Skip to main content

Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
Luxury beachfront property with spa, near Puerto Aventuras Marina

Choose dates to view prices

Escape to the luxurious Hard Rock Hotel Riviera Maya - All Inclusive, where you can tee off at the 18-hole golf course or relax on a private beach with soothing massages. Treat yourself to international cuisine at one of the 9 on-site restaurants and stay connected with in-room WiFi.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is ₹31,746
₹38,741 total
includes taxes & fees
31 May - 1 Jun

Why we love this property

Beach bliss awaits
This all-inclusive hotel sits on a private white sand beach. Guests can enjoy beach towels, umbrellas, and beachside massages.
Work and play paradise
Private beach property combines business facilities with leisure offerings. Conference center joins spa services and an 18-hole golf course.

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Gold Deluxe King Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Gold Deluxe King Room

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

7.8 out of 10
Good
(23 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 480 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 240 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

  • Garden view
  • 90 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

  • Partial ocean view
  • 179 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 480 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds

  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate bathtub and shower, jetted bath, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
Playa del Carmen
  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.4 out of 10, Very good, 5,351 reviews
The price is ₹21,222
₹26,007 total
includes taxes & fees
20 May - 21 May
Occidental at Xcaret Destination - All Inclusive
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

What's nearby

  • Kantenah Lagoon - 8 min walk - 0.7 km
  • Blu Riviera Maya - 5 min drive - 2.2 km
  • Puerto Aventuras Golf Club - 6 min drive - 3.6 km
  • Puerto Aventuras Marina - 7 min drive - 3.9 km
  • Dolphin Discovery - 7 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive
  • Tulum Intl. Airport (TQO) - 81 min drive
  • Cozumel Intl. Airport (CZM) - 18.4 miles/29.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Las Brisas - ‬11 min drive
  • ‪El Abuelo - ‬10 min drive
  • ‪Bloved Restaurant & Lounge - ‬11 min drive
  • ‪The Market - ‬4 min walk
  • ‪Bamboleo Snack & Grill - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 10-minute drive of Puerto Aventuras Marina. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. The Market, one of 9 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub, and a free kid's club. The helpful staff and overall property condition get good marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Land activities

Climbing wall

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

At a glance

DONE

Hotel size

    • 1264 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 5:30 AM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis
  • Basketball
  • Volleyball
  • Pro golf lessons
  • Mini golf
  • Kayaking
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (87823 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site

Facilities

  • 9 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (roundtrip)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Hard Rock Hotel Riviera Maya

Hard Rock Hotel All Inclusive Riviera Maya

Hard Rock Hotel Maya

Hard Rock Hotel Maya Riviera

Hard Rock Hotel Riviera

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras

Hard Rock Riviera Maya

Hard Rock Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya All Inclusive Solidaridad

Hard Rock Hotel Riviera Maya Solidaridad

Hard Rock Riviera Maya Inclus

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, an airport shuttle is available. The charge is USD 68 per person roundtrip.

What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Hard Rock Hotel Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (22-min drive) is nearby.

What is there to do at Hard Rock Hotel Riviera Maya - All Inclusive and nearby?

Have fun with onsite activities such as kayaking, and improve your game on the tennis courts. Additional recreation onsite includes basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya - All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a waterslide, a sauna, and a steam room.

Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there are 9 onsite restaurants, featuring international cuisine.

Does Hard Rock Hotel Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does Hard Rock Hotel Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hard Rock Hotel Riviera Maya - All Inclusive like?

