Holiday Inn Express Hotel & Suites Charlotte, an IHG Hotel

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Pool
Pool
Pool
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Holiday Inn Express Hotel & Suites Charlotte, an IHG Hotel

Holiday Inn Express Hotel & Suites Charlotte, an IHG Hotel

2.5 star property
No-frills hotel in Charlotte

8.2/10 Very good

370 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
Map
500 Meijer St, Charlotte, MI, 48813
Main amenities
  • Daily housekeeping
  • Fitness center
  • Room service
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Self-serve laundry
  • Meeting room
  • Multilingual staff
  • Free newspapers in the lobby
For families
  • Free cribs/infant beds
  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Lansing Mall - 20 min drive
  • Michigan State Capitol - 23 min drive
  • Lansing Center - 23 min drive
  • Adado Riverfront Park - 24 min drive
  • Potter Park Zoo - 23 min drive
  • Jackson Field - 23 min drive
  • Lansing City Market - 24 min drive
  • Michigan State University - 26 min drive
  • Breslin Center - 27 min drive
  • Forest Akers Golf Courses - 26 min drive
  • Spartan Stadium - 28 min drive

Getting around

  • Lansing, MI (LAN-Capital Region Intl.) - 27 min drive

About this property

Holiday Inn Express Hotel & Suites Charlotte, an IHG Hotel

Holiday Inn Express Hotel & Suites Charlotte, an IHG Hotel is a great choice for a stay in Charlotte. Guests can visit the fitness center for a workout, and free perks include WiFi, self parking, and on-the-go breakfast daily between 6:00 AM and 9:30 AM. Fellow travelers say good things about the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 67 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - 2:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast 6:00 AM–9:30 AM on weekdays and 6:00 AM–10:00 AM on weekends
  • Room service

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • Swimming pool

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge

Languages spoken

  • English

Room amenities

Be entertained

  • 55-inch TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 10.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Holiday Inn Express Charlotte
Holiday Inn Express Hotel Charlotte
Holiday Inn Express Hotel Suites Charlotte
Holiday Inn Express Hotel Suites Charlotte an IHG Hotel
"Holiday Inn Express Hotel Suites Charlotte an IHG Hotel"
Holiday Inn Express Hotel & Suites Charlotte, an IHG Hotel Hotel

Frequently asked questions

Overall score and ratings

8.2

Very good

8.5/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

8.2/10

Property conditions & facilities

7.3/10

Eco-friendliness

8/10 Very good

Nice place to stay
Check in was good and easy. Customer service was good. Room was clean. Only downfall was the pancake machine was down and there was no bacon, only sausage. Minor things but overall was good.
Brian, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

2 hour check-in delay + double-charged !
The hotel is conveniently located, and is in what seems to be a safe part of the town. The room was nice and seemed clean - no issues. The problem was the check-in process. We booked on hotels.com and when we arrived the front-desk person saw our reservation, but struggled with the system to check us in. We waited as she struggled for 30 minutes, and she made several calls to the front-desk manager, and also the hotel general manager. With no progress being made, we decided to go for dinner. 90 minutes later we returned and still no success. After all the attempts we were also double-charged for the incidental fee ($50) and also charged for a direct booking of our room - which somehow she was able to do once she swiped my card for the incidental fee. Bottom line ... 2 hours later she finally was able to check us in and give us a room. She was very nice and polite - but having a 2 hour check-in and the double-charging error is completely unacceptable. They say that they have reversed the extra charges, but I have yet to see my credit card statement. The front-desk check-in process was a mess, and sadly this has soured me on the other aspects of what was otherwise a decent hotel.
David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Beds were super comfy and having Meijers next door was convenient. Cute downtown area.
April, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kyle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Justine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Charlotte/Eaton Rapids area hotels
There are some bad options in the Charlotte/Eaton Rapids area. Trying yo get the cheapest room in the area will introduce you to those.
Lloyd, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

No transparency about lack of pool
Staff was nice and helpful. No pool/hot tub. This needs to be noted in the hotels information on hotels.com. I did hear the front desk clerk say it upon answering the phone but most people do not call in reservations anymore. Make note of the pool being closed or make sure to discount people on site when they're expecting a pool to be available. The bed was super comfortable. The breakfast had plenty of protein options and lots of options overall. Overall, 6 out of 10 solely because of the pool issue.
Kelly, 2-night trip
Verified Hotels.com guest review

6/10 Good

The bed itself was terrible. Everything else was AMAZING but i didnt sleep at all on that mattress.
Shannon, 1-night romance trip
Verified Orbitz guest review

6/10 Good

False advertising bc pool was closed.
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointed
Was really disappointed that the pool and hot tub were closed, and the only option was to cancel because of it. Part of why we chose that particular hotel was the pool and hot tub and wish a partial refund would have been offered.
Elizabeth, 1-night family trip
Verified Hotels.com guest review