4/10 Fair
15 August 2022
no exceptions
We decided to go to Santa Barbara for a weekend and the check in was 3pm which means your day is gone. We are locals and to check our at 1100am means you havent maximized your stay. We did not the room till almost three and cancelled our outinhs that day. We asked for room to be cleaned at 9pm and before leaving at 0900am. No one came/ i had to get the cleaning lady to ask for amenities and throw our trash. Check in was unfriendly like we were doing them a favor. We arrived at 0900am That was probably asking too much. I am a frequent traveller ad even in New York city I have been given a room at 0900am everything is about customer service busy or not.
fleur, 2-night trip
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