfast buffet, I would go back and enjoy it again.

    3 night family trip, Nov 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    All good for me. Good location, and decent prize. The view was also good.

    1 night family trip, Nov 16, 2019

    Verified Expedia guest review

  • 6.0.Good

    The lobby was gorgeous but the rooms were a bit institutional. Very outdated rooms that show a lot of wear.

    1 night romance trip, Sep 26, 2019

    Verified Orbitz guest review

  • 8.0.Very good

    Overall we had a very good stay at this hotel. The pros: The check-in upon arrival was easy & fast The hotel staff is very helpful and polite The wifi works really well Our room was on the 11th floor- it was quiet and spacious These are the areas I believe needed improvement: The bathroom in our room was not as clean as other hotels we’ve stayed at. It needed attention. I left a tip for the cleaning staff two days in a row and a note requesting they clean it. And they did. I didn’t complain to the front desk because I didn’t want to be bothered while on a very short weekend trip to Monterrey but I figured I’d mention it here now that I’m back home. We had breakfast included. The food was good. It’s buffet style & includes fruits, yogurt, granola and omellete/egg bar. I would recommend including a self serve coffee machine. Coffee is served by the wait staff and it would be more convenient to have everything self serve.

    4 night romance trip, Sep 12, 2019

    Verified Expedia guest review

  • 6.0.Good

    Good hotel bad service

    Front desk staff is very rude & non coprative

    Amit, 2 night business trip, Sep 11, 2019

    Verified Hotels.com guest review

See all 384 reviews