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DoubleTree by Hilton Hotel London ExCel

4-star hotel with restaurant, near Excel Exhibition Centre

  • Free WiFi
From
Rs6,133

Property renovations and closures

  • This property is closed from March 23 2020 to December 2 2020 (dates subject to change).

Image gallery

  • Hotel Front
  • Hotel Front
  • Balcony
  • Living Area
  • Hotel Front
Hotel Front. Image 1 of 98.
1 / 98Hotel Front
8.2.Very good.
  • My only complaint is the food situation. Fridges were removed from the room meaning no…

    Feb 17, 2021

  • Great hotel, staff are really helpful. Always have a great stay here

    Dec 27, 2020

See all 487 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Safe
Walkable
Transport options
  • Free WiFi
  • Parking available
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 287 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Self parking

For families

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Docklands
  • Excel Exhibition Centre - 6 min walk
  • O2 Arena - 2.9 mi / 4.6 km
  • Westfield Stratford City - 4.8 mi / 7.7 km
  • London Stadium - 6.4 mi / 10.3 km
  • Tower of London - 6.9 mi / 11.1 km
This property is closed from March 23 2020 to December 2 2020 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 Queen Bed
  • Deluxe Room, 1 Queen Bed (Water View)
  • Room, 1 Queen Bed with Sofa bed
  • Twin Room (Guest)
  • Deluxe Twin Room, View
  • Deluxe Twin Room, Accessible, View
  • Twin Room, Accessible
  • Room, 1 Queen Bed, Accessible
  • Suite, 1 King Bed, City View
  • Deluxe Suite, 1 King Bed (Water View)
  • Deluxe Room, 1 King Bed (Water View)
  • Suite, 1 Queen Bed, City View
  • Suite, 1 Queen Bed, Balcony
  • Deluxe Room, 1 Queen Bed, Balcony

Location

  • In Docklands
  • Excel Exhibition Centre - 6 min walk
  • O2 Arena - 2.9 mi / 4.6 km

What’s around

Landmarks

  • In Docklands
  • Excel Exhibition Centre - 6 min walk
  • O2 Arena - 2.9 mi / 4.6 km
  • Westfield Stratford City - 4.8 mi / 7.7 km
  • London Stadium - 6.4 mi / 10.3 km
  • Tower of London - 6.9 mi / 11.1 km
  • The Shard - 8 mi / 12.8 km
  • London Bridge - 8.1 mi / 13 km
  • Big Ben - 9.4 mi / 15.1 km
  • Buckingham Palace - 9.9 mi / 15.9 km
  • University of London - 10.1 mi / 16.3 km

Getting around

  • London City Airport (LCY) - 7 min drive
  • Heathrow Airport (LHR) - 76 min drive
  • Gatwick Airport (LGW) - 68 min drive
  • Stansted Airport (STN) - 37 min drive
  • London (SEN-Southend) - 43 min drive
  • London West Ham Station - 7 min drive
  • London Barking Station - 8 min drive
  • Ilford Station - 9 min drive
  • Prince Regent Station - 5 min walk
  • Royal Albert Station - 7 min walk
  • Pontoon Dock Station - 13 min walk

At a glance

Hotel size

  • This hotel has 287 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 12 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • 24-hour fitness facilities
  • Fitness facilities

Working away

  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 882
  • Conference space size (meters) - 82
  • Computer station

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • Year Built - 2003
  • Elevator
  • Designated smoking areas
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Grab bar - near toilet

Languages Spoken

  • English
  • Filipino
  • French
  • German
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Slovenian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Pay movies

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • Ramada Hotel London Docklands
  • Ramada London Docklands
  • DoubleTree Hilton Hotel London ExCel
  • DoubleTree Hilton London ExCel
  • DoubleTree by Hilton Hotel London ExCel Hotel
  • DoubleTree Hilton Hotel ExCel
  • DoubleTree by Hilton Hotel London ExCel London
  • DoubleTree by Hilton Hotel London ExCel Hotel London

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge of GBP 10 (subject to availability)

Self parking costs GBP 12 per night

Buffet breakfast is offered for an extra charge of GBP 17.95 per person (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the fitness facility.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, DoubleTree by Hilton Hotel London ExCel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 23 2020 to December 2 2020 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 12 per night. Parking spots may be limited.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge of GBP 10 (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Yi-ban (3-min walk), Tapa Tapa (14-min walk), and Fox @ Excel (14-min walk).
  • Maintain your daily exercise routine at the 24-hour gym.
8.2.Very good.
  • 6.0.Good

    I found it a bit difficult to find the hotel. I arrived by DLR in the dark at Prince Regent station and couldn’t work out how to get to the hotel from there. It is a bit of a scary area! Also, I was not happy with all the Covid rules and regulations although appreciate the hotel was merely abiding by Government instruction. I didn’t use any hotel facilities other than my room so can’t rate them.

    2 night family trip, Dec 4, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Ideally situated for Excel. Parking easy, although hotel quiet.

    1 night trip with friends, Mar 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    great trip

    Ideal location for anything at the Excell centre, or overnight before London city airport flight , also only a few minutes away from the 02 arena by DLR or cablecar Great service, nice breakfast , nice friendly bar , rooms nice , no noise from airport , 2 minute walk to the DLR to connect to anywhere in London

    Lorraine, 4 night family trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing very great service, and attentive, always caring about you

    3 night business trip, Feb 28, 2020

    Verified CheapTickets guest review

  • 8.0.Very good

    Great stay, nice room and view. The elevators are a bit outdated.

    Osayi, 2 night trip, Feb 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The only thing is an otherwise enjoyable stay was that at breakfast i was asked if i wanted tea or coffee but my 18 year old Son was completely ignored, perhaps the waiter thought he was younger despite him towering over me. Just seemed odd and not a little disrespectful Overall fantastic, a great place to stay and SO quiet

    1 night family trip, Feb 18, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Welcoming staff, ideally if you have had business meeting in docklands or excel...

    Shabz, 1 night business trip, Feb 16, 2020

    Verified Expedia guest review

  • 8.0.Very good

    All the basic components to make a good stay were there.

    1 night romance trip, Feb 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff were very friendly and the room we stayed in was lovely and very clean. I recommend this hotel and I would love to stay again.

    1 night romance trip, Feb 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean comfortable great breakfast friendly staff the only downfall was having to pay £5.50 foot 2 bottles of water which we did not realise were not complimentry

    Diane, 2 night romance trip, Feb 7, 2020

    Verified Expedia guest review

See all 487 reviews