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All properties in San Pedro Garza Garcia, Nuevo Leon, Mexico
1 room, 2 adults

Novotel Monterrey Valle

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Dry cleaning/laundry service
Ave Lazaro Cardenas 3000, Esq Dr Alt. Col. Valle Oriente, San Pedro Garza Garcia, NL, 66269, Mexico

4-star hotel with outdoor pool, connected to a shopping center, near Plaza Fiesta San Agustin
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great location, we had some minor issues like our room did not have a coffee maker (like…Nov 1, 2020
  • Easy access to restaurants and bars very nice area Oct 23, 2020

Novotel Monterrey Valle

from Rs3,541
  • Superior Double Room, 2 Double Beds
  • Superior Room, 1 Queen Bed

What’s around Novotel Monterrey Valle

Landmarks

  • Plaza Fiesta San Agustin - 12 min walk
  • KidZania Monterrey - 19 min walk
  • Metropolitan Center - 8 min walk
  • Fashion Drive - 11 min walk
  • Galerias Valle Oriente - 21 min walk
  • Convex Exposition Center - 35 min walk
  • Museo del Obispado - 2.5 mi / 4.1 km
  • Paseo San Pedro - 2.4 mi / 3.8 km

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 30 min drive

At a glance

Key facts

Hotel size

  • This hotel has 238 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 66 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Secured covered onsite self parking (MXN 50.00 per stay)

  • Onsite RV/bus/truck parking (fees apply)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
Working away
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 3875
  • Conference space size (meters) - 360
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2002
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Novotel Monterrey Valle’s small print

Also known as

  • Monterrey Novotel
  • Novotel Monterrey Valle Hotel San Pedro Garza Garcia
  • Novotel Nuevo Leon
  • Nuevo León Novotel
  • Novotel Monterrey Valle San Pedro Garza Garcia
  • Novotel Monterrey Valle Pedro
  • Novotel Monterrey
  • Novotel Monterrey Valle Hotel
  • Novotel Monterrey Valle San Pedro Garza Garcia
  • Novotel Monterrey Valle Hotel San Pedro Garza Garcia
  • Novotel Monterrey Valle
  • Novotel Monterrey Valle Garza Garcia
  • Novotel Monterrey Valle Hotel
  • Novotel Monterrey Valle Hotel Garza Garcia
  • Novotel Valle
  • Novotel Valle Monterrey
  • Novotel Hotel Monterrey Valle

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: MXN 500 per night

Optional extras

Covered self parking costs MXN 50.00 per stay

RV/bus/truck parking is available for an extra charge

Buffet breakfast is offered for an extra charge of MXN 200 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 500.00 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Monterrey Valle

  • Does Novotel Monterrey Valle offer free cancellation for a full refund?
    Yes, Novotel Monterrey Valle does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Novotel Monterrey Valle?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novotel Monterrey Valle?
    Yes. Self parking costs MXN 50.00 per stay. Parking spots may be limited. RV/bus/truck parking is available.
  • Is there a pool at Novotel Monterrey Valle?
    Yes, there's a seasonal outdoor pool. The swimming pool will be unavailable from April 1 2021 to April 30 2021 (dates subject to change).
  • Are pets allowed at Novotel Monterrey Valle?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 66 lbs per pet. There's a charge of MXN 500.00 per pet, per night, and there's also a deposit of MXN 500 per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Novotel Monterrey Valle?
    You can check in from 3 PM - midnight. Check-out time is 1 PM. Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Novotel Monterrey Valle?
    Yes, there's an onsite restaurant. Nearby restaurants include La Torrada (6-min walk), Cenacolo (7-min walk), and Vasto (10-min walk).
  • Is there an onsite casino at Novotel Monterrey Valle?
    No, this hotel doesn't have a casino, but Casino Monterrey (7-min drive) and Casino Jubilee (9-min drive) are both nearby.
  • What is there to do at Novotel Monterrey Valle and nearby?
    Have fun with nearby winter activities like skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include private pools and a fitness center. Novotel Monterrey Valle also has a garden.

Recent reviews

Good 7.8 From 377 reviews

Fair 4.0
Not flexible in the check in, Have to wait or pay more to have access early to the room.
us1 night trip
Very good 8.0
A bit outdated, seems like an 80’s hotel in the rooms, but lobby, restaurant and bar are really cool... would. Stay again, really close by to a huge shopping center, location location location!
AlexLeon, us2 night business trip
Good 6.0
Room should be better maintained
Reception lacked hospitality, it was indifferent maybe because they were busy yet that’s not an excuse. Hotel lobby is presentable, rooms are simple yet comfortable. Bathroom should've been cleaner, shower grout has mold and vents full of dust.
mx1 night business trip
Exceptional 10.0
The food was very good, I liked the breakfast buffet, I would go back and enjoy it again.
us3 night family trip
Exceptional 10.0
All good for me. Good location, and decent prize. The view was also good.
us1 night family trip
Good 6.0
The lobby was gorgeous but the rooms were a bit institutional. Very outdated rooms that show a lot of wear.
us1 night romance trip
Very good 8.0
Overall we had a very good stay at this hotel. The pros: The check-in upon arrival was easy & fast The hotel staff is very helpful and polite The wifi works really well Our room was on the 11th floor- it was quiet and spacious These are the areas I believe needed improvement: The bathroom in our room was not as clean as other hotels we’ve stayed at. It needed attention. I left a tip for the cleaning staff two days in a row and a note requesting they clean it. And they did. I didn’t complain to the front desk because I didn’t want to be bothered while on a very short weekend trip to Monterrey but I figured I’d mention it here now that I’m back home. We had breakfast included. The food was good. It’s buffet style & includes fruits, yogurt, granola and omellete/egg bar. I would recommend including a self serve coffee machine. Coffee is served by the wait staff and it would be more convenient to have everything self serve.
us4 night romance trip
Good 6.0
Good hotel bad service
Front desk staff is very rude & non coprative
Amit, us2 night business trip
Poor 2.0
The nickel and dime EVERYTHING! If you need extra towels the frown about it. If you want to use the pool be ready to pay extra! And forget about checking in early... they will charge you extra to be in their so callled priority list which doesn’t mean anything since you won’t get the room after 3pm
Alvaro, us2 night trip
Exceptional 10.0
Customer Services was excellent, very professional staff
IvonneCruz, us2 night business trip

Novotel Monterrey Valle