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Edgewater Hotel - Gatlinburg

Photo gallery for Edgewater Hotel - Gatlinburg

Front of property
Indoor pool
Indoor/outdoor pool
Indoor pool
Terrace/patio

Overview of Edgewater Hotel - Gatlinburg

Edgewater Hotel - Gatlinburg

3.0 star property
3-star hotel in national park

8.0/10 Very good

1,002 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
402 River Rd, Gatlinburg, TN, 37738

Room options

About this area

What's nearby

  • In a national park

About this property

Edgewater Hotel - Gatlinburg

Property Location
With a stay at Edgewater Hotel - Gatlinburg in Gatlinburg, you'll be in a national park, a 3-minute walk from Ripley's Aquarium of the Smokies and 5 minutes by foot from Gatlinburg Sky Lift. This hotel is 0.3 mi (0.5 km) from Gatlinburg Space Needle and 0.6 mi (1 km) from Gatlinburg Convention Center.

Rooms
Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Don't miss out on the many recreational opportunities, including an outdoor pool, an indoor pool, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, a fireplace in the lobby, and tour/ticket assistance.

Dining
A complimentary hot/cold buffet breakfast is served daily from 7 AM to 10 AM.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Number of onsite parking spaces limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning

What to do

  • Fishing
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Downhill skiing nearby
  • Scooter/moped rentals nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • ATM/banking
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar near toilet

Languages

  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping

Fees & policies

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Overall score and ratings

8.0

Very good

8.3/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

7.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Michael, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Perfect location
We stay at this hotel for the location - walk across the parking lot and you’re on the main strip in Gatlinburg. That being said, don’t stay if you’re planning on spending a lot of time if your room. The elevators are painfully slow. We had housekeeping walk unannounced into our rooms when we were in there w/do not disturb signs up…twice, which given the fact they weren’t providing service was very confusing. We were also supposedly on a non-smoking floor that constantly reeked of multiple substances.
Justin, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Quick getaway
We enjoyed our stay very much. The inside/outside pool was fun. Our bedroom was comfortable and quiet. The only minor negative was the TV did not have all the channels the quite said the hotel offered, and the remote worked very poorly. I talked with the front desk and a gentleman was sent, but he just reset the TV and left. No one ever checked back to see if the problem was fixed or replace the remote. Like I said, minor problem (major for a teenager). Overall we had a good time.
Kimberly, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Family getaway
Breakfast was a plus, condition of hotel was better than expected. Excellent location! Read not so good reviews about the parking and elevators but we didn’t experience any issues. Noise from the street and hallway, not so good.
Margaret, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Unhappy visit on cleanliness but nice staff
We saw roaches on walls waking down the hall to our room and the second night we slept with the lights on because we got in our bed and they was a bug on shoulder as we was getting ready to sleep. The breakfast was good but once we saw the roaches the second night we didn't eat the next morning. The toilet wouldn't flush the first night but we called and they came and fixed that.But we got in the hot tub and we both broke out with red whelks all over us and started itching ofel and had get out and go take shair.We figured they had too many chemicals in it..The hotel room was supposed to have fire place in it but didn't. And the door to the balcony wouldn't lock good. But the view was very pretty.I think they just need to update the hotel alot in rooms and pool area...and please get rid of the bugs.The people was very nice there though...
Tommie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice place to stay
I really enjoyed staying at this hotel. It is centrally located within easy walking distance of most everything. The staff were very friendly and helpful. The parking spaces are really tight and there were long waits for the elevator, but I will return despite these issues.
Carla, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel
We had a terrific experience at the Edgewater. Great location and a very clean hotel with nice features. Creekside balconies are nice.
Bob, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our little getaway to the Smoky Mountains
It was absolutely great ! Great room , service was excellent , continental breakfast was awesome , great location & parking where you could walk to all the shops & restaurants on the strip ! My wife & I would definitely come back & we would definitely recommend others to stay there .
Kevin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dianne, 2-night family trip
Verified Hotels.com guest review