Robenstein Hotel & SPA

Photo gallery for Robenstein Hotel & SPA

Primary image
Indoor pool, sun loungers
Indoor pool, sun loungers
Indoor pool, sun loungers
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Robenstein Hotel & SPA

Robenstein Hotel & SPA

4.0 star property
4-star hotel in Zwiesel with 2 restaurants and spa

7.6/10 Good

5 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Lounge area
  • Bathtub
Map
Stormbergerstraße 27, Zwiesel, BY, 94227
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Terrace
  • Lobby fireplace
  • Front desk safe
  • Laundry service
  • Multilingual staff
For families
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Zwiesel (Bay) Station - 5 min drive
  • Lichtenthal Station - 8 min drive
  • Zwieselau Station - 9 min drive

About this property

Robenstein Hotel & SPA

When visiting Zwiesel, Robenstein Hotel & SPA is a great choice to consider. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with Swedish massages or facials. Other features of this upscale hotel include an indoor pool, a bar/lounge, and a sauna.

Languages

Czech, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge

What to do

  • Shopping

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Czech
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV

Home comfort

  • Heating
  • Portable fan
  • Minibar
  • Bathrobes and slippers
  • Children's robes

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include Swedish massages and facials. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.4 per person, per night
  • Tourism fee: EUR 2.5

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, mobile payments and cash.

Mobile payment options include: Google Pay, Apple Pay, Tap & Go, Samsung Pay, Amazon Pay and PayPal.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Robenstein Hotel & SPA Hotel
Robenstein Hotel & SPA Zwiesel
Robenstein Hotel & SPA Hotel Zwiesel

Frequently asked questions

Overall score and ratings

7.6

Good

8.4/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Good

Das Hotel ist sehr sauber. Wir hatten bei einem Zimmer ein Upgrade was ich sehr gut fand. Schade war, da wir zwei Zimmer gebucht hatten, dass diese weit auseinander gelegen sind. Zudem war Vollpension gebucht. Wir kamen um 20 nach 3 an und es war kein Kuchen mehr da, leider nicht mehr ganz frischer Salat und von der Lasagne/Nudelauflauf war leider auch nichts mehr da - wurde auch nichts mehr aufgefüllt. Der Service war leider komplett überfordert obwohl nur 3 Tische belegt waren (wir bekamen lange nichts zu trinken) - sowohl Nachmittags als auch Abends. Der Whirlpool war nicht nutzbar. Badeschlappen waren auch auf beiden Zimmern nicht (steht aber auf der Website). Leider muss ich sagen, dass ich von einem 4 Sterne Hotel mehr erwartet habe. (Rezeption kennt die eigenen Zeiten von Frühstück, Nachmittag & Abendessen nicht & auch nicht die Zeiten vom Wellness)
Jessica, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

alles wunderbar
Herbert, 1-night trip
Verified Expedia guest review

8/10 Very good

Schönes Hotel in Zwiesel
Der Aufenthalt war wie beim letzten Mal sehr gut, einige Dinge die mich gestört haben waren, das beim Frühstück viele Plastikverpackungen auf dem Büffet waren, hoffentlich ist dies nur Covid bedingt so. Im Poolbereich war etwas wenig Platz, lag wohl hauptsächlich am ausgebuchten Hotel und dem schlechten Wetter
1-night trip
Verified Hotels.com guest review

6/10 Good

Preis Leistung stimmen nicht
Es hat seine 4 Sterne nicht verdient. Personal ist freundlich und gab sich Mühe die Wünsche des Gastes zu erfüllen. Die Wahl zum Abendessen war generell ein 5 Gänge Menü. Alternative Speisen gab es nicht. Einige Baustellen im und um den Hotelkomplex schmälern den Aufenthalt. Es gab einen Heizungsausfall und der Warmwasserversorgung. Nach mehreren Nachfragen konnte uns keine Antwort gegeben werden. Eine ausgleichende Alternative wurde uns auch nicht angeboten. So reisten wir vorzeitig ab.
Maik, 4-night trip
Verified Hotels.com guest review

8/10 Very good

A-la-Karte Restaurant wäre wünschenswert. Möglich war nur 5-Gänge Menu im Halbpension
Tatjana, 7-night romance trip
Verified Expedia guest review