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1 room, 2 adults

Paradisus by Melia Cancun - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Children's pool
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500, Mexico

Upscale beachfront property with spa, near Aquaworld
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Place was great in every aspect. Francisco who waited on us at the pool was efficient and…Jan 11, 2021
  • We have been to Cancun several times, but never with our children. This time we took our…Jan 7, 2021

Paradisus by Melia Cancun - All Inclusive

from Rs27,902
  • Junior Suite, Lagoon View
  • Junior Suite, Ocean View
  • The Reserve Deluxe Lagoon View Junior Suite
  • The Reserve Deluxe Ocean View Junior Suite
  • The Reserve One Bedroom Deluxe Ocean View Suite
  • The Reserve Deluxe Lagoon View Suite
  • The Reserve Deluxe Ocean View Suite
  • The Reserve One Bedroom Deluxe Lagoon View Suite
  • Luxury Junior Suite Ocean View
  • Premium Junior Suite
  • Premium Suite, 1 Bedroom (Master 1 Bedroom)
  • Premium Suite, 2 Bedrooms
  • Premium Suite, 1 Bedroom
  • The Reserve Deluxe Gobernor Suite

What’s around Paradisus by Melia Cancun - All Inclusive

Landmarks

  • In Zona Hotelera
  • Aquaworld - 4 min walk
  • Delfines Beach - 33 min walk
  • Cancun Interactive Aquarium - 39 min walk
  • El Rey Ruins - 40 min walk
  • La Isla Shopping Mall - 43 min walk
  • Maya Cancun Museum - 17 min walk
  • Ballenas Beach - 1 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 657 rooms
  • Arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 12:30 PM
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club (ages 4 - 17)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Onsite parking limited

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 10 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Golfing on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built - 1990
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch LCD TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 17 years old

Entertainment
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Tennis lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Enso - This theme restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.

Mole - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Vento - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Bana - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Tennis on site
  • Fitness classes on site
  • Golfing on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Paradisus by Melia Cancun - All Inclusive’s small print

Also known as

  • All Inclusive Paradisus
  • Paradisus Resort Cancun
  • Cancun Gran Melia
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  • Grand Melia Cancun
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Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Paradisus by Melia Cancun - All Inclusive

  • Does Paradisus by Melia Cancun - All Inclusive offer free cancellation for a full refund?
    Yes, Paradisus by Melia Cancun - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Paradisus by Melia Cancun - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Paradisus by Melia Cancun - All Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Paradisus by Melia Cancun - All Inclusive?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Paradisus by Melia Cancun - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Paradisus by Melia Cancun - All Inclusive?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 12:30 PM. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Are there restaurants at or near Paradisus by Melia Cancun - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Mikado (8-min walk), La Capilla Argentina (9-min walk), and Gustino Italian Grill (12-min walk).
  • Is airport shuttle service offered by Paradisus by Melia Cancun - All Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Paradisus by Melia Cancun - All Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are both nearby.
  • What is there to do at Paradisus by Melia Cancun - All Inclusive and nearby?
    Have fun with onsite activities like kayaking and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics , Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Paradisus by Melia Cancun - All Inclusive also has 7 bars, a health club, and spa services, as well as an arcade and a garden.

Recent reviews

Very good 8.0 From 1,889 reviews

Very good 8.0
Beautiful place
Paradisus is gorgeous and they did an excellent job of cleanliness and safety with the covid issues. We had 5 rooms and a group of 11. The waitstaff and spa staff was very attentive and excellent. we had a lot of issues with reservations for meals and events because we couldn't get our app to work on our phone. The Reserve was wonderful, loved the amenities, but the regular front desk checkin area is very unhelpful and slow to respond. Beware check out takes as long as checkin and they won't let you leave and keep a credit card on file. No big deal - if you know in advance and are not trying to get to the airport! Beautiful property though and even with a fees hassles and issues it was well worth the trip!
Pamela, us7 night family trip
Good 6.0
Beautiful hotel but I wouldn’t stay here again
Staff servers were amazing and the actual hotel was beautiful. I dId not care for concierge service. They kept trying to push us to go listen to their spiel on their new hotel “Circle”. We were on vacation and not interested. We were approached by multiple people daily. Once I wasn’t interested, they stopped being helpful. I wanted to rent a cabana for the day and they kept telling me how much free stuff we could get by listening about the new hotel. They never did reserve the cabana for us so they were out the money for that. We also paid for a luxury ocean front room, which we received but the view was blocked because all the AC units and exhaust were in front of us. The exhaust was from the restaurants so our room smelled like food and was so noisy we couldn’t have stood on the balcony to enjoy the scenery and breeze because of the noise and smell. Since the hotel was at reduced capacity, that was disappointing since it wasn’t full. Trying to get reservations for dinner was also a challenge and you had to basically make a reservation prior to arriving.
Lora, us4 night trip
Exceptional 10.0
Melia
Best of cancun
Randy, mx3 night family trip
Exceptional 10.0
Nice place
Wife and I had a great time here celebrating our 11th wedding anniversary. We even got a free lobster dinner on the beach while there.
Brian, us3 night family trip
Exceptional 10.0
I like everything!! Very clean, good service!! Wonderful
Saryyyuni, us4 night family trip
Very good 8.0
Overall our experience was great. The only thing we dislike was the fact that you had to make reservations for dinner.
us7 night family trip
Exceptional 10.0
Workers was very good very friendly staff and food was very good property was very clean
Racquel, us3 night romance trip
Exceptional 10.0
Overall excellent. Minor issues that didn’t matter overall but caught my attention were the following. Sheets smelled like old water (maybe humidity buildup?). They are pushy on their timeshare meeting. Minibar wasn't stocked and we had to do a daily water/beer raid. Seemed like covid excuse was overused for lack of services/amenities promised. Overall, as stated, excellent experience, awesome view, friendly staff and beautiful hotel. Special thanks to Housekeeping (she didn’t know about sheets, it didnt matter enough to us), waiters and bartenders.
Gabecastaneda, us5 night romance trip
Good 6.0
They change our stay at Paradisus Cancun to Playa del Carmen and it wasn’t a nice hotel
Campos, us7 night family trip
Fair 4.0
Service was very inconsistent and slow. Staff dropped the ball in the restaurants. Property was clean.
SergeyPip, us8 night family trip

Paradisus by Melia Cancun - All Inclusive