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Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel

Photo gallery for Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel

Exterior
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel

Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel

4.5 star property
Luxury hotel with outdoor pool, near Canal Street

7.6/10 Good

1,856 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
739 Canal Street, New Orleans, LA, 70130
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Valet parking
  • Business center
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
  • Conference space
  • Multilingual staff
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In French Quarter
  • Canal Street - 1 min walk
  • Bourbon Street - 1 min walk
  • Harrah's New Orleans Casino - 8 min walk
  • Jackson Square - 10 min walk
  • Caesars Superdome - 16 min walk
  • National World War II Museum - 17 min walk
  • Smoothie King Center - 20 min walk
  • Ernest N. Morial Convention Center - 24 min walk
  • Port of New Orleans - 29 min walk
  • Saenger Theatre - 1 min drive

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 25 min drive
  • New Orleans Union Passenger Terminal - 19 min walk

Restaurants

  • Palace Cafe - 2 min walk
  • Mr. B's Bistro - 3 min walk
  • Criollo Restaurant - 3 min walk
  • Carousel Bar - 3 min walk
  • Daisy Dukes Restaurant - 3 min walk

About this property

Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel

Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel offers a fantastic location, putting you just a 5-minute walk from Canal Street and Bourbon Street. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. This luxurious hotel is also within a 15-minute walk of Harrah's New Orleans Casino and Jackson Square. The helpful staff and restaurant get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 693 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 49 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rentals/tours nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (32001 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable/satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 5.00 per accommodation, per night. This fee does not apply to children under 18 years of age.

Optional extras

  • Breakfast costs between USD 15 and USD 35 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Parking

  • Valet parking costs USD 49 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property does not permit coolers in guestrooms.

Also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans
Astor Crowne Plaza New Orleans
Astor Crowne Plaza New Orleans an IHG Hotel
Astor Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans French Quarter an IHG Hotel

Frequently asked questions

Does Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel offer free cancellation for a full refund?
Yes, Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel?
Yes. Valet parking costs USD 49 per day. RV/bus/truck parking is available.
What are the check-in and check-out times at Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel?
You can check in from 4 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel?
No, this hotel doesn't have a casino, but Harrah's New Orleans Casino (8-min walk) and Fair Grounds Race Course (6-min drive) are both nearby.
What is there to do at Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel and nearby?
Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.
Are there restaurants at or near Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Ruby Slipper Café (3-min walk), Restaurant R'evolution (3-min walk), and GW Fins (3-min walk).
What's the area around Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel like?
Astor Crowne Plaza New Orleans French Quarter, an IHG Hotel is in French Quarter, a short 1-minute walk from Canal Street and 16 minutes' walk from Caesars Superdome. Travelers say this hotel is in a good location.

Overall score and ratings

7.6

Good

7.8/10

Cleanliness

7.9/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

2/10 Poor

Good stay but horrible customer service
The hotel overall was decent but customer service horrible. They have charged me over 500 dollars and no one will call me back to get a refund!!!
Erica, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Less than impressed
This place has really gone down hill in the last few years. Very dated and the neighborhood has gotten worse. The bathroom sink dropped all night, the toilet handle was broken. The corridors near the elevator smelled like urine and I got to listen to someone from staff argue with a guest in their room. I'm guessing she missed checkout, but everyone in the floor could hear it. I won't be returning to the Astor.
Eric, 1-night trip
Verified Hotels.com guest review

6/10 Good

Service desk was great upon checking in. We were able to check in early
Monique, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joyce, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Catherine, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Not a Five Star
The location was close to Bourbon St which was a plus, however venturing out on night onto Canal St was a bit shady. We noticed a lot of people just hanging out and cursing. For a supposed five star hotel I have seen better rooms at the Holiday Inn. There also was no refrigerator or microwave in the room. The lobby and lounge area were nice.We did eat in the Bourbon restaurant and it was okay,although some in our party didn't like the food.... Overall I give it highest point for location but not accomodations. Staff was friendly.
Pamela, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

claudia, 1-night trip
Verified Hotels.com guest review

4/10 Fair

It took forever to get extra blankets.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Good for a night on Bourbon street
Fun location- nice overall. Bathroom could have been a little cleaner
Kevin, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Location
Hotel has a great location. Room was very comfortable.
Mark, 2-night trip
Verified Hotels.com guest review