Hard Rock Hotel Riviera Maya - All Inclusive is located on the waterfront. Popular attractions include Xcaret Eco Theme Park, which is 19 minutes away by car.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

8.0

Very good

8.4

Cleanliness

8.2

Amenities

8.4

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The pools were fun, well-maintained, and offered a variety of activities and entertainment for all ages. (21 reviews)
  • The beach area was clean, safe, and suitable for swimming and snorkeling with calm waters and abundant marine life. (16 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Room
Restaurant
Children
Beach
Family friendly
Booking
Water park
Entertainment

Reviews

Verified

10/10 Exceptional

Grest family fun that didn’t feel to overcrowded
Dan, 4-night trip
Verified

10/10 Exceptional

They have the best food , I’ve been to Mexico few times and I always have hard time with the food , but this resort got the best food ever , best staff , best service , I would definitely come back and recommend
Khaled, 5-night trip
Verified

10/10 Exceptional

This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back
Beatrice, 3-night trip
Verified

10/10 Exceptional

The service is excellent!
XueBin, 6-night trip
Verified

10/10 Exceptional

The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip!
Jessica, 7-night trip
Verified

8/10 Very good

The staff were all lovely, facilities and rooms clean. Food was good. Some areas, room included need refresh and updating, but i understand they are slowly renovating. Overall a great experience.
Bethany Mc Kenzie, 5-night trip
Verified

8/10 Very good

Staff was amazing. Very accommodating.
Natasha, 6-night trip
Verified

10/10 Exceptional

They stay was amazing the room was great and service incredible. We felt like celebrities
Beautiful beaches
Kevin Daniel, 4-night trip
Verified

10/10 Exceptional

Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Masumi, 2-night trip
Verified

8/10 Very good

Lots of fun stuff to do, excellent pools and some restaurants are top class
Anu, 3-night trip
Verified

10/10 Exceptional

Great place to take the kids has lots of activities and this food is wonderful, it also has a good romantic feeling for the adults on the adults only section
Grecia, 2-night trip
Verified

10/10 Exceptional

Beautiful hotel, excellent amenities. Friendly staff.
Eliana, 1-night trip
Verified

10/10 Exceptional

Amazing property, staff, pools, service and dining options
Ashley, 6-night trip
Verified

6/10 Good

This hotel has so many things for kids to do: waterpark, trampolines, pools, activities, etc. We had a great time. The staff is friendly and helpful. However, we booked two rooms together and we were not together. Then the plumbing in our room was very loud. They moved our room after day 3 and gave us 2 massages for lack of sleep. Our next room had loud AC, I think the fan was broken. Wonderful vacation, teens had a blast, but rooms need some work.
Kristie, 6-night trip
Verified

10/10 Exceptional

Great for large family of 6. Lots of activities for kids and family friendly. Restaurant options and overall atmosphere was great!
Josiah, 6-night trip
Verified

10/10 Exceptional

Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
Gabriela, 4-night trip
Verified

10/10 Exceptional

Very good service and people very amicable
Yara, 4-night trip
Verified

10/10 Exceptional

Great for family with kids … lots to do around the property
Jigar, 4-night trip
Verified

8/10 Very good

Great place. Good food. A bit outdated but they seem to be working on that.
Estevan, 3-night trip
Verified

8/10 Very good

Transportation is definitely the biggest one, great service, friendly staff.
Rigo Ariel, 5-night trip
Verified

6/10 Good

The grounds and staff were great. The overall resort needs a major renovation. Cracked walls, peeling paint, issues with in room amenities not working (coffee maker & safe). Bed was comfortable but made loud noise when getting up. If you don't have young children go to a different resort. The walls are so thin we could hear the baby crying next door and kids running and slamming doors at all hours of the early mornings. Definitely not a place for families with older teens or no children.
Adrienne, 1-night trip
Verified

10/10 Exceptional

Great place to start with family!
Christian, 5-night trip
Verified

6/10 Good

Food was ok, not a ton of activities, arcade area is extra and run down, rooms are dated… loved all the animals and the pools are nice. My family’s favorite Cancun resort is still Moon Palace.
Valerie, 7-night trip
Verified

10/10 Exceptional

They upgraded our room and I was truly amazed... this property was beautiful all around, best food ever, staff was amazing, helpful and friendly. Totally pleased and will be going back
Melody, 5-night trip
Verified

10/10 Exceptional

Clean room and the secustomer service
Yolanda, 4-night trip