Hard Rock Hotel Madrid (Madrid, Spain), Madrid hotel discounts

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Luxury hotel with restaurant, connected to a rail/subway station, near Puerta del Sol

VIP Access

Down duvets, minibar, in-room safe, desk

Overview
Rooms
Location
Amenities
Policies

9.4/10 Exceptional

Property highlights

Pool

Pet-friendly

Free WiFi

Connecting rooms available

Air conditioning

Ronda de Atocha 17, Madrid, 28012

Main amenities

Daily housekeeping
Restaurant and bar/lounge
Breakfast available
24-hour fitness center
Seasonal outdoor pool
Pool bar
Terrace
24-hour front desk
Garden
Communal living room
Front-desk safe
Laundry service

Feel at home

Free cribs/infant beds
Connecting/adjoining rooms available
Private bathroom
Television
Garden
Terrace

Room options

Classic Room, 1 King Bed

18 sq m
Sleeps 2
1 King Bed

Silver Suite

40 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Rock Star Suite

41 sq m
Sleeps 4
1 King Bed

Superior Twin Room, City View

19 sq m
City view
Sleeps 2
2 Twin Beds

Deluxe Room, 1 King Bed, Garden View

22 sq m
Sleeps 2
1 King Bed

Superior Room, City View

19 sq m
City view
Sleeps 2
1 King Bed

Deluxe Room (Family)

23 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed

Suite, Terrace (Gold)

31 sq m
Sleeps 3
1 King Bed

About this area

What's nearby

In Arganzuela
Prado Museum - 12 min walk
Plaza de Santa Ana - 15 min walk
Puerta del Sol - 19 min walk
Plaza Mayor - 20 min walk
Gran Via Street - 20 min walk
El Retiro Park - 21 min walk
Royal Palace of Madrid - 26 min walk
WiZink Center - 41 min walk
Museo Nacional Centro de Arte Reina Sofía - 3 min drive
Plaza de Cibeles - 4 min drive

Getting around

Adolfo Suarez Madrid-Barajas Airport (MAD) - 22 min drive
Madrid (XOC-Atocha Train Station) - 5 min walk
Madrid Atocha Station - 9 min walk
Atocha Cercanías Station - 9 min walk
Estación del Arte - 5 min walk
Lavapies Station - 7 min walk
Palos de la Frontera Station - 9 min walk

Restaurants

La Canibal - 2 min walk
Cafeteria Pando - 2 min walk
Burger King - 2 min walk
Atocha Tandoori - 5 min walk
Pupusería Río Grande Café - 4 min walk

About this property

Hard Rock Hotel Madrid

At Hard Rock Hotel Madrid, you'll be just a 5-minute drive from Gran Via Street and Puerta del Sol. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a seasonal outdoor pool, and a terrace. Fellow travelers say great things about the helpful staff and comfortable guestrooms. The property is just a short walk to public transportation: Estación del Arte is 5 minutes and Lavapies Station is 7 minutes.

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Property is disinfected using an electrostatic sprayer

Sheets and towels are washed at 60°C/140°F or hotter

Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Contactless room service is available

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks and gloves available

Masks are required at the property

Hand sanitizer provided

Enhanced food service safety measures are in place

Individually-wrapped food options available for breakfast

Reservations are required for the use of certain onsite facilities

This information is provided by our partners.

At a glance

Hotel size

161 rooms

Arriving/Leaving

Check-in time from 3:00 PM - anytime
Minimum check-in age: 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Pets

Pets allowed (dogs and cats only, 1 total, up to 24 lbs per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Wheelchair-accessible parking on site
Onsite garage

Other information

Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Poolside bar

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas

Facilities

Safe-deposit box at front desk
Garden
Terrace
Communal living room
24-hour fitness center
Seasonal outdoor pool
Designer stores on site

Accessibility

Elevator
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Hand-held showerheads
Closed captioned TV
Height-adjustable showerhead
Visual fire alarm
Doorbell and phone notification
Lever door handles
Well-lit path to entrance
Area rugs in room
Hardwood flooring in room

Room amenities

Be entertained

49-inch Smart TV
Digital TV channels

Home comfort

Climate-controlled air conditioning and heating
Minibar
Espresso maker
Bathrobes

Sleep well

Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Bed sheets provided

Freshen up

Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Toothbrush and toothpaste (on request)

Stay connected

Desk
Free WiFi
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available

Special features

Dining

Sessions - This restaurant overlooks the pool and garden.

GMT+1 - Onsite lobby lounge. Open daily.

RT60 - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Open select days.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately EUR 27 for adults and EUR 13.5 for children

Children & extra beds

Rollaway beds are available for EUR 50 per night

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of EUR 50 per pet, per stay

Pool, spa, & gym (if applicable)

Pool access available from 11:00 AM to 7:00 PM
The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hard Rock Hotel Madrid Hotel

Hard Rock Hotel Madrid Madrid

Hard Rock Hotel Madrid Hotel Madrid

Frequently asked questions

Does Hard Rock Hotel Madrid offer free cancellation for a full refund?

Yes, Hard Rock Hotel Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Madrid?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Hard Rock Hotel Madrid?

Yes, there's a seasonal outdoor pool. Guests have pool access from 11:00 AM to 7:00 PM.

Are pets allowed at Hard Rock Hotel Madrid?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 24 lbs per pet. There's a charge of EUR 50 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

What are the check-in and check-out times at Hard Rock Hotel Madrid?

You can check in from 3:00 PM - anytime. Check-out time is noon.

Is there an onsite casino at Hard Rock Hotel Madrid?

No, this hotel doesn't have a casino, but Casino de Madrid (4-min drive) and Casino Gran Via (5-min drive) are both nearby.

What is there to do at Hard Rock Hotel Madrid and nearby?

Hard Rock Hotel Madrid has a seasonal outdoor pool and a 24-hour fitness center, as well as a garden.

Are there restaurants at or near Hard Rock Hotel Madrid?

Yes, Sessions offers alfresco dining and garden views.

What's the area around Hard Rock Hotel Madrid like?

Hard Rock Hotel Madrid is a short 5-minute walk from Estación del Arte and 19 minutes' walk from Puerta del Sol. The local area is considered walkable as well as being good for sightseeing.

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very good

18 September 2023

A good hotel

A good hotel mid way between the main railway station at Atocha and the city centre. The rooms are well designed and comfortable if a little on the small side. But for a couple of nights it was absolutely fine.