10/10 Exceptional
30 September 2023
Harris
Harris, 5-night business trip
Verified Hotels.com guest review
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Shangri-La Dubai
Luxury hotel with spa, near Dubai Mall
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Shangri-La Dubai
Photo gallery for Shangri-La Dubai
Overview of Shangri-La Dubai
9.4
Exceptional
Property highlights
- Pool
- Restaurant
- Bar
- Airport transfer
- Spa
- Free WiFi
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
Main amenities
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Indoor pool and outdoor pool
- Breakfast available
- Health club
- Outdoor tennis court
- Sauna
- Steam room
- Children's pool
- Pool bar
- 24-hour room service
For families
- Free cribs/infant beds
- Babysitting (surcharge)
- Children's pool
- Connecting/adjoining rooms available
- Private bathroom
- Separate bathtub and shower
Room options
View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast
Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast
View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast
Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast
View all photos for Horizon Executive Room - Exclusive access to the Horizon Club Lounge and breakfast
Horizon Executive Room - Exclusive access to the Horizon Club Lounge and breakfast
View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast
Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast
View all photos for Deluxe Room, 1 King Bed, Sea View
Deluxe Room, 1 King Bed, Sea View
View all photos for Deluxe Room, 2 Twin Beds, Sea View
Deluxe Room, 2 Twin Beds, Sea View
View all photos for Deluxe Room, 1 King Bed, Burj View
Deluxe Room, 1 King Bed, Burj View
View all photos for Deluxe Room, 2 Twin Beds, Burj View
Deluxe Room, 2 Twin Beds, Burj View
View all photos for Picture-Perfect Room
Picture-Perfect Room
About this area
What's nearby
- In Trade Center
- Dubai Aquarium & Underwater Zoo - 31 min walk
- Dubai Mall - 32 min walk
- Burj Khalifa - 34 min walk
- Dubai World Trade Centre - 40 min walk
- Dubai Fountain - 42 min walk
- City Walk - 3 min drive
- La Mer - 5 min drive
- Dubai International Convention and Exhibition Centre - 6 min drive
- Dubai International Financial Centre - 6 min drive
- BurJuman Mall - 9 min drive
Getting around
Restaurants
- Al Safadi Restaurant - 14 min walk
- ستاربكس - 5 min walk
- Bentoya - 13 min walk
- Horizon Lounge - 4 min walk
- Jones The Grocer - 16 min walk
About this property
Shangri-La Dubai
Languages
Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
This information is provided by our partners.
At a glance
Hotel size
- 302 rooms
Arriving/Leaving
- Check-in time from 2:00 PM - 5:30 AM
- Minimum check-in age: 21
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
- Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Children
- Babysitting*
Pets
- No pets or service animals allowed
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle on request (available 24 hours)*
Other information
- Smoke-free property
- No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
- Restaurant
- Bar/lounge
- Poolside bar
- 24-hour room service
Traveling with children
- Children's pool
- Childcare in room (surcharge)
What to do
- Tennis
- Fitness classes
- Pilates classes
- Yoga classes
- Racquetball/squash
- Golfing nearby
Working away
- Business center
- Meeting rooms
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- On-site car rental
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Multilingual staff
- Pool loungers
Facilities
- Safe-deposit box at front desk
- Terrace
- Health club
- An outdoor pool
- An indoor pool
- Full-service spa
- Outdoor tennis court
- Sauna
- Massage/treatment rooms
- Steam room
- At least 80% of food locally-sourced
- Vegetarian dining options
- Local artist showcase
- Double-glazed windows
- Comprehensive food waste policy
- Comprehensive recycling policy
- No plastic water bottles
- Reusable cups only
- Banquet hall
Accessibility
- Elevator
- Elevator door width (inches): 43
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
- 2 on-site accessible parking spaces
- Wheelchair-accessible concierge desk
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible fitness center
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Magnifying mirror
Room amenities
Be entertained
- LED television
- Premium satellite channels
Home comfort
- Air conditioning
- Minibar
- Bathrobes and slippers
- Iron/ironing board (on request)
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Blackout drapes/curtains
- Turndown service
- Free crib/infant bed
- Bed sheets provided
Freshen up
- Private bathroom
- Deep soaking bathtub
- Separate bathtub and shower
- Bidet
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free newspapers
- Free WiFi and wired Internet
- Free local calls
- Desk chair
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Energy-saving switches
- LED light bulbs
- Water-efficient showers only
- Water-efficient toilets only
- Restaurant dining guide
Special features
Spa
CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Dining
Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hoi An - Onsite theme restaurant. Open daily.
Shang Palace - Onsite theme restaurant. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- A tax is imposed by the city: AED 20.00 per accommodation, per night
Optional extras
- Buffet breakfast is offered for an extra charge of approximately AED 150 for adults and AED 150 for children
- Airport shuttle service is offered for an extra charge of AED 350 per vehicle (one-way, maximum occupancy 3)
Children & extra beds
- In-room babysitting is available for an extra charge
- Rollaway beds are available for AED 150 per night
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
The listed child breakfast fee applies to guests age 11 and younger.
Also known as
Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai
Frequently asked questions
Reviews
9.4
Exceptional
9.6/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
18 September 2023
Beyond amazing hospitality
Maria
Maria, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
26 August 2023