2/10 Poor
30 July 2021
Very low service…. No service managers after 6 pm. No one try to fix any problems. All food overpriced and if you will get prepaid lunches and dinner it is not enough food, seats, or plates…. In dining room is hot and not comfortable…. Outdoor pool for kids open till 6 pm…. Not enough places too… people angry and many conflicts because of this problem. the building is very old and poorly maintained. the door to my room just fell out and no one was even going to fix it. the carpet is dirty and everything is in holes, the bathroom is dirty. the furniture on the balcony is broken. I tore my sneakers on the step at the entrance, as it is broken and there are many sharp metal pieces sticking out. They reacted very coldly to the complaint, promised to figure it out, but no one fixed anything in 5 days and no one contacted me. the attitude towards clients is very indifferent. Their good can only note the location of the hotel and the view from the room window. If you want to relax without stress then you shouldn't stay at this hotel. the elevators are very slow and you can wait in line for ten minutes or more.
5-night family trip
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