The Gateway Hotel Marine Drive Ernakulam, Kochi, India

Except for the location, nothing works for this hotel. Since they are located in Ernakulam, travelling is convenient for lawyers as it is very close to the High Court. The quality of service is extremely poor, the staff forgets to place even the basic amenities like soap in the room before a guest checks in. Also, staff was completely oblivious to the certain basic requests of the customer. I don’t prefer to stay in this hotel but constrained to stay in this property because of its location. For my next visit to Kochi / Ernakulam, I am definitely going to explore other hotel options, even if that entails longer travel times within the city.

Excellent stay, right from the word go, the Check in was smoothly handled by Ms. Evelyn, she even gave us a room with a superb view, Ms. Lisha called a day prior to check if there were any other requirements before check in. The breakfast at Bubble Cafe was excellent all three days, the Chef and his team needs to lauded for their efforts [appams, egg mappas, etc] and also not to miss mentioning Sharon for her traditional dishes. Vaishali, Shaju and his team including Vipin needs a special mention for their customer service. At Sian restaurant, the Chef Sudheesh, Sujith, Joswin & Akshay indeed needs a special mention for their customer service and also the excellent seafood dishes they served us, we ended up going back again a second time. The Check out too was as smooth as the Check in, Evelyn, Unnikrishnan and the doorman [missed his name] on 16th Sept. along with the security ensured that. Have been staying here quite a no. of times and will most definitely come back again!

We enjoyed the stay. The staff was very friendly and courteous.

Wonderful experience. Awesome service.

Overall a lovely stay..

As always,excellent.Friendly,courteous staff,typical Taj.

Only reason I choose this hotel was because it had a pool and it was a big let down. It had too much chlorine in it. We were not able to open our eyes after swimming in the pool.

Staff is the very best of any hotel I have stayed. But hotel itself, needs updating. My room, 508, couch fabric is stained, A/C did not work for 5 days,( took 3 requests to fix ), door lock not working on arrival, had to be replaced, bathroom sink did not drain. There is no reason why this room was given out with these problems. I extended my stay a couple of days just because the staff was so good. ( only staff problem was in bar, service was very slow

Good hotel. Location is excellent and the staff are friendly,

This Taj property's location and quality of staff -hospitality is absolutely super. Breakfast and wifi speed also quite impressive. But this is where good part ends. unlike many Taj properties, the overall condition of this hotel is quite disappointing requiring renovations. The upholstery on sofas and curtains have this jaded dull old look and the place is virytually screaming for renovation. My stay here earlier few years back was a more pleasant experience. For a 4 -5 star property, this is not good value for money stay.