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Sheraton Old San Juan Hotel

Bayfront hotel with outdoor pool, near Pier 3

  • Free WiFi
From
Rs11,810

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Outdoor Pool
  • Living Area
  • Terrace/Patio
Terrace/Patio. Image 1 of 127.
1 / 127Terrace/Patio
8.2.Very good.
  • Too pricey

    May 19, 2019

  • The service at this Hotel was extremely excellent the staff where very attentive to all…

    Apr 23, 2021

See all 1,040 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Shopping
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 240 smoke-free guestrooms
  • Housekeeping once per stay
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • In Old San Juan
  • Port of San Juan - 1 min walk
  • Castillo de San Cristobal - 12 min walk
  • Pier 3 - 1 min walk
  • Pier 1 - 3 min walk
  • Teatro Tapia - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Traditional Room, 1 King Bed, Non Smoking, No View
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking, Bay View
  • Suite, 1 Bedroom, Balcony, Bay View
  • Suite, 1 Bedroom, Non Smoking, City View
  • Junior Suite, 1 Bedroom, Non Smoking

Location

  • In Old San Juan
  • Port of San Juan - 1 min walk
  • Castillo de San Cristobal - 12 min walk

What’s around

Landmarks

  • In Old San Juan
  • Port of San Juan - 1 min walk
  • Castillo de San Cristobal - 12 min walk
  • Pier 3 - 1 min walk
  • Pier 1 - 3 min walk
  • Teatro Tapia - 3 min walk
  • Museo del Mar - 5 min walk
  • Paseo de la Princesa - 5 min walk
  • Castillo San Felipe del Morro - 21 min walk
  • Plaza las Americas - 5.3 mi / 8.5 km
  • Casa Bacardi - 10.1 mi / 16.3 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

At a glance

Hotel size

  • This hotel has 240 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • 2 per room (up to 25 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (USD 25.65 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Spa tub
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 8073
  • Conference space size (meters) - 750
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Grab bar - near toilet
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)

More

  • Housekeeping - once per stay
  • In-room safe (laptop compatible)

Special features

Dining

Palio - This restaurant specializes in local cuisine and serves breakfast and brunch. Happy hour is offered.

Small print

Also known as

  • Old San Juan Casino
  • Old San Juan Sheraton
  • San Juan Sheraton
  • Sheraton Old San Juan Hotel And Casino
  • Sheraton Old San Juan Hotel San Juan
  • Sheraton San Juan
  • Sheraton Old San Juan Hotel
  • Sheraton Old Hotel
  • Sheraton Old Juan Hotel Juan
  • Sheraton Old San Juan Hotel Hotel
  • Sheraton Old San Juan Hotel San Juan
  • Old Sheraton
  • Sheraton Old San Juan Hotel Hotel San Juan
  • Old Sheraton Hotel
  • Sheraton Old
  • Sheraton Old Hotel & Casino
  • Sheraton Old San Juan
  • Sheraton Old San Juan Casino
  • Sheraton Old San Juan Hotel & Casino
  • Sheraton San Juan Casino

Optional extras

Early check-in can be arranged for an extra charge of USD 75 (subject to availability)

Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Valet parking costs USD 25.65 per night with in/out privileges

Microwaves are available for USD 10 per night

Refrigerators are available for USD 10 per night

Rollaway beds are available for USD 25.0 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 16 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 125.00 per accommodation, per stay

Service animals exempt from fees

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: 18.53 percent of room rate

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Old San Juan Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 25.65 per night.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 25 lbs per pet. There's a charge of USD 125.00 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. There's a charge of USD 75 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 75 (subject to availability). Express check-out is available.
  • Yes, Palio offers local cuisine. Nearby restaurants include Dragonfly (4-min walk), Cuatro Sombras (4-min walk), and Marmalade Restaurant (4-min walk).
  • No, this hotel doesn't have a casino, but Sheraton Casino (5-min drive) and Casino del Mar at La Concha Resort (13-min drive) are both nearby.
  • Have fun with nearby activities like hiking and snorkeling, and practice your swing on the nearby golf course. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Sheraton Old San Juan Hotel also has a 24-hour health club.
8.2.Very good.
  • 2.0.Poor

    Never again

    The hotel is clean and it in a nice area but however the restaurant is close. The housekeeping is every 3 days and they have the nerve to change you resort fee everyday when the hotel not by the ocean and they don’t even provide chair and towel for guest to go to the nearest beach.

    5 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Not very good

    Was old coffee in the pot, old food in the freezer. Pillows smelled like mold. Clearly during covid they’re not doing anything extra if they’re not even doing the basics

    Gary, 4 night trip with friends, Apr 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Average stay/premium price

    It was just ok not bad, hotel was clean, service was ok, just nothing stood out that would make me come back at that price over the cheaper hotels near by!

    Richard, 2 night trip, Mar 27, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    It was ok

    They never cleaned our room or brought us fresh towels. The room was cold even when you turned off the air it was still blowing.

    Annie, 2 night trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel was staff was nice for the most part. Rooms were decent, the heat didn't work. The view was nice but the balcony was very small nothing like the pictures. The breakfast was ok as well.

    Imani, 3 night trip with friends, Mar 18, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Room 512 is horrible. Ice machine is across the hall and it makes a ton of noise while making ice and even more noise when people serves it. Couldn’t sleep at all. Told the hotel at check out, didn’t care much!!

    Jose, 1 night family trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Will not stay again

    It was not so good. Staff needs to more polite and accountable for the horrible parking service they have a contract

    Griselle, 2 night family trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Dirty Room poor service

    My husband and I visit PR February 25-28th 2021 The Room was dirty bathroom needs attention. Towels super old. No room service. Had to call several times for towels, hair dryer and toilet paper. Also fire alarm went off at 3am. I called the Lobby. No one answer so we went to the lobby there was one person working there. His phone was going off. Finally he helped us. And he told us that the alarm went off because of the hot water being used. It was super inconvenient because it was in the middle of the night. No one Reach out to us regarding that experience. I paid $617. For Three nights in a semi-clean room. Find another facility. Will not stay here again.

    Cecilia, 3 night trip, Feb 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Soso

    Breakfast organization horrible. No information aboutParking available

    Ana, 1 night family trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The hotel is in the heart of Old San Juan making it a perfect location to walk to all the great places of the area. Staff was super friendly and helpful. Im looking forward to stay here again.

    1 night family trip, Jan 1, 2021

    Verified Expedia guest review

See all 1,040 reviews