4/10 Fair
18 February 2023
This is NOT a 5 star resort. It’s closer to a 3 star... What is shown on the website is NOT what you will be getting.
CONSTRUCTION... Really Sandals. SHAME ON YOU for not having this on your website. And still charging Full Price
Cons
1. Construction on both sides of the resort... Jack hammers, grinding, generators running... you could not hear the ocean.
2. Our Tap in the bathroom was broken. No cold water. Only a trickle of BOILING hot water. I had to brush my teeth and wash hands in the shower or scold my hands in the sink.. We told 8 different workers. no one came to fix it
3. We drank our red wine in our room. Turndown service took the empty bottle. The next day I left a tip and note to please restock our wine since we booked the premium club room. They left a note that said if we want another bottle of red we need to provide them with the empty bottle we drank..... But they took it during turndown. This happened more than once
4. Concierge doesn’t answer the phone. You have to call multiple times and sometimes they called back
5. Pizza place had no pepperoni all week
6. Bea
Charla
Charla, 14-night trip
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