The Hey Hotel

Photo gallery for The Hey Hotel

Primary image
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Overview of The Hey Hotel

The Hey Hotel

3-star property
Mountain hotel with 2 restaurants, near Lake Brienz

7.6/10 Good

257 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Bathtub
  • Bar
  • 24/7 front desk
Map
Höheweg, 7, Interlaken, Canton of Bern, 3800
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Ski storage
  • Room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Self-serve laundry
For families
  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Central Interlaken
  • Lake Brienz - 34 min walk
  • Mystery Rooms - 2 min drive
  • Lake Thun - 5 min drive
  • Jungfraujoch - 27 min drive
  • Jungfrau - 32 min drive
  • First - 51 min drive

Getting around

  • Bern (BRN-Belp) - 43 min drive
  • Interlaken West Station - 5 min walk
  • Interlaken West Ferry Terminal - 7 min walk
  • Interlaken Harderbahn Station - 14 min walk

About this property

The Hey Hotel

3-star hotel in the heart of Central Interlaken
Consider a stay at The Hey Hotel and take advantage of free breakfast, a terrace, and a coffee shop/cafe. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a hair salon and laundry facilities.
You'll also find perks like:
  • Buffet breakfast (surcharge), smoke-free premises, and a front desk safe
  • A 24-hour front desk, multilingual staff, and a porter/bellhop
  • Free newspapers, an elevator, and 3 meeting rooms
  • Guest reviews give top marks for the central location
Room features
All 192 individually decorated rooms include amenities such as free WiFi, safes, and minibars. Guest reviews highly rate the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, French, German, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 192 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed

Internet

  • Free WiFi in rooms

Parking

  • Offsite parking nearby (CHF 10 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free breakfast
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • Business center
  • 3 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • Built in 1978
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator

Languages

  • English
  • French
  • German
  • Spanish
  • Swedish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Minibar
  • Iron/ironing board (on request)

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Ristorante Mercato - This restaurant serves lunch and dinner.
Spice India - This restaurant serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.

Parking

  • Parking is available nearby and costs CHF 10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Policies

Guests can rest easy knowing there's a carbon monoxide detector and a fire extinguisher on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

City Hotel Oberland
City Oberland
City Oberland Hotel
City Oberland Swiss Quality
City Oberland Swiss Quality Hotel
City Oberland Swiss Quality Hotel Interlaken
City Oberland Swiss Quality Interlaken
Hotel City Oberland
Hotel Swiss Quality
Swiss Quality Hotel
The Hey Hotel Hotel
Hotel City Oberland
The Hey Hotel Interlaken
The Hey Hotel Hotel Interlaken
City Oberland Swiss Quality Hotel

Frequently asked questions

Does The Hey Hotel offer free cancellation for a full refund?
Yes, The Hey Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Hey Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at The Hey Hotel?
Yes, pets are welcome.
What are the check-in and check-out times at The Hey Hotel?
You can check in from 3:00 PM - 6:00 PM. Check-out time is 11 AM.
Is there an onsite casino at The Hey Hotel?
No, this hotel doesn't have a casino, but Interlaken Casino (7-min walk) is nearby.
What is there to do at The Hey Hotel and nearby?
Have fun with nearby winter activities like downhill skiing and snowboarding. The Hey Hotel also has 2 bars.
Are there restaurants at or near The Hey Hotel?
Yes, there are 2 onsite restaurants. Nearby restaurants include Welcome India King (4-min walk), Per Bacco (6-min walk), and Città Vecchia (6-min walk).
What's the area around The Hey Hotel like?
The Hey Hotel is in Central Interlaken, a short 5-minute walk from Interlaken West Station and 9 minutes' walk from Mystery Rooms. Travelers say the local area is very central perfect for shopping.

Overall score and ratings

7.6

Good

8.1/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8/10 Very good

Nice hotel and location friendly people great experience
2-night trip
Verified Expedia guest review

4/10 Fair

During vacation, one is supposed to wake up leisurely in the morning to a nice, quiet surroundings. However, there was major renovation going on and we were woken up to the noise of drilling and electric saws, not good. Secondly, because of this renovation,we were put up in an adjacent building, not the main one shown in the photos. The secondary building is not as pleasant as the main one, not much light falling into the room. During booking of this property on expedia, there was no information on this renovation, the reason is obvious but that does not mean the customers should get cheated.
4-night romance trip
Verified Expedia guest review

4/10 Fair

More like a dorm than a hotel
This hotel is currently under renovations, so I am sure the new hotel rooms will be nicer. However, our hotel room was very minimal and looked more like a college dorm than a highly-rated hotel. There was no way to control the temperature of the room, the bed was uncomfortable, and the shower head was broken. Overall, this hotel was disappointing.
1-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

It’s clean enough with very few amenities. The rooms could be a little cleaner, more modern, and nicer.
2-night trip with friends
Verified Expedia guest review

8/10 Very good

When arrived - the staff (she is about 45-50 year old) who checked me in was NOT friendly at all. She thought she was doing me a favor. Room was clean with a nice balcony.
5-night trip
Verified Expedia guest review

4/10 Fair

The location in town was great. The room felt more like a hostel than a hotel. It looked NOTHING like the pictures online. Bed was comfortable, but I got little sleep. I had to wake up early and the DJ at the hotel bar played loud music that kept me up till 1:00. Definitely would not stay here again or recommend it to anyone other than someone who plans to be out at the bar.
1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

4/10 Fair

The room was very hot and had no air conditioner. In fact they said I did not book an air conditioned room. I did not know they had 2 kinds!! They switched me to a different room but gave me a twin bed with a horrible thin pillow. I had to bundle up a sweater and jacket which I used for a pillow. They have a breakfast buffet available for which they charge. Being on the main street is noisy since the door had to be open all night to cool. People walking outside were loud and talked late into the night, preventing sleep.
2-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